Honestly can't believe anyone purchases things from here. Can pay same price or less for some of the items at an assortment of nearby stores. Furniture, white, has visible gray/black shoeprints from disrespectful customer(s)/unsupervised children. Even observed a child climbing on a stacked display of marble/stone tables. Everything seemed extremely overpriced, unusual and bordering on weird, not so much unique. Products that seemed to be missing something. Sort of like Rudolph's Land of Misfit Toys. read more

Way overpriced for an outlet. Furniture looked like it was all used for years, then returned, very dirty, broken, severely damaged goods, some not saleable with regular store pricing. Save your time and money! read more

Had a great experience there this weekend. There are sometimes fantastic deals- this last week they had a bunch of Larkin tables which were regularly $2300 for $399. There are some things that are still overpriced for the discount offered but if you look around and are patient you can snag a great deal. Today I was able to get an 9x12 rug they still sell in the store for 70% off and it was in perfect condition. Paula offered to to help me get it opened up so I could look at it and make sure I wanted it. I really appreciated her offer to do this as I was going to pass it by since they were busy. They even folded it for me so it could fit in my car which was fabulous! read more

Went into the CB outlet today to check out the memorial day sales. I was previously warned that most everything in the store was pretty damaged, but I was in the area so I decided to check it out. I understand that that this is an outlet and that a lot of scratch and dent items typically go to outlets but most all of the furniture I saw was severely damaged. Nightstands that were $800 a piece that legitimately looked like they had been slashed by a knife... I would go back for glassware and trinkets but I didn't see one piece of furniture that wasn't damaged. It felt like a way overpriced garage sale. Kind of disappointing for the prices. read more

This place is worth checking out if you are looking for specific C & B furniture pieces or general C & B glassware. I see only limited styles and colors of sofas/couches. Today's selection is of the cream/ white variety. They are discounted due to footprint or dirt stains. Some mirrors, many sideboards and a large section of glass stemware are displayed. I assume the stock changes frequently according to what is sold on a daily basis. I didn't see anything that caught my interest today. read more

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The place is wide open and so easy to navigate. The employees were present but not overbearing. I appreciated that there was a wide variety of value and price - options for everyone! read more

Worst outlet we've ever been to. All their accessories are regular price, with only a few items discounted a minuscule amount. Damaged Furniture is discounted an average of 10-20% ! Don't waste your time! read more

Felt like everything was super damaged and still high priced. Baby section is small. Couch section big. But big stains

There's really nothing in here worth seeing. Prices are exorbitantly high ($4k for a jute rug) and any worthwhile item is severely beat up and damaged. There was a tiny jewelry box literally falling apart for $75. Even Goodwill would've been embarrassed to display that on their shelves, let alone for that much. read more

Love this place, especially Braden who was amazing at helping us on some great choices and sorting out a mess with our cb2 card

My family And I shop at crate and barrel often. Usually at the Scottsdale location or online but this is the last time I will be customer due to my first experience here. I had an online return, I was met with Jerry at the door. He was not friendly at all, he laughed at me for bringing my return here. He said he can ask a manager if I want and he then stated the customer will just tell me the same thing. Guess what the manager said it was okay. He then proceeds to help with the return process. I gave him the return slip and he said he can't take this because it's not the receipt. I HAD TO ASK HIM to scan the barcode on the return slip. And my order came up. He said I can't return it because it is a clearance item and a final sale.. that was the current price for it.. but I had paid full price for it! He refuse then again.. he asked if I wanted to talk to manager again and yes. He then laughed at me again. Guess what the manager came out and competed my return. Jerry was the worst. He needs retraining. Manager told Jerry he didn't it wrong because the red that popped up showed the current price not the price I paid so therefore it was returnable. The website stated that this location can make returns. You guys need to fix that as well. But never will be a customer again after this experience with Jerry. read more

Popped into this store to check out what they have! The reps here were very nice and informative about their sales. The variety here is pretty good! The pricing is obviously not your target furniture pricing but keep in mind the quality. Things were neat and organized. read more

disappointed in quality of items. Damaged. Ill fitting doors on items. A couple of nice rugs. overall, I was not impressed. read more

Very low quality, dirty and damaged items for a high price tag. Not worth the visit or your time. read more

