As always md urgent care and Sarah and matt came to my rescue today when I needed to uncover a…read moremedical issue. Sarah of course made me feel comfortable in an uncomfortable situation and matt was thorough intuitive and really hit my problem right on the head. Thank goodness mdexpress has the best medical staff and nurses. Nancy and Sarah are the best. For any problem and just about any medical issue Md express is the only urgent care is the best. Fran Lewis Mj network Mj magazine just reviews

I went to see the doctor because I have had a cold that has been lingering for about two weeks now…read more It won't get better and nothing seems to be working. I walk in, the doctor is 20 minutes late to showing up when he is suppose to be in... then he walks to the room and before letting me say anything just says "sounds like it's allergies" take some Zyrtec. I've never had allergies in my life. My son is sick too. The point is, he didn't give a crap. Terrible manner. I would choose a different urgent care

My experience after one year post-knee replacement has been frustrating mainly due to communication…read moreissues. Dr. Oh managed my care initially, but I felt that my ongoing pain and stiffness were never clearly explained. Instead, I was referred to Dr. Schmicker without a clear understanding of the cause of my symptoms or a defined plan moving forward. Throughout this process, I struggled to get clear answers about why I was still in pain and what the next steps should be. Communication and follow-up have been lacking, which has made an already difficult recovery more stressful and costly. I'm sharing this to highlight the importance of clear communication and guidance for patients going through long recoveries.

Doctors range from good to excellent but Summit is a money making company with no regard for…read morepatients. When you call to schedule an appt, you get someone in a foreign country who only knows a script. Frequently the accent is so strong and cannot be understood. They have a policy that they are not required to provide you with your own test results. I thought this was illegal, but there is some loophole. I can only guess the more info you have of your own health could put them at some disadvantage. They are run by business people, not doctors. I have recently been threatened with a collection agency to get a (paid) $15 from a year ago. The patient portal is totally unsatisfactory. You cannot just look up when your last doctor's appt was. You have to know when it was, which defeats the purpose. You have to pay for parking at Ridge Hill, by a system on a cell phone requiring a great deal of info including credit card info. It is time consuming, then there is a substantial walk to the facility. If I could rate it zero stars I would. rate it zero stars I would.

As soon as you walk into this place you know that it is not top-notch and suspect it might be a…read moreplace that hurts you instead of helps you. Not only the clientele but the doctors and staff as well are walking around like they just stepped out of a bad movie about a health center gone wrong. I've been waiting for 2 hours and 45 minutes and have yet to see a single doctor. I've been dismissed by every single person that I have spoken to. I have filled out the exact same paperwork three times for three different desks. I've hit a rough patch and my insurance is Medicaid now for the time being so my options are pretty limited. But I did not know that I had to scrape the bottom of the barrel and suffer through this type of treatment. Or lack thereof.. It's a rundown old facility kind of clean, not impressively so. Since I have yet to see a single professional on staff I cannot write a review about that. The waiting time alone and the treatment thus far does not instill any faith that I will be treated and acceptable fashion once I get in. Go anyplace else if you can. You know how hard it is once you get an appointment to walk away. Just don't make the appointment here. Avoid.

This place is the worse I have been trying for 3 days to contact the dentist and no one answers the…read morephone. Finally someone at the main desk answered and took a message and said someone will call me back. Guess what I'm still waiting on that call

Went in. The doctor was in and out in no time. Before I could ask what meds should I buy otc he was…read moregone. I asked the nurse, she looked for the doctor but couldnt find him. She told me I was good to go. Still have same symptoms and need to go back to an urgent care. It will not be this one. Doctor's name started with a K

I hate that this place has all of my info in the system. Really it's the only reason why I come…read morehere but choose it as a last resort. I have been here twice in last two months and front desk service is lackluster. They're so worried about protocol they forget who go there are sick or hurt. Appointment option is nice. However second time I went, I was given a text link. Completed it. Waited to be called. 45 min I ask how I am not being called up and was told I was to check in again, after completing the check in link. They apologized but still. Do better.

I called a few months ago to let the staff know I found another practice that's a better fit and to…read moreplease remove my portal account. A few weeks ago, I got a voicemail (disclosing personal medical information) asking when I am coming back. This example is a good one why I've left the practice - it's poorly run and the support staff isn't trained. Even if allowed by HIPPA, I find leaving specific medical information on a voicemail unprofessional. What if someone's number changed? Or you weren't leaving a message for the right person?

Nurse Rachel Khadjehturian is absolutely incredible. Not only has she taken great care of my…read morehealth, but also, she is lovely to speak with at every appointment. It's rare to find a nurse that combines such personal touches and care for a patient as a person with outstanding quality of medical care and superior knowledge in medicine. I highly recommend becoming her patient, she truly cares and will make sure you are all set before you leave!

I have no complaints against the quality of the healthcare services. I also need to mention that…read morethe front desk lady has been the kindest and most useful person in this case. The problem comes from their billing department. We have a full insurance for urgent care with a small copay and came here a few times without any issue. However after my wife's last visit in November we received a pretty hefty bill for the visit. According to our insurance there is a simple coding issue on the bill and the billing department needs to update it. After months of back and forth the billing department just recently told us that they can't change the billing code and that only the provider can. We came back physically to the GoHealth to try and get some help. That's where the person at the front desk was going her best to get us to speak with someone. We got a quick phone call from the person in charge who assured us the matter was going to get escalated to upper management and that we will get a feedback really soon. It has been 2 weeks and it's proven impossible to get a feedback by email, phone, or contact form. Today I got a letter from their billing department saying that late fees and debt recollection will apply. Again the one star isn't here for the quality of services but for the hassle and complete lack of assistance trying to get a simple code updated so that Northwell Health can get paid by our insurance.

I'll preface this review by saying I'm not a great patient. Going to urgent care sucks. I had been…read moreexposed to strep and was feeling very bad. I got there early and they saw me immediately. Everyone was kind, patient and professional. The rapid test came back negative but they sent it to a lab and called me two days later with the positive results for strep throat. Booo. They immediately sent a prescription to my pharmacy. Everything has gone very smoothly and they treated me like a person. Getting sick sucks and Northwell has been very helpful.

The only reason I'm writing this review is because even with most of the responses being 4+ years…read moreold, they remain true. The only reason I'm giving it one star is because of the staffs kindness. But if I'm being honest, why even bother scheduling an appointment with the facility if you aren't going to be seen for 2+ hours after? I made an appointment for 2:20pm and wasn't seen until about 4:10pm. They close at 5pm. It didn't even give me enough time to truly troubleshoot & resolve my issues via calling (which also needs a serious update and give the option to speak to a representative faster instead of making 90% of tue responses AI...). The doctor I saw was polite, but definitely didn't listen when I told her about my concerns regarding switching a medication I was taking. Not only that, the doctor just completely gave me the wrong medication that I did not ask for. Unbelievable, especially when I explained three times in detail why I was choosing such a medication. I had my pharmacy and the patient representative send messages to please call me back urgently I have yet to receive a response. Maybe it is just this location, but for a first experience I am very disappointed. I wouldn't recommended this place to anyone unless you have no other options around you.

First time going to planned parenthood - have had tons of negative experiences in healthcare as a…read moregenderqueer person but everyone was so kind and sensitive and knowledgeable here