Drove up 30 mins to check out their espresso machines and Fatima was awesome! Amazing service, and really knowledgeable about their products. A few of the other guys had a minor breakdown when she walked away to show us other machines from their newest machine but I quickly jumped in to say she was showing us how to use their newest Breville machine, along with a sample of the coffee. read more

Best selection of dishes, glassware, gift items and so much more. Knowledgeable staff and so many different price points. Bought amazing dishes from Portugal that are part of the Dalkin and company line. Can mix and match different pieces and colors. read more

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We were so impressed with the design staff (and their virtual dashboard tools) to visualize the design aesthetic of our house renovation. We met with Jessica three times, and she guided every aspect (indoor & outdoor) of our design. Really grateful for her help! read more

Crate and Barrel - Jessica, C&B Designer - Furniture Stores Near Me - Scottsdale, Arizona

Worst customer service imaginable. Completely unwilling to help after damaging my property at delivery. They even admitted to causing the damage. read more

Crate and Barrel - Window broken by the pick up warehouse. Customer service refuses to help. - Furniture Stores Near Me - Scottsdale, Arizona

Nice items sold here for all the room of the home and decoration of it. Very neutral colors used in the furniture which is soothing to look at as well as being inviting. Of course, there are cloth and leather samples to change it up if you so desire. There are also small appliance items for the kitchen, lovely napkins and placemats for settings. Cutlery, plates, cups, coffee pots and so forth. Shared outdoor, covered and valet parking. WiFi in the store. read more

Crate and Barrel - Decor - Furniture Stores Near Me - Scottsdale, Arizona

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Ordered from the online store... paid the express shipping fee which was quite expensive because I have a birthday celebration to go to and this was a birthday gift. My "gift" was scheduled to arrive this past Saturday... its now Monday and they tell me " quite possibly" it will arrive tomorrow - Tuesday. They also told me that they cant refund the EXPRESS shipping fee because it has already been processed? I wanted to support C & B ( over Amazon ) but once again the failed to live up to their promise ! I will never order online from Crate and Barrel ever again. I hate to feed the giant Amazon...but they never disappoint ! read more

HORRIBLE customer service. Top 3 worst shopping experiences of my life. Store employees are literally everywhere, but NO ONE offered to help me and my husband. Finally one of them noticed we were carrying a ridiculous amount of items (because the whole concept here is that you collect items and bring them to the front for them to hold - not very practical, but OK). We said yes, we're looking for help deciding on which wood cutting boards we should get. She then got very frazzled, pointed us in the opposite direction of where the cutting boards were located, and told us she would be right with us after she finished ringing someone up (fyi - there was no one at the counter to ring up, and she had just approached us asking if we needed help). So after about 15 minutes of waiting around for her to come help us, we gave up and asked someone else to help. She called over someone else. This someone else takes us to the cutting boards we had been looking at, we ask her the differences between the various types of wood - she has no clue, so calls someone else over to help us. This someone also has zero knowledge, so my husband and I ended up using Chat GPT to answer our questions. I have no idea why this store employs so many people when they all stand around congregating with each other, not helping customers, and then when someone finally does make themselves available, they are totally useless if you ask any questions. Normally I prefer to do my shopping in person, but this experience was so unbearable it makes me wish I had just ordered everything online and gone in to return what I didn't like. The only reason I would ever go back to this store would be to return an online purchase. read more

My family and I had a bad experience at this store location for Crate and Barrel. We were couch shopping and we were profiled by the staff working here, lack of help or service. I hope they put a new location elsewhere in the valley. Don't expect any good customer service here. Not worth the drive, cost, or your time. Unfortunate as I like crate and barrel and their product offerings. read more

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Dianna at the Kierland store is absolutely amazing. So helpful, extremely nice and was able to get us in and out with exactly what we need despite the crazy holiday store traffic. Dianna is the reason I am a happy Crate & Barrel customer and will certainly come back! read more

