Joseph bond at crate and barrel utc is the best person I've ever worked with. He's so helpful when it comes to design , placement , product, everything ! I can't even describe how much he made designing the living room an enjoyable and easy experience. He know's what's he's talking about more than anyone I have came across and I never been so happy and confident to buy furniture. Thank you a million times Joseph ! read more

If you are into kitchen appliances, tools, and gadgets like I am, Crate & Barrel is the place for you. They have everything from toasters to measuring cups. They carry mostly high-quality brands, but they're a bit pricey. This location at UTC is HUGE and spacious. You can spend hours in there looking for stuff. Their staff is friendlier than most places, which can be good or bad (if you just want to browse). Overall, I usually go here if I want to get something for the kitchen that I can not find at other kitchen stores. read more

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My wife and I are frequent visitors at Crate & Barrel--we honestly love this store. We never leave empty-handed, there's always something we find that's just right. Recently, it was time to upgrade our living room furniture, and of course, we came straight here. The salesperson was super helpful and walked us through a bunch of great options without any pressure. What we really appreciate is how friendly and welcoming everyone is. From the moment you walk in, you're greeted with a smile. The staff really knows their stuff--they explain everything clearly and always have answers to your questions. Great service, great products, great experience. Five stars without a doubt! read more

I absolutely love this store! It's large, well lit and organized. Perfect place to browse! There's always something you might need, while walking around...It's a stand alone store, with plenty of parking... Inspirational and aspirational at the same time! Merchandise is beautiful... Pleasant experience as always....See you there....! read more

Hello Jeremy from Crate and Barell! That's what Nick the store manager told me two weeks ago when the initial wrong delivery was made. That he followed up, made sure we would get the right order, made us wait another week. I called the store again and they said I have to wait for a refund. At this point, I don't care to buy your goods when you charge $400 for delivery charges alone and can't even deliver the right item x2! The least you can do is give me my money back so I can go buy a sofa from a reputable business. Description of issue: They delivered the wrong sofa for a second time! They said they had it in stock when we were placing the order at the UTC store. Of course they charged for it right away at the store!! Then the wrong sofa wax delivered. So we had it taken back and they told us it has to be delivered from the LA warehouse. We waited another week and again the delivery came with the wrong sofa. Same error because it's mislabel at the warehouse. When I asked for a refund, they told me sorry we can't give you a refund right away. You have to wait. Don't order from crate and Barrel. It's a mess and they can't even get their act together. read more

I purchased the Axis II sectional on 8/2020, when you sit on it in the store it's nice and comfy and not when you receive it at home. The pillows seem to be filled with something different than in the store. They are still hard and so are the cushions. I love the white color the quality, but a bit firm and not how I expected this sectional to be. I expected it to be soft, like the example at the store. I thought by this time it would be broken in. I do have a pull out bed, although the other side where the sectional is not in is still hard and all the pillows as well, the picture is photo was a different couch I purchased that I exchanged for the Axis. read more

There is no reason to shop here now unless you need towels or glassware or a kitchen item. They stopped carrying their rugs. They have almost no furniture. They do have a lot of little kids stuff. Personally, I probably won't be back cause there's hardly anything I would buy anymore in the store read more

I wish I could give 0 stars. I ordered a Christmas gift on Dec 21 in store, knowing it wouldn't arrive by the holiday, and waited two weeks. On Jan 3, after receiving a 'DELIVERED' email, I went to the store. An employee asked me to wait while they retrieved my order. After 16 minutes, they told me it was still on the pallets and asked for another 20 minutes to find it. No one ever checked back on me. When I finally asked for an update, a different employee told me it hadn't even been delivered yet and promised a call the next day. I waited until Jan 8 with no call. When I returned, I was told to wait again. After 11 minutes, the store leader informed me my order had been canceled--no call or email notification was ever sent. They claimed it was out of stock, which makes no sense if the order was accepted in the first place. The level of unprofessionalism was staggering. The leader promised to call customer service on Jan 9 to arrange home delivery, only to tell me the next day that I had to call them myself because 'the store couldn't do anything.' Today, I called customer service, and they simply confirmed the cancellation. Despite the runaround I received from the store staff, no resolution was offered, and no one cared to escalate my complaint. It was a complete waste of time and a total lack of accountability. read more

