I'm still in shock at what a pleasant experience this has been. It was a bit strange to into the…read more"employee-less" showroom, but my young adult daughter and I picked out her new mattress in moments, ordered it up on the kiosk, and it was delivered 13 hours later! Super nice delivery guys, and they took the old mattress away. Highly recommend. Great concept!

Terrible experience all around We received a defective…read moremattress and customer service did nothing to help us or to make it right! Stay far away from this company!

I came in to look at a platform bedframe I saw on their website, as I wanted to see it before I…read morepurchased it. They didn't have the exact one on display, but they had a similar one. They don't carry them in the store, and the salesman offered to order it for me. However, the delivery dates that were showing for him were way later than the self-order delivery dates online. I'm on a time crunch because I wanted to get rid of my box springs and upgrade to a platform bed before I have my bedroom flooring redone later this week so that I can free up space and make that easier (and reduce the risk of damaging the new floors with extra moving of large items back and forth). The salesman suggested I order online if I needed the frame sooner, and was very low-pressure. He didn't try to convince me to get one that they have in store or anything else. I ended up ordering on the Mattress Firm website on my phone from the parking lot and it'll be delivered tomorrow :) They looked like they had a nice selection and the store was clean and organized. I'd go back to look at mattresses if/when I need a new one. But it is a little weird that the delivery dates are later for in-store orders than online self-orders.

My experience with Wilmette mattress firm store has been great…read more Wonderful show room help from Mike, MuchEl and Jean -Paul. I found the perfect sterns and Foster . It was delivered today and Alvaro and his partner were terrifuc. Following the delivery from my email was easy and I knew exactly when they would arrive. They were quick and very careful. Couldn't have been better. Thank you for great service! 5 stars! 10+Carlotta G. Studio medium mattress

The salesperson was friendly and helpful. However he failed to explain that the return policy he…read moretold us about did not apply to the mattress we ended up buying. So his mistake ended up costing us thousands for a mattress we don't like. We tried to appeal to management but it did no good. They say that because we signed the receipt with the fine print on the back that covered the return policy, we were screwed. They gave no consideration to the misleading information we got from the salesperson. DON'T SUPPORT AN UNSCRUPULOUS BUSINESS LIKE THIS!

The store person was great but the Oakmont mattress is crap and the one they replaced it with is…read morebulging after 3 months. So I would not recommend buying a mattress there. If their mattress is crap they charge you $100 to change it. But its their Fault so why am I paying for $100 for their mistake

This place sold me a mattress covered in dog hair, reeked of dog, and had a claw scratch. I let…read morethem know as soon as I opened it at home, and they told me since I left the store with it, they can't return it. Their shady business practice of having the mattress double-wrapped so that I would not smell the dog stench and not allow me to see the mattress before leaving the store is just plain fraud. I returned the mattress in the same condition it was given to me, and it has been an absolute nightmare in getting my money back. I've been dealing with this matter with employee Jeremy for two months. I just now received a call from them saying they put the mattress outside for me to pick up (again), even when I told them 10+ times that I can't take a gross dog bed. They're still trying to charge me over $2k. Instead of handling this matter in a civil and responsible way, Jeremy and the manager stonewalled me and referred me to their legal department. If you want a stinky used dog bed for $2k, this is your place.

NEVER BUY A FIRMCARE WARRANTY FROM MATTRESS FIRM. I bought an adjustable base 10 year warranty from…read morethe Skokie Blvd. location. The sales person at that time, Thomas, sold it by saying if anything at all happens it would get replaced. What he DID NOT SHARE was that the warranty is supplied by a 3rd party. My remote broke and I requested a replacement. It was only then that I found out that Mattress Firm NEVER sent my warranty information to the 3rd party (Extend). So I essentially had no coverage. I am now forced to wait 14 working days or more for Extend to get me into their system. Extend basically said they have other bigger issues and mine was not a priority. Or I can pay $99 out of pocket in addition to the $350 I already payed for the warranty. It took many phone calls to discovered that this "warranty shell game" means that Mattress Firm absolves itself from any responsibility after your extended warranty purchase. That is direct from the mouth of Derrick, the Skokie Blvd. manager. He said sorry, just wait, he could do nothing even though Mattress Firm made the egregious error of not sending in my warranty information. That is not a good answer from the company who made the error. So please save yourself a lot of time and do not shop at Mattress Firm. They are not honest.