Terrible customer service. I had set up my registry with Crate and Barrel because they are supposed to have "quality" products and customer service. After my guests poured thousands of dollars into my registry at Crate and Barrel I reached out about a concern regarding $170 sheets that tore like paper after not even using them for more than 6 months. The associate I spoke with was rude and cold who just said that the return policy was 30 days and wasn't going to be able to do anything for me, so I asked for the manager. After some time on hold, I spoke to someone named Brie who also kept regurgitating the same semantics and incorrectly telling me it's been over a year since my guest purchased this gift for me... which it technically hadn't been. I then learned that she wasn't even the manager... so not only do they not care about your business or standing behind their supposed "quality" overpriced products, the manager, Crista, couldn't even be bothered to speak with me after asking for her. Really? We gave your business thousands of dollars and you couldn't even, in good faith, trade out the faulty sheet that tore like cheap paper or create a case to escalate this to corporate? Pathetic. read more

I purchased some towels and washcloths a little over a month ago, but they didn't match. I live very far and couldn't return them right away. Never been used and I got a store credit. Very disappointing will never shop here again . Won't even use the credit I will give it to someone else, never never again will I shop here. read more

Just dropped in to buy some plates and bowls and the lady that helped us was so sweet. I wish I could've gotten her name. She helped us find the exact dish-ware we were looking for and was so happy for us when we found them. Loved the experience this time around. read more

They treated me like i didn't have money or a reason to be their .. i will never step foot in their again.. i came into shop for silver wear im new to the are and moved to the Quincy .. a woman was about to ask me if i needed help..& the second she opens her mouth another customer interjected .. then i went upstairs and asked a lady with a bob for help and she said oh that's down stairs and proceeded walking i thanked her for not helping.. but she said thanks and misunderstood that I wasn't giving her a compliment and I just ended up walking out. I will never step foot back into that store again I had over $8000 and I'm glad I didn't spend a penny there. read more

We attended a registry event at Crate & Barrel Kierland Commons yesterday and it was such a great experience! The sales associates were beyond helpful, and accommodating. I wish I noted All their names to include, but they were honest about products, and really listened to what we were looking for. If you are getting married, I highly recommend attending one of their registry events- it was so organized and well done. We will be making a follow up consultation. Beautiful store, amazing and helpful staff, and great product selection. Thank you!! read more

When purchasing items at the Crate & Barrel (store#553)in Kierland Commons in Scottsdale/Phoenix, I used a gift card. The amount over the GC was $4.16. I attempted to pay the balance in cash. They would not accept cash at that register and Carol, the associate, informed me there was only 1 register in the store that accepted cash. I asked where the signage was that told the customers cash could or could not be used. She said they didn't have any and this 'new system' was supposed to help streamline the checkout process. Brie the manager was brought over, because if Carol voided the transaction and moved me to the cash register, I would lose the balance of my gift card. Brie said she could refund the GC but it could take 5 minutes or up to 2 days(!!!) in her experience. I was forced to use a credit card for that minor amount or potentially roll the dice and wait up to 2 days to make a purchase. Why are people that use cash treated like 2nd class citizens at Crate & Barrel? Only 1 register in the store that accepts cash??!! Apparently this has happened many times as both the associate and manager said this was the 'new system' and there wasn't anything to do about it and they also had communicated to corporate signage was needed but nothing was done. Shame on you Crate & Barrel for treated cash customers like 2nd class and shame on you for not listening to your front line associates and making tweaks on your 'new system'. It isn't working from my opinion. read more

Fun to browse! Helpful stuff! They have a lot of beautiful things to decorate and make your living space beautiful. I enjoy looking at their kitchen, gadgets. read more

This business has been one of my favorites when I was a customer and then because I love it so much, I ended up working for them as a part time associate when I was living in Bellevue, Washington. The reason for this is not only they provide exceptional customer service but also offer many options of items you need to run your household.... From napkins to furniture! I was not disappointed when I stopped by the Scottsdale location. The same great customer service! The sale associate, Cameron, was engaging, efficient, super helpful and very personal! I definitely would come back again and again. Love the wine glasses choices here! read more