Do not order custom furniture. We ordered a very expensive sectional. The sales associate promised 6-8 weeks. It's 11 weeks and counting. Last we were told it would arrive this weekend- never heard from the delivery department. Unless you're okay being lied to in order to make a sale - and waiting 3 months for your furniture... We can't cancel the order because "all sales are final" on custom orders. Apparently they can just keep our money indefinitely and never deliver the product. We're about to go on a 2 weeks vacation.... What then? Ridiculous. Unethical. Deceptive. read more

We purchased an air fryer last month and it kept overheating and was difficult to clean. We had to return it and we were assisted by JUSTIN - he was the best and a pleasure to talk to! He got us through the return with help from Aries and Nick and we left with a new hopefully better oven! read more

This is the second time I have gone into the Crate and Barrell at UTC in the past month looking to purchase furniture. I have found the staff to be unwelcoming and unhelpful both times. I had an interaction with one sales associate that was so dismissive, I left the store wanting to make a purchase anywhere but there. I had found some pieces I was interested in online and when I went to see them in person, it was as though it was putting out the sales associate when I had a few basic questions. I have been a customer at Crate and Barrell my entire adult life and this location for me is really lacking in customer service. read more

Me and my husband came into the store tonight looking for furniture and other house hold items for our new house, when we walked in we were not greeted but stared and whispered about between two ladies. Later when walking around the store for about 5 minutes one of the ladies I believe to be a older Indian woman came up to us and asked if we were looking for anything specific but then had to add your hands seem empty I hope your pockets are too to my husband. Which was an out of pocket statement and unnecessary to add. For reference my husband is black and I am white and this all happened to my husband in-front of my face. She then laughed and walked to the back, another co worker which was an Asian guy was very nice though when he saw that happened and asked if we were ok sadly the mood was already ruined and we left immediately after. Never coming back again very disrespectful. read more

We had many great experiences at Crate and Barrel while engaged! They hold special events for couples to shop before store hours to add items to their registry- and they give you a cute free gift too! The registry process is great! We linked ours directly to our wedding website and loved getting packages and guests purchased them. They also were really easy to deal with returns when we accidentally were gifted two of the same thing. read more

We furnished our entire condo with Crate & Barrel, The sofa which is not quite 2 years old has been discolored from the label they installed on the sofa . We contacted both the utc store where purchased as well as the customer service. They responded by saying they do not offer any warranty and that the sofa is 2 years old apparently they only sell furniture built to last 1 year In addition they no longer have a relationship with the vendor.. We spent a good deal of money in that store and will not make that mistake again. Had we known their furnishings are only built to last 1 year and after that they will do nothing for you when the furniture falls apart.In this case they say it looks like fluid was somehow spilled UNDER the cushion and stayed just on the label they put on and by the way their label ink ran on to fabric. My advise is although the showroom looks nice if you want quality furnishings that will last more than a year look somewhere else. read more

Crate & Barrel - Cushion - Home Decor Near Me - San Diego, California

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worst customer service ever. everyone lies about scheduled deliveries. how many times can one change their work schedule to keep getting screwed over. if you are employed and do not with from home do not order from here. read more

Jeannie, Brooke, and Amanda were all super helpful and knowledgeable! They helped us pick the right pieces for our new outdoor furniture sets! This store has great selection and lots of pieces on display. read more

This store is in the strangest location at UTC mall. Far away from the mall in a remote corner of the parking lot. It's a very nice well organized store with just about everything you can want to decorate your home. Pricing is average compared to other similar stores, and the staff are great. read more

BUYER BEWARE: First let me say this review is for the Fashion Valley location (which for whatever reason doesn't have its own Yelp page - go figure). However, my horrible experience has more to do with Crate and Barrel policy than anything else (although the female sales associate and female manager working at the Fashion Valley location on the afternoon of Sunday, October 20, 2024, were about the rudest I have ever encountered at a retail store). My issue had to do with a return for which I didn't have a receipt. I didn't expect a cash or credit refund, but did expect store credit. After all, this was for some pillows that I had purchased just 2 weeks before and were manufactured by Crate and Barrel. The sales associate went on to say something about emailing receipts, which led me to believe that the policy was just as much to do with forcing customers to be stuck with something they did not want or need as it was about securing customer private email information for later use (either directly or indirectly through the sale of personal information). I also didn't expect both the sales associate and manager to be unprofessional. I've been a Crate and Barrel shopper for many years but will never return to this store (or any other Crate and Barrel location). When I spend my time and money at a store, I need to trust and respect the retailer with whom I am interacting and expect the exchange to be mutual. I don't expect to do business with a retailer that cares more about $40 than a good customer experience or making the customer happy. Moreover, I shouldn't be forced to deal with snotty and sarcastic management under any circumstance. If I could give zero stars I would. Worse customer service ever, and just one more reason to avoid these brick and mortar stores (can you imagine buying something on line that you couldn't return?). Hope the $40 was worth it. read more

