In reading some of the reviews prior to mine, none of the employees that I had a problem with are…read morementioned, so let me express my issues. I'm a retired medical professional, 28 years to be exact, and I was trained like every medical person should be. Patient care, professionalism, kindness, and actual knowledge of your job! I had to get my own authorization number for my brace, from our insurance! ANITA is rude, unprofessional, loud talking a senior citizen in pain, everything that an employee dealing with people's pain, and discomfort should NOT BE! All this, because ANITA stated authorization was pending, and it wasn't! I gave the authorization number to her, so they'd release my brace, for my surgery tomorrow, otherwise, it would probably be canceled I must say that Santino was wonderful, knowledgeable, kind, and patient. I commend him on doing a great job!

Greeted by the front staff as soon as I signed in. I was a bit early but surprised My wait time was…read moreonly a few minutes. Taken back by a young gentleman who was very friendly and knowledgeable about what I needed ordered by my dr. It took multiple attempts to get my brace to fit just right, but he was very patient and wanted to make sure it fit just right and I was not uncomfortable in it. He made sure to remind me to come back if I had any issues or problems. When fitting was over I went to checkout and she explained my bill and was absolutely one of the sweetest people I have ever met. The entire staff that I encountered were all very helpful, supportive and friendly. Would definitely recommend this business.

I have a prescription for compression stockings that allows me a refill after six months. The…read moresupply place I originally went to (ForMotion Clinic)for my first pair now doesn't want to order my refill because of lack of staffing??? So they told me to call Hanger. I told Hanger my situation and they made me an appointment several weeks out. A couple days before the appointment they called me and told me that I had to get my oncologist who had signed the prescription to send them medical records!! I told the gal who called me that I thought that was her job but she insisted I had to do it. I called the oncologist's office who promptly told me that they needed more specific information about DOS and fax number etc and that it was not my place to be doing this and to call Hanger back and tell them to call the doctor's office themselves for specific info of exactly what they were looking for. I did exactly that and when I called back was directed to a voicemail where I left a message to that effect. 24 hours before my appointment I received a text from Hanger saying that my prescription was no good because it had 2025 on it. When i explained that i was just trying to get my refill and that the prescription was still valid because it was less than a year old, i was told that i would need a new prescription signed by my provider before my appointment the very next day!!! I was told by Marquis that this is their office policy! Really??!!! Hmmm... Needless to say, I cancelled my appointment and do not plan on returning to Hanger for ANYTHING, God willing! And then stores wonder why people turn to online shopping!!! Maybe an online medical supply store would like to help me?? ‍

Excellent staff and friendly. They are very understanding of my needs and arranged video call for…read moremy prosthetic.

My initial appointment took a little longer than I expected, but once I got to the back, my…read moredaughter was taken care of. We were able to place an order for her shoes. They called us within a week I believe and scheduled an appointment to come in for the fitting once we got the fitting the shoes were great. Overall great customer service. Everyone was helpful and polite, friendly and professional. They have several different types of care here anything that you need for prosthetics they help you!

Small office with only 5 chairs they have appointments and walk ins that come through out the day…read more Wait times for walk ins take longer than expected, recommend making an appointment. Filed out paper work, make sure you bring insurance and license that's handy to make the check in process much faster. Overall, from the first appointment to the last one to pick up shoes was great. Customer service was excellent!

Not going to lie but when I got the prescription for my upcoming vein surgeries, I didn't think too…read moremuch of going to one of the places on the list and I figured I'd take care of it closer to the time of the surgery (February, but I got the script in September). Well, I may have taken too much time, because it turns out, you actually have to be fitted with things and measured and make appointments to see people at orthotics and prosthetics places. We chose to come to Brace It first because my doctors office said it was the best for insurances. We walked in on a Friday around 330pm and the very nice person at the check in desk let us know that they in fact do not take my insurance and we'd have to pay cash. We left and started calling the other places on the list. Some answered, some didn't, and the ones that took my insurance were not available until after my surgeries would have started. We decided to just pay cash because I needed my equipment. Honestly, I thought the pricing was fair, even close to what I'd expect to pay out of pocket even if my insurance was used. We waited in the office for approximately 5 minutes before we were called back for the fittings. The person helping us was so kind and thoughtful and gave us really great advice for post surgery usage. He made sure to make sure I was confident and wanted to answer any questions I had. He gave us his card and told us we could call anytime if we had any questions we didn't think of at the time. While we were checking out, the person at this desk was also so super kind and helpful and told us to really not feel a way about calling if we had any questions. The customer service here is amazing and I really appreciate that they take walk-ins and are so quick with everything. If you want to come in as a walk-in though, I would call for hours. I'm pretty sure the door said they don't take walk-ins on Wednesdays and they last walk in is at 4pm every other day they are open. Also, the place is very clean and organized. So extra check marks there!

