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    Crate & Barrel

    3.4 (38 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 months ago

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    Store at dusk
    Anthony A.

    Great home store. Elegant designs and decors. Parking is a hassle but the store is located on the outskirts of the shopping center so I didn't have to walk far.

    Verve Glass
    Heather H.

    Crate and Barrel, you saved the day!! Thank you for sending me a 15% coupon to use on cyber Monday so I could buy your amazing Verve glass collection. Parking is always easy at the Old Orchard location, and the entrance is right next to the parking lot. The problem began when I realized I was hosting a dinner party for family, and my only drinking glasses were from urban outfitters- and they said "Fucker" on them. I'm picturing myself refilling my grandmas water glass and getting the stink eye. So, off I went with my coupon in hand, where I got to feel like an adult getting some spiffy new drinkware that was already on sale. They still took the coupon so ended up saving 40% on a new set. Thank you for making a family dinner party less stressful!

    Lisa went over the top to help my wife and I decide on our purchase. Couldn't be happier with the customer service here!

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    3 years ago

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    5 months ago

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    4 years ago

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    1 year ago

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    8 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    Crate And B.

    Great picture, thank you!

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    13 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    10 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    12 years ago

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    9 years ago

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    13 years ago

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    21 years ago

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    Ask the Community - Crate & Barrel

    Review Highlights - Crate & Barrel

    I love that the employees are always super helpful.

    Mentioned in 2 reviews

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    Steinhafels

    Steinhafels

    3.0(10 reviews)
    7.2 mi
    Discounts available
    Established in 1934

    I had one of the worst customer service experiences at Steinhafels (Schaumburg/Norridge locations)…read more I purchased two chairs on a Sunday from Schaumburg store and scheduled delivery for the following Wednesday. On Monday, the very next day, I decided to cancel after finding a better option. I made multiple attempts to cancel beforehand -- I called the store, was redirected to customer service, spoke to Bill, who told me he was off today and was told I had to speak to my salesperson, who I couldn't reach as well. Since I couldn't get help over the phone, I drove to the Norridge store in person (closer to me). At that point, I was told it was "too late" because the chairs were already on a delivery truck -- nearly 48 hours before the scheduled delivery. I was also told I would be charged a $100 delivery fee for items I never received. Customer service representative named Nate (no last name given) was completely unhelpful and inflexible, repeating policy without any effort to resolve the situation or acknowledge the circumstances. Was very dismissive and didn't acknowledge the situation at all. After over an hour of frustration -- including calling my bank to initiate a dispute -- the manager in training (forgot his name) in the Norridge store was finally able to cancel the order without the fee. This proves the situation could have been handled properly from the start. After over an hour of frustration -- including calling my financing provider to initiate a dispute -- an assistant manager in the store was able to fully cancel the order without penalty. This review would have been one star, but I'm giving an extra star solely because of that effort, even though they still agreed with the policy itself. The lack of communication, rigid policies, and unwillingness to assist customers is unacceptable. I will not be shopping here again and would strongly caution others before making a purchase.

    I bought a couch and loveseat set from here. Our salesman was very pleasant and patient with us as…read morewe explored options. Sale and setting up delivery was very easy to do. Delivery went smoothly and overall our furniture is still holding up, no issues.

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    Steinhafels
    Steinhafels
    Steinhafels

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    2.0(304 reviews)
    0.5 mi
    $$
    Offers payment plans
    Established in 1991

    I went to this location looking for several specific items. I was welcomed and greeted by Brian H…read more He was very polite and most importantly gave me space to browse around. He was quickly available when I had option questions. He was very patient, showed us several options and gave us ideas for what we had in mind. He quoted all the items and showed us an estimate of the total. Added all the financing options which made it very hard not make the final purchase. There was only one item we could not find, a standup desk. We decided to check out one more place before making the final decision. Unfortunately, we found all the items we needed at that last location we visited. A stand up desk was a non-negotiable for us, which Bob's did not offer. The business is clean, restrooms are well kept. They offer refreshments and snacks. I thought that was very nice. The water was very appreciated after walking back and forth. Brian H. is a 5 star customer service representative.

    Ok, I'm impressed with this Bobs Location. They definitely have some very good items, and the…read moreprices are a major deal. The GLAM designs on the bedrooms is so eye catching! And the price is very good! I think based off the sign "Discount Furniture " this is more 5. Furniture at those discounts. Also, 5 showroom as well. I've been to some other locations, they were not as nice. Very impressed. Fun Art at great prices as well. I think it's a great one stop shop to decorate your Airbnb. Apartment. Condo. House or even office! I love the options and the prices. They match up. Polite service, not too pushy. I appreciate that'. Located in same mall As BMO bank & medical Pure Spa. Across from Westfield Old Orchard Mall.

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    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    Crate & Barrel - kitchenandbath - Updated July 2026

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