LOVE THIS PLACE ... you know you are adulting when this place excites you. The amount of time I've spent through the years taking cooking classes and spending time in the kitchen during the pandemic has made me appreciate home goods like no other. When I was much younger I've always loved Crate and Barrel but could never really afford the items here. Now that I'm grown and adult I love shopping items here for my home. Especially tableware!!! They have the cutest style plates. My favorite purchase thus far is their "outdoor table in a bag". I saw a couple having the cutest dinner at a park during the summer and their table wad the outdoor table in a bag. I'm totally stealing their idea for a cute picnic in the park. I feel like everything I've bought here has been qualify. Prices are fair... that is for tableware. I am eyeing their couches, not very many selection but variety of colors to choose for their limited selection. Prices for their couches though are a bit pricy. Overall, love this place and will continue to shop here. Until the next review.... read more

My wife and I decided to stop by our local Crate & Barrel to buy some furnishings for our new home near UCSD. We were frankly blown away by the selection of really cool stuff. In less than an hour's time, we had found what we wanted, and my credit card was $2,000 lighter. Two thumbs up for the great selection of cool stuff and for the super salespeople who helped us out. Two thumbs down, however, for the store (company?) policy of removing lightbulbs from floor sample lamps after you pay for them. Since the lamp was turned on when I paid for it, and my receipt clearly states that the item was sold "as-is," I was surprised to get home, unwrap the lamp, and find out that the bulb was not included. Must have been a mistake, right? Wrong. When I followed up with the salesperson to see if he had forgotten to pack the bulb, he told me, "we don't give out the light bulbs, as they are expensive." Short-sighted, dumb policy for an otherwise cool store. But this policy is worth only 2 stars in my book -- could've been better. I won't be in such a hurry to visit again. UPDATE: A couple weeks ago, I copied and pasted this review into the Crate & Barrel online customer feedback survey and within a few days a rep reached out to me with a $25 gift card which just covered the price of a new light bulb. Thank you! read more

We ordered a outdoor sofa from them and within a year the cushion began to rip. So I filed a service request through the concierge and have talked to multiple service reps to no avail. Even after I submitted the requested pictures it has taken multiple attempts to try to get it replaced. Awful service read more

A Five-Star shout out to Carlton. I purchased a set of dishes on the Crate&Barrel (C&B) website in April 2022, but picked the order up at the UTC location. I got the dishes home, peeled the labels off each dish, and ran them through the dishwasher. As I removed the dishes from the dishwasher I noticed one of the bowls was cracked. Well, I didn't get around to returning the bowl to UTC C&B until late September. Due to the passage of time I didn't hold out much hope that I would get a credit or a replacement dish. This is where Carlton stepped in. He was able to find my order in the C&B system from 6 months prior and promptly order me a replacement bowl, which I received this week. Carlton made the process seamless and hassle-free. Thank you! read more

Carey and Brian were so helpful and proficient in helping with my order of dinnerware. I appreciate the extra effort and their genuine smile, especially during this hectic holiday season. Their patience and persistence means so much! Thank you! :) read more

Crate & Barrel - Carey and Brian - Home Decor Near Me - San Diego, California

What is not to love? Seriously. They have quality furniture and a competitive price. Not only that there is always some discount code (either online or mailed out) and you can stack that with the 10% back their credit card gives you. I moved into a new place and decided to start fresh. Luckily met their interior designer, Paulina, who, via Zoom, consulted and gave me tips and layouts of how to set up my place. This is a free service and it was absolutely amazing. I looked all over San Diego for furniture and based on what's out there and the quality, this is the best of the best. Everything is high quality and designed very well. If you are looking for that refresh look no further! read more