Terrible service. Placed an order on 09/01 for several items. I was told they needed to be shipped from the warehouse to the store for pickup. I agreed and we paid in full for the items. Today, 5 days later, when I check the status of my order, it showed it was picked up the same day as I ordered it. When I called to find out what happened, I was informed the sales associate who took the order didn't "backfill it" (whatever that means, she kept using that phrase as if it means anything to me) and therefore, our items were never even actually ordered even though we paid. C&B's system showed we picked them up in the store. Uhh... what? Had I not followed up for these items, they would have just assumed it was fulfilled and the order was closed. The person I spoke with who corrected the issue kept repeating it was a simple "human error" while downplaying the significance. Charging someone for items and then not shipping or delivering said item is a pretty big error. Sales associate "fixed" the issue by actually ordering it this time, which should have been done 5 days ago (gee, thanks!) but offered nothing else beyond this for the inconvenience. We have another item being shipped to us (nursery chair) that we paid $120 in shipping for. Would have been nice for her to offer to refund the shipping on that item since they screwed up this order. *Edit* I tried contacting customer service via chat as suggested by Jeremy below and I spent 50 minutes trying to get someone to help only to be told that they can't do anything right now. Even more frustrated now. This is absurd for a company of this size and that generated $1.6 BILLION in revenue in 2023. Complete joke and won't be spending another dime here. read more

Love this store. It's sensory overload. The store is clean, neat and well organized. The associates are well versed and very accommodating. read more

Crate and Barrel - Ready for the Holidays - Furniture Stores Near Me - Scottsdale, Arizona

I went on their website, which, upon opening, offers 10% off any new purchase. I requested the code (they texted a code that expired in January, I requested on Feb 9. They sent on email a different code, current) I purchased an $800 stroller, and they refused to apply a discount. They say it is not for all items, not for 3rd party delivery, that I should have searched further on their site for all their disclaimers. I call it false advertising. Would never purchase thru them anything. Shame on them. read more

The value has gone down drastically! Kitchenware shatters. When I tried to return for something more durable I received the worst customer service! I was done with store credit small value but I was planning on purchasing more items. It took 2 managers to tell me sorry but it looks like it's been used. Sorry I was my kitchenware before use? These same items were still in stock! Literally received as a gift a week ago. It was the most embarrassing treatment of customer service I've ever witnessed. Not only does the product hold no value even after one wash, the store doesn't even stand behind their product. Waste of time! Target is better value and service!! read more

I ordered a wedding gift on 10/6-I inadvertently put my address as send to instead of actual recipient. Within 30 minutes I called their customer service and asked for gift to be rerouted. I was told it was already in system and could not get address change- I think that is really pretty bad customer service. I spoke at length with rep who contacted his manager and they would try to help me with this. They also said I'd hear from them in 3-4 business days. I gave address it should have gone to. I never heard back from them and of course received the package today. Now I will have to spend more money to ship this item. I am very disappointed in their non response and inability to correct the send to address. Customer service just sucks. read more

This was a delightfully merchandised store with delightful employees. My 17-year-old loves home decor and she's thinking of being an interior designer so I asked an employee what age they hired at and the diligent employee talked to the manager and talked to a teenager employee and give us the answer: 16. She told us they get a 30% discount, and was just overall very friendly. The store was clean and well laid out and had tempting, tempting merchandise. Everything from patio furniture to silverware, wineglasses, baby room furniture, (a stuffed avocado for your baby!) Insta pot. Stop in and browse, they will be right there to help you but leave you alone to enjoy. read more

Love all the great seasonal finds, of course with their Christmas decor being my fav! But all year round, they bring in new fresh pieces. The staff here is also amazing. Every single one of them is superb and so helpful!! read more

My girlfriends and I came in to replaces all of our dish ware. We worked with Susan who said she had only been on the floor for three days. I felt like I was shopping with a friend, she was consultative, fun, and was able to work through all of our bold opinions. Service so exceptional is very rare! read more

YE W was awesome last night at C&B Kierland, AZ! She was a pro using the CAD design program and entered in not only our condo floor plan with dimensions, but our flooring, wall color, windows and completely recreated the space to help us visualize our options. Rather than going home and discussing everything over a glass of wine - we made our purchases within 90 minutes of meeting Ye. She sent us home with hardcopy paperwork with her business card attached and followed up with emails of our plans - which are amazing and we're so excited! read more

Brides to be, don't register with Crate & Barrel! My daughter ordered many of her wedding gifts through them, and one package did not arrive. Crate & Barrel can't provide any proof of delivery. The ring camera that day shows no delivery at any time that day. But they would not consider that. Their response is to file a police report! So bad. read more

