Business owner visited my home for a pricing consultation. I asked them to wear a mask to protect…read moremy pregnant wife, which is something 10+ other contractors this I've hired this year had no issue with (most of them had their own masks and immediately volunteered to wear them). Business owner questioned my need for him to wear a mask, and asked whether his employees would need to wear one as well. After confirming this, he left before stepping foot in my home.

My heat stopped working on one of the coldest nights of the winter. In a panic I started calling…read moreeveryone and Tom was the only one who can come that night. He came right back the next day with all the parts and literally saved my ass! Super reliable, trustworthy, and easy to communicate with. I would use him again in a heartbeat. THANK YOU!

We had a power surge last Thursday due to thunderstorms, lost out AC. We immediately texted Perfect…read moreAir that same evening. They texted back on the following morning, Friday indicating someone would reach out to us. They did not. Since we were out of town for the weekend anyway, it was not too much of a problem but we were hoping they would be able to call us and schedule for Monday. On Sunday night, we texted again, did not hear back until Monday morning 8:30ish indicating they would not be available for 2 weeks. They could have told us this on Thursday evening or Friday morning so we could schedule with someone else. They obviously do not care about potential new customers.

Im not sure why my experience was so radically different when compared to others, but I'm still…read morewaiting for my invoice 3 months later... I guess I won't be getting the NJ clean energy rebate. Overall I was left with a very poor experience that I wouldn't wish on my worst enemy.

We had a Rheem HVAC system installed by Olson Air in October 2021 with 10 yr parts and 3 yr labor…read morewarranty. less than 3 yrs later, the AC broke down. Since the install, Olson Air has either sold or outsourced their business to Gold medal servicing. We called GM and they said that the part needed for the AC was on back order for ~ 6 weeks. The technician Dominic said that they would try and get it sooner from another supplier in perhaps 2 weeks. Its been over 2 weeks now and we've had to endure the sweltering 95+ degree heatwave with no central AC. we had to incur additional costs and put in at least 1000 bucks worth of wall AC units. if that's not bad enough, here's the part of real consternation and the reason for the ZERO star - I have kept calling GM to get an update on the part at least 6-7 times now. I've even offered to try and find the part myself if they would supply me with the part #. Everytime, the call goes to a national call center who then connects me with the local dispatch who has the same ridiculous answer for me - "I'll send an email". They state that they have no way to find the status of a part order, cant tell me what the part # is, cant patch me in to their supervisor (same response - I'll send an email to the supervisor and he'll get back to me when he has availability), or the technician. I asked if they can connect me with the technician - same answer - I'll send an email. I've asked for the technician to call me back at least twice and there's been nothing. I also contacted Kris Olsen, the owner of the Olson Air and have texted and left messages. Absolutely no follow up by anyone. The "No breakdown" gaurantee they have on their website is an absolute joke. They clearly dont stand behind their product or services. I understand systems can breakdown, but absolutely no follow up on the status or the part and no follow up from the technician or the supervisor is beyond ridiculous. I'm not sure how to proceed and how much longer to wait. I did find something that may be the right part but it costs several 100s of $$, but GM still hasnt confirmed the part that's needed or if they will install it if I buy it. If I go to another technician, it'll be several 100s of $$ to fix and this is supposed to be covered under warranty. I will be reporting both of these companies to the BBB. They have horrible service and dont stand behind their services or promises. I think GM is deprioritizing me b/c of the labor warranty. If i were a monthly subscriber to their service, I'm sure they would probably act much quicker. Needless to say, I would have gone to another company and perhaps with another system like Trane or Lennox. Stay away from Olson and GM. Kris Olson came off as being very local with a family run business but no follow up, responsibility or support on their services. Olson Air or Gold Medal - if you see this, have some integrity, stand behind your product and services, you need to contact me ASAP.

Super great fast service!! Jon went above and beyond our expectations! Would recommend to anyone…read moreneeding work done!

Can't say enough about this company and their fabulous workers. Had to get a whole new system. They…read morewere here by 8am and worked until 6pm. They left my attic spotless. I am so pleased. As a bonus, today I received a small cooler bag with cookies as a thank you from the company! That's a first for me!! Don't hesitate to use them.

These guys are amazing! In the heat of the summer, our AC failed after 37 years. Temp control was…read morenice enough to put us on their expedited list and installed new AC furnace within a week. True experts the new system works great!

Very honest service high quality work bonded and certified! I will continue to use them in the…read morefuture! They removed my old system that was 30 years old and replaced it with a new system including furnaces and digital air purifier all the work was done in two days including duct work! This was for a two zone system everything is working great! Super professional clean and just high quality! Also their pricing was half the cost of NJR who was running a free furnace package! (Total sales job bait and switch with NJR!!!) Advanced air condition and heating of avenel has my complete endorsement!

Very disappointed in the service of ADVANCED AIR SERVICES. Would never use them again. they had…read moremisdiagnosed our air conditioning problem, dangerously wired the power without a fuse and never returned calls after the service to complete the job. Extremely unprofessional and lazy. Surprised that they are still in business.

Called New Air Technology about replacing the capacitor in the AC condenser fan. Got a fair,…read morereasonable quote and hired them for the job. Taras, the New Air technician arrived that very same day at the time promised. He performed the installation of the new capacitor in a timely and efficient manner. The AC is working fine now, and I am very satisfied with the promptness of New Air Technology in servicing my AC. I highly recommend this company for your AC repair needs.

Our 25-year-old Trane A/C ran out of juice and we decided to replace both the outside condenser and…read morethe attic air-handler. New Air technology was available on short notice (while other competitors were either available only weeks later or quoted insane amounts for the job) Mike and his father did a good job replacing everything in a day. They were pleasant to interact with, hard workers, and ready to provide all necessary explanations and advice.

We have been using 3rd Generation for a number of years. They have always responded in a timely…read moremanner and are trustworthy and prompt with the service of our HVAC. The prices are quite reasonable and we would fully recommend them. It is a family-owned business with the one-on-one interaction and dependability that comes along with that.

I don't review often. I am so agitated with this company that I feel that I need to leave a…read morecomment. Please do not use this company if you would like any service after they have your money. We got our air conditioning and heating unit installed about 4 years ago. There were a few minor issues with the install, but I would assume that this is typical with any company. They did make everything right, because I did not pay the balance until I was satisfied. Then, there was a cost-savings guarantee. My cooling bills went up a ton the next summer. I compiled a year's worth of bills from PSE&G and compared them to the previous years. I called them and they would not call me back. When I finally got in touch, he had just made an excuse about the summer heat. I went from a 25-year old unit to a 90% efficiency unit and I would assume that our bills would be lowered. All I wanted was for them to check it over and they would not come. Then, this summer, we had water pouring out of our unit. I tried to call to set up a warranty service. I called on Friday and was told I would receive a call back. I called Monday and was told I would receive a call back. I then called on Tuesday, and insisted to speak with someone, where they said that they no longer send people to our area. If you need any kind of AC service, there has to be companies better than this one.

They did a great job installing a Trane high efficiency modulating HVAC furnace (XC95m) and AC…read moreunit, for a good price. While others talked about invalid reasons not to get one, they actually did it. As for their ability to fix them, the single time in 10 years it stopped working they had it up and running after thirty minutes of troubleshooting and swapping a part.

I highly recommend Air One to anyone looking for reliable, professional HVAC services. My furnace…read moreand AC were replaced by Mike and Ernesto. They are extremely knowledgeable and provided excellent customer service throughout the entire process. They truly go above and beyond to deliver top notch results! This is a 5-star company! Rosemarie M.