To management: I picked up my online order yesterday at the store and unfortunately received the most bizzare interaction with one of the employees. The gentleman stood at the front of the counter register and I mentioned I was there to pick up my order and he turns to the side and responds to me without making eye contact and didn't face my way. He proceeded to talk to me while facing the other direction and that was so rude and odd. The employee described was a black male with glasses. Horrible customer service and just rude and pretentious for no reason. Some attentiveness and eye contact would help. Please retrain him. read more

Crate and barrel is a terrific retail source for anything in your home. E.g. Containers, decor, furniture and anything for dining. We always enjoy browsing for ideas and our shopping list read more

Crate and Barrel - train your managers, especially Paris Howell. We made a $1200 purchase of new kitchenware in December, including 8 Tour 15 oz white wine glasses @ $14.95 ea, we expected a decent quality. They weren't cheap. One of the glasses literally shattered as my wife was putting it in the dish washer and it lightly clinked against another wine glass. We took the glass back to the store, expecting they would say, "oh, that shouldn't have happened, let us replace it." Nope. The manager was snarky, reminding us condescendingly that they recommend hand washing wine glasses. Never mind that nobody told us that at purchase, and that we actually hadn't washed the glass yet before it broke. She stubbornly refused to accommodate us, with a "you broke it" attitude. What is worse, my wife looked up the washing instructions on line, and it said they were easy to clean in the dish washer, and it bragged about how break resistant the glasses are at that (see attached screen shot)! My wife asked why the website said that it was easy to clean in the dishwasher. Her response? We aren't responsible for the website. Who is 'we'? As far as I'm concerned she was Crate and Barrel, so she is responsible for what the company advertises. That's what is means to be a manager. Another employee who overheard the convo chimed in that everyone knows to hand wash wine glasses. What? After we put up a stink, asked who this manager's manager was, etc. that she reluctantly agreed to do us a one time only courtesy. Like we were trying to pull one over by returning a glass we broke. It was $15 and we could afford it, its just the principle of standing behind your products. Apparently Crate and Barrel does not. The manager's name was Paris Howell at the UTC La Jolla location. She needs customer service training. We will not ever buy anything from C&B again. This is not the first issue we've had with them - had one employee go all Qanon conspiracies, gun rights and antivaxing on us while we were trying to check out in a pandemic. Seriously. read more

Crate & Barrel - So read here, break resistant, cleans easily in dishwasher. - Home Decor Near Me - San Diego, California

I always go to crate and barrel in La Jolla. I'm in customer service and this store lacks good service. All the associates there did not ask once may I help you find anything nor they are helpful at all. They act like if they are busy when they are not. Please train these ladies. I've been here multiple times. Only person that helped me today was Melinda. I had couple questions about diff items I was going to purchase. Now I will just shop online. read more

Crate & Barrel - Home Decor Near Me - San Diego, California

Ingrid helped us to make a selection on our Peyton sectional. She was super accommodating with our needs. She also made it very clear she didn't wanna hover which we loved about her. We're excited to get our couch and leave a review for that read more

Crate and Barrel needs to work on their customer service. In the times I've visited, I haven't had a good experience. I question as to why I've returned so many times. The floor reps I've encountered don't have a very friendly disposition after you're greeted coming into the store. I recently visited to do a quick exchange with no other customers around me in the store. My mask was covering my mouth but fell beneath my nose. 2 reps immediately jump on my case about my mask and I was a considerable distance from them. You would have thought I was coughing on them. Instead of being friendly or asking if I have any exemptions they were abrupt and bossy. If you're going to go that far with COVID guidelines to treat your customers like they are carrying the plague, then for Pete's sake, sanitize the surfaces, like the credit card keypad between uses--which they did not do. You have a far higher chance of contracting the illness by touching surfaces than me breathing from far away. This was going to be an exchange but it ended up being a return. I will never do business with Crate and Barrel again after that brief encounter. read more

I was just at this store in La Jolla, CA and Amy helped me at the register. She was so great, incredibly kind and helpful. She also shared the store's fundraising efforts for Feeding San Diego, and Amy's excitement and pride really shined through. It's not always easy to find great employees, so I thought it was important to let share that Amy is a gem. read more