Great options. Got my couch for pretty much 80% off and the delivery option wasn't too bad $ wise. There is soooo much kitchen inventory, couches, tables, bedding, really good spot. read more

Super great. We got 2 couches from there for our outdoor area. The cushions we bought directly through crate because the store didn't have them I love the outlet you always find good things read more

Outlet store for end of lines or returns. Great deals on items especially kitchenware. Yes there are some damaged pieces but you are getting quality items with a great discount. read more

Went with my sisters to do some shopping. The service is terrible. The girl working behind the register, Ashley called over the manager because she had hit email instead of to produce the receipt. She claimed she didn't but my checkout person hit print. My sister was annoyed and told them and they had the nerve to roll their eyes at her and make comments. THIS WAS THE MANAGER on duty that did the eye rolling. As a former retail manager of 36 years, I was appalled. Because they are so nasty, we will no longer shop there and will be telling everyone. I used to be a regular C+B customer in San Francisco years ago. But this manager was ridiculous. Listen if you want to roll your eyes and make faces about the customers, don't do it when they can see you. Shame on you! Also all furniture was dirty and store is laid out terribly. read more

I've got a secret for you: they bargain here. Mostly, I think this shop lures people in thinking they'll get a good deal. Let me dispel that fantasy right away. Everything in the shop, except the home goods on the shelves to the west of the shop, is essentially damaged. And yet... the pricing on the ticket is the exact SAME as in their regular stores... wait, huh? What they do is they have a sign at the entrance and small slips of paper that tell you what the (random) discount on the furniture will be for that day. Some days it's 40%, others it can be as high as 60%. Still, it's a hard sell because everything is literally damaged! (Okay, about 95% is damaged in some way...) Much of the "wood" furniture has gouges and dents, revealing the particleboard underneath. I've seen the same pieces of furniture sit there for over 6 months, and the prices never goes down - ever. A friendly sales person will typically come by and tell you how you can repair it and how it's a good deal. Riiiighhhhht. Like, of course, my secret hobby is expert repair in wood laminate products. The reason I gave 3 stars and not lower is that I was able to snag some really beautiful chairs for my home. There was a little damage on them, but I could use one of those color matching pens to hide it. Also, because they left my chairs out on the floor the whole time after I paid and before I showed up to pick them up (when they were supposed to be held in the back, so they got damaged even more by uncaring customers and staff), the manager reduced the price even more. This is how I learned that they really do have leeway on the pricing here... when they want to move their merchandise, so don't think they don't. The manager took off something like an additional 10% of my purchase because when I called, the staff said my purchases were already being held in the back, but when I arrived to pick them up, they were still out on the floor and they had no clue which items I had even bought. I had to walk around the store and show them. My advice: come frequently and cruise the store and leave. Wait for the the daily discount to go up if you have your eye on something. They change this percentage every few days. 40% one day, 70% another and there's no telling what it will be each day. I would WAIT for the higher percentage. Good luck. It's work shopping here! Expect to put in time in exchange for the dollars you might save. read more

A lot of broken items not a great discount... but found nice drink ware. I would look but not sure if you'll find what you are looking for ... read more

Completely horrid customer service. My husband and I were in the outlet today and were told they would hold items while we measured. When we returned an hour later Jeff (store manager) had sold items we were holding. (Our number was even left with the ticket so you could have called us?) Not only was that a disappointment that we were unable to purchase the items, but bizzare behavior from Jeff who was less than apologetic and almost gloated in our faces that he sold the set to another customer. I understand things may happen, but the handling of the situation completely rubbed us the wrong way. Great concept but you can tell associates are driven by a sale to the point it affects the customer experience and made us extremely uncomfortable. All and all I'm still baffled by the rude encounter & lack of remediation. read more

My one-star review is specifically for the store manager. I visited this outlet store (Chandler, AZ) for the fourth time yesterday (3/5/24). Despite superior customer service on all previous visits after yesterday I cannot give a higher review. When posed with a price question the store manager was condescending and disrespectful. She does not fit in with the rest of the helpful and polite staff. read more

Went here on Saturday. EVERYTHING is old, dinged up, dirty and scratched. We were told we would need to clean the furniture ourselves - even with the discount it's not worth it. Very disappointing - had high expectations because of the crate & Barrel name. read more