This Crate & Barrel is one of their two level versions, with a large display of furniture upstairs. It also is a nice compliment to the Pottery Barn across in Scottsdale Quarter. Since I work nearby, we're always stopping here to browse after a Starbucks run. The staff is incredibly nice and very helpful. They will go out of their way to order, or call another store to find any out of stock item for you. Then of course is their world class wrapping. I know this might seem trivial compared with the high end retailers found in Kierland, but it is especially true for Crate & Barrel. Nothing has ever broken in a bag they pack, no matter how fragile. A very nice shopping experience. Enjoy! read more

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I've been shopping at Crate & Barrel for over 35 years! I'm from Los Angeles, so I was shopping in the Century City store and then Beverly Hills. When I moved here, I had to find a C&B fast to get my new home set up. I found excellent service in both Keirland Commons and Fashion Square. But, I've come to expect nothing less from this company! Great products, both housewares and furniture. Always my first stop for anything home! read more

It's too hot in here please turn the ac on upstairs I'm literally dying. You'd think that a crate and barrel in the middle of the Sonoran desert would have their climate control game together. Otherwise nice store good stuff love the as is final sale section thanks read more

This location is pretty large and has a lot of inventory (they have extra things in the back if you ask them). The location is convenient, not too far off of the 101. read more

We have been searching for a perfect wall / media system. After an exhaustive search we landed at Crate and Barrel and scored! We wanted modern, but with a nod to Mid-Century and we needed functional with storage galore. After a full lap around the store, we surprised ourselves by falling for a lovely wood system that was decidedly not the unit we were coming in to see. Ye was our sales person- and she is outstanding! Amazing balance of allowing us to explore and making sure we could quickly find her for questions. She was comfortably amusing, knowledgeable and empathetic so we felt she actually HEARD us and matched our personality with the best solutions. I know that sounds a little trippy, but I am in sales, so I don't need to be sold myself - I just need to know what my options are and she provided MORE than that. Plus she made me giggle ...loved the whole experience. FURTHER, we changed our mind. We purchased a shelving unit that might end up being too wide, so we called customer service and swapped it out quickly and easily. EXCELLENT SERVICE! Can't wait for the items to arrive in a few weeks. Cheers to Ye and Crate and Barrel! read more

Unfortunately I am no longer certain how to get assistance as my request to speak with the store manager, Cameron, hasn't been fulfilled despite promises from the representatives who answer the calls at the store. Here's what's going on. January 2 2020 my wife and I order roughly $10,000.00 worth of furniture; a couch and a bed. We were told the couch, custom, would be ready at the end of February and the bed, April. My wife and I were okay with that as we were building a new home. End of February comes and we were called and told the couch was ready. We scheduled delivery for first week in March. On Delivery day they delivered 1/2 a couch. No explanation, no call from the store, the delivery folks had no idea. We called the store and was told the other piece had been lost at the warehouse. Next we were told the rest of the couch would be delivered March 18, 2020. March 17, 2020 we get a call from delivery folks to confirm delivery for next day. My wife asks if they are delivering the rest of the couch. She was told no, they were just delivering 1 other piece (the corner of a L shape sectional). She was told they do not have the other piece on their schedule. We were then told we'd have to call the store for more info. This is of course disappointing that yet again we weren't contacted by Crate and Barrel beforehand. So we are, again, forced to call them to get information. We called the store. We were told the other piece had to be reordered and would take 3-4 MONTHS before it would be ready. Also, at the same time, we were told our bed, scheduled for April, would now not be ready until May. Of course this was shocking...we asked the store representative why it would take so long given the original order only took 2 months; she did not know. We then asked how come nobody from Crate and Barrel called us to let us know; she said she thought someone else had. We then asked to speak with a manager in hopes of getting more information and perhaps some expedited delivery. The representative said she would have Cameron, the store manager, call us back that day. It's now Friday (we called Tuesday) and we have not heard from anybody. Most certainly a very upsetting experience. My wife and I are very easy and understanding people. We are not rich and choosing to buy $10,000.00 in furniture was not easy for us, we felt comfortable buying these items because Crate and Barrel was a larger, more reputable company, and the customer service representative who helped us said all the right things about them helping us if there were "any issues". That rep, by the way, no longer works for the company. (And getting another rep to help us or the store manager hasn't worked out...) Anyways, I hope this review is fair. It's our customer experience thus far. I hope to be able to write a follow up explaining how Crate and Barrel made up for these issues and surprised us by their empathy and willingness to help make things right... To be as honest and transparent as I can - I am hoping they offer to compensate us for the hardship, delays, and failure to provide proactive customer service. read more