It's like Williams-Sonoma without all the seasonal potpourri smell. Plenty of staff walking around bring helpful, not intrusive. It's a good gift shopping place for kitchen tools. I bought a Breville juicer here 4 years ago and it's still juicing strong. read more

Crate & Barrel - Home Decor Near Me - San Diego, California

A fabulous, huge Crate and Barrel. One thing that is really nice is that the aisles aren't too jammed, so it's easy to walk around. They had absolutely beautiful wreaths. Some were pure white, with white pinecones, then there were some that were gold and silver with little bulbs. They also had a huge selection of red-themed glasses and platewear, and lots of Christmas aprons and oven mitts, etc. There was almost no one at the end of the store where the bedding is; everyone was concentrated around the decorations. There was already a jolly Christmas spirit inside here. Just love the Christmas season! I got a wreath and some tree decorations, and Robin, my neighbor, went for some dipping bowls and small Christmas plates. They also had a set of white dinner plates with a silver/snowflake border. Really cool. Love this store and when the parking lot isn't too full, it's easy in and out. read more

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I had been coveting the lounge sofa for years -- waiting until my renovation was underway to finally pull the trigger on an extremely expensive custom L-shaped couch. I cannot tell you how disappointed I am with my entire experience with a company and store I have been very loyal to. First, the sofa feels NOTHING like it did when I sat on it in the store. It is stiff, hard, and the seams dig into you making it impossibly uncomfortable. I told the salesperson it would really bother me if the sofa cushions were not consistent in size... somehow I ended up with a configuration where not one of the cushions is the same size; it looks ridiculous, and even worse, the corner (normally my favorite part of the couch) is so oddly shaped and the seams are just so bothersome. I made a comment to the people who dropped it off that the sofa felt nothing like what I was expecting and they assured me it would settle after we broke it in. Well here we are, 8-9 months later, and it is still hard, scratchy and uncomfortable. There is nothing "loungy" about the sofa, and, to top it all off, it sheds feathers everyday. I ordered the sofa in September and was told I'd have it by Thanksgiving. I kept getting emails saying my order was "on track"... until one day it wasn't. I did not receive it by the holiday. Once it was finally delivered, I called the store several times and was told a manager would get back to me. This never happened. Then Covid hit, so I didn't contact them until this summer. Again, no return call. I cannot for the life of me understand how these business practices are acceptable to Crate and Barrel. I spent somewhere in the neighborhood of $6k for one piece of furniture and feel it was a complete waste. read more

I went to find something special for my living room. It has many items. I was looking for pretty light and pillow cover. But I also paid for the wine glass and dish. Because Wine and dining corner is 25% price off and Dish is so beautiful. I was satisfied and will visit again. * There are closed on Easter holiday. read more

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I recently went in to the store I was impressed on the layout of store the, products and the customer service was phenomenal, especially helpful was Theresa, very knowledgeable and friendly. I highly recommend this store to everyone. read more

Great team, wonderful service at this Crate & Barrel in UTC. I needed a few things last week and Roberto was very helpful in my selection of items. He was absolutely "first class" - excellent customer service! Love knowing I'm supporting a safe & inclusive company that believes in giving back. Crate & Barrel takes social responsibility seriously. read more

Great place. Janet is so funny and so helpful. Got exactly what I needed even though they didnt have it in stock! Thanks Janet!!

Have spent a few dollars at the store . My big issue is not with Crate and Barrel it's with the parking fees. You go spend thousands and they make you go though the parking ticket process the he threat of time and the insulting $2.00 an hour to park. I mentioned my concern to the dude in the online pick up process and got an earful of what I didn't want to hear ! Goodbye! read more

I'm surprised I haven't written a review for this place. I got married in 2008 and we had one of our wedding registries here. When I first moved in with my husband (at the time, boyfriend), we came here very often since it was down the street and we bought just about everything here. I really like that a lot of the items there are from Europe or some exotic place. Most of my hand blown glass are from Italy and they're beautiful. I got quite a bit of gift cards for this place from our wedding and we went to town, buying tons of things here. During the holidays, I find myself perusing this place and just buying little things here and there. I love the champagne and wine glasses and got quite a bit of them. The customer service is really great here and I haven't had a bad experience here *knock on wood* I just came here again to buy some things for an upcoming house warming party and I just can't wait until I can fully furnish my place with Crate and Barrel. read more