Wonderful professional friendly Prince helped me and…read morePaulette Easy to find gps Cool and comfortable

My doctor recommended I get orthotics for a foot issue I was having and referred me to POP…read moreProsthetics. Getting an appointment was really easy. I called and initially got a voicemail, which I was unsure about at first since sometimes voicemails go unanswered, but an employee called me back the next morning. The employee that called me was friendly and efficient and got me an appointment the following week. My appointment consisted of checking in, filling out paperwork, and meeting with a prosthetic and orthotic specialist who used some cutting edge technology to assess my issue and get me fitted for orthotics within just a few minutes. I didn't have to step on a mold or anything as they use 3D technology, which is SO neat. I asked a lot of questions and was met with thorough answers. I even asked if I could pick up and touch a prosthetic leg that looked very cool and robotic and the employee was happy to let me pick it up and told me more about it. Very nice. All in all, I like this place a lot. I am fighting with my insurance currently because they said they would cover part of my orthotics, but they are making me jump through hoops. POP didn`t really want to deal with the insurance and didn`t think they would cover them at all. I cannot really blame them for that. I did need some additional paperwork for insurance purposes and I called and again, received a call back and picked up the paperwork at the office no problem. All in all a good experience.

While sitting in the waiting room I overheard other customers complaining, That should have been…read moremy first clue. If you call you are hold forever before you even speak to someone. When you finally get to talk to someone and they promise you a call back it never happens. When you leave voice mail they don't return it. There are other options out there so avoid this place if you can!

Cannot say enough great variables about this location! Shout out to my FAV M.D., Dr. Wold (I saw…read morehim in 2022 for Maternal Fetal Monitoring); not only did he had outstanding bedside mannerism, but a brilliant doctor too!! Dr. Wold made me feel comfortable & reassured me about being Advanced Maternal Age (AMA); he can tell that I was "embarrassed" being in my 40's. Dr. Wold caught a congenital defect of our baby boy when I was only in the 2nd trimester!! He mentally prepared us to seek a pediatric urologist. Luckily, my hubby found the world's BEST specialist in The Colony, TX (we turned down the Mayo Clinic!). Another shout out to the Genetic Counselor - Ashlan; she is such a sweetheart & very thorough. Everyone has been so supportive & friendly. I met Dr. Kymar for a consult recently; and she was amazing too!

I was referred here due to my "advanced maternal age" and because I went through the IVF process…read more This office is small, but there is never a wait. I met with Dr. Wold the entire time, and he was very kind, positive, and professional. Sierra and Kris were my nurses during fetal monitoring. They were very nice, professional, and made sure I was comfortable each time and walked me through the process whenever I had any questions. My only complaint, which is just personal preference, is that some rooms have older ultrasound equipment and some have newer ultrasound equipment. I would always request the newer ultrasound equipment because they're able to give you a 3D image of your baby. Depending on the sonographer, they will automatically give you the 3D image or you can request it. Overall, efficient and quick medical office.

So I was diagnosed with Graves' disease and it's been an interesting journey however after almost a…read moreyear working with Dr Vernetti and needing last min assistance with dosage and in general his lovely team or assistant which I wish I could remember their names but they are so helpful and consistent in follow up and follow through. It's hard to find an organize office that cares about their patients and understand the sense of urgency when it comes to my personal health needs so keep rocking and thank you!

This is the worst office staff and doctor I have ever been too. I am a diabetic and have been…read moretaking Mounjaro for a few years now. It regulates my A1C. My doctor referred me to Dr. Polis for management of my diabetes. It was fine for the first month or so, but as soon as my situation got difficult they got very unprofessional. So my insurance is a handful to deal with and they denied my claim for medicine. I called the insurance company and was told exactly what needed to be done to get my claim approved. So I called Dr. Polis's medical assistant. Over the course of a month or so I was met with a nasty attitude and basically being told she will not submit the appeal, because she already knew it would be denied. Mind you the insurance company already told me she never even tried. Several times I would call and never receive a call back until I would call and question weather or not they even wanted to help me. I called so many times I think I finally got blocked for a while there. She was never friendly not once. Even checking in was a mess. No hello how are you just would be greeted as name and date of birth--- okay you can sit down now. LIKE WTH!!! So now I am left with no medicine for over a month now, an elevated A1C and glucose over 150 every single time I check it. I went to my primary and guess what she got me the medicine I need to manage my diabetes. It took all of 5 minutes. This has been the very worst experience I have ever had with a medical professional ever. I will never return to this office again.

So I called Nevada prosthetics the other day to ask some information regarding about a prosthetic…read moreleg and foot the lady who I spoke to on the phone was very rude. I wouldn't recommend this place to anyone if you get that custom kind of customer service I wouldn't trust him.

Top notch diagnosis and surgical work. An overall great experience. Follow up was helpful with…read moreplenty of PT to get me going again. The range of motion in my neck is amazing.