Crate and Barrel - 1/2 a couch... - Furniture Stores Near Me - Scottsdale, Arizona

Back to one of my favorite stores. I am giving it 5 stars today due to the excellent customer service given by Jennifer. She was amazing. I was ordering gifts from a registry and the one I wanted was not in store. We ordered it to be shipped to me so that I could pass it onto to the person who was attending the event. Jennifer created a box for me to put the gift in when it arrived so I did not have to worry about boxing it. Excellent customer service read more

I rarely write reviews unless extremely satisfied, or unfortunately very disappointed in my service experience. In this case, Crate & Barrel has not only lost my business but my respect as company that keeps it commitments to its customers. I purchased a dresser from Scottsdale store location on October 1st and was told the item was in stock and would be delivered by mid October, at the latest. I stressed at the time of the purchase that availability of item and timely delivery was very important as part of my home renovation. I was assured my timeline could be accommodated. As of today, (11/29) I still do not have my dresser after enduring one delay after another and then the product being received damaged and further delayed into a mid December. I canceled my order this evening and full credit has been issued. That may resolve the issue for them, but it in no way addresses the poor experience I received, restores my goodwill in them as a reputable company, nor recognizes the remaining problem I have (no dresser), not to mention the time I have lost and spent trying to resolve this issue due to their poor logistics management. The representative I spoke with this evening was clearly more than glad to issue me credit and be done with me. I was left with the feeling my business was not valued and my frustration in facing another two week delay was unreasonable because "it was the holiday season and they are busy". Bottom line....I think I am like most people when you purchase something. Do what you say you are going to do...actions speak louder than words. Crate & Barrel failed to deliver on their promise to a customer repeatedly and at the end of it they made me feel like losing my purchase was no big deal to them. That does not inspire loyalty to a product or company. Is that a premium brand company your want to give your business to? If so, I hope you have a better experience than I. read more

Cameron, the store Manager, is the go to Guy. After 2 visits and not getting all the details my wife and I needed to make the purchase, he engaged all our questions honestly, simple and clear. We feel confident in our order and have someone we can rely on. read more

My wife and I have shopped this Crate & Barrel in Kierland since the day they opened. We have purchased a platform bed, walnut entertainment console, book cases, kitchen accessories, dishes and most recently a Wüsthof knife set. We have encountered a few issues with shipping but anything that came up was quickly addressed by the great people at Crate & Barrel. In our experience, Crate & Barrel takes care of their customers regardless the size of purchase. Customer Service doesn't get better than Jan, Michael, and others at Crate & Barrel in Kierland Commons. We love their products, the people, and their service. read more

I ordered an item online from the C&B website. When it arrived it was not at all what I wanted so I brought it to the Kierland store to return. I had the order confirmation email with confirmation, SKU, etc. They hemmed & hawed, got a manager, kept looking at the information on my phone. Finally said since it "shipped from the vendor" it was MY problem. I would need to take the (large) item, contact customer service, on and on. No one offered to help me, even provide a store credit, NOTHING!! I told them I knew what I would do is NEVER shop at Crate & Barrel again!! Out $100 but lesson learned. Worst customer service I've ever experienced. read more

The one-stop-shop for all things home! We registered at Crate and Barrel for our wedding and have been frequent consumers ever since! The people that work here have always been so nice and attentive! Their sales are great, and with the extra perks of having a credit card, it's a must have to get rewards points back as crate and barrel cash to spend on your newest obsession! Their quality is truly unbeatable! Our dishes and silverware are from here and very well loved in our house- and still look brand new! We own a bar cabinet and it is spacious and is wearing very well! The pillows on our couch still look brand new after a few years! If you ever have a problem with something, they work quickly to find a resolution! Overall, we will continue to shop here and are always so happy with our purchases! read more

This store is magnificent on two levels with a welcoming, friendly, helpful and knowledgeable staff with a vast array of home goods, cookware, appliances, furniture and just about everything that you need for your home! My only disappointment is that when shopping for something today they were out of stock on the item ! I was still able to order it but I won't be able to get in till March! Oddly enough when I got home and went to look for the same item on Amazon it was available for a lower price and I'll be able to get it tomorrow! read more