Owner was very polite and honest. Hard to find nowadays. He even delivered it same day. Highly…read morerecommended. You won't be disappointed. I saved thousands on the exact same model I was looking for.

Owner was very nice to chat with over the phone and helped me pick out exactly what I needed. Also…read morewas able to deliver the mattress to my address which was huge for me.

I went to this location looking for several specific items. I was welcomed and greeted by Brian H…read more He was very polite and most importantly gave me space to browse around. He was quickly available when I had option questions. He was very patient, showed us several options and gave us ideas for what we had in mind. He quoted all the items and showed us an estimate of the total. Added all the financing options which made it very hard not make the final purchase. There was only one item we could not find, a standup desk. We decided to check out one more place before making the final decision. Unfortunately, we found all the items we needed at that last location we visited. A stand up desk was a non-negotiable for us, which Bob's did not offer. The business is clean, restrooms are well kept. They offer refreshments and snacks. I thought that was very nice. The water was very appreciated after walking back and forth. Brian H. is a 5 star customer service representative.

Ok, I'm impressed with this Bobs Location. They definitely have some very good items, and the…read moreprices are a major deal. The GLAM designs on the bedrooms is so eye catching! And the price is very good! I think based off the sign "Discount Furniture " this is more 5. Furniture at those discounts. Also, 5 showroom as well. I've been to some other locations, they were not as nice. Very impressed. Fun Art at great prices as well. I think it's a great one stop shop to decorate your Airbnb. Apartment. Condo. House or even office! I love the options and the prices. They match up. Polite service, not too pushy. I appreciate that'. Located in same mall As BMO bank & medical Pure Spa. Across from Westfield Old Orchard Mall.

Given direct info about beds. No pushy sales tactics. No weird lingo to learn to follow in their…read moreexplanations or sales pitch. Just some guys who are honest in bed selling. Beds are there to try. Delivery available. Great feeling and looking beds. A lot different selection than what you see at your typical mattress shop We ended up visiting other mattress stores and we ended up coming back here due to ease of shopping and learning about bed products. We purchased one of their beds, got a great deal and no issues or ugly surprises

Al- amazing. Not only beyond knowledgeable- we got our bed delivered same day! Talk about service…read more 5th mattress we have purchased from Bed Mart.

Hi, my name is Cornel Hunter and I am the manager of the American Mattress in Hyde Park…read more I would like to share some actual customer comments from our location that may help inform your shopping experience. Again, I am the manager of this locally and family owned mattress retailer and I only wish to share some comments to help inform your process. Hey, I have an idea. Read the following customer comments for yourself, stop by, and see for yourself if they aren't both helpful and true. * "... very customer focused!" * "... right in the community." * "I didn't know there is a science to selecting the right mattress. You helped me find the right mattress set for the way Isleep and for my budget." * "I don't know why I waited so long. That was easy." * "You helped me make an informed choice for how I sleep and that made a big difference." * "... helped me understand the right mattress set is an investment in health and wellbeing... and costs just $0.27 per night for every $1,000 invested. I never thought about it that way." * "$0.27 a night to sleep is cheaper than the coffee I used to buy to help me wake up in the morning." * "... made a great deal possible for the set I wanted." * "I'm glad you recommended a mattress encasement to protect my investment and the manufacturer's warranty. I didn't know how important it was that your mattress stay clean and sanitary." Hi, me again. Of course, I'll admit Sometimes things happen, there might be an issue say with delivery or if the bed doesn't quite meet your expectations during your comfort exchange cycle, no worries, we'll be there to address any concerns. That's a promise. Thanks for allowing me to share what our customers tell us. Respectfully, Cornel "Cory" Hunter Sales Manager

Went to buy a bed today, I am wheelchair bound and use a service dog. My service animal was not…read moreallowed in the store . Even though I explained to Wally that it's against federal law to ban the animal who is not only certified but well trained, well behaved and under control. While he was apologetic, he still would not allow us in the store and would not service us. I rate this store no stars. Poorly informed, no service, no sale. I will not recommend this store to others in the area and will report it to the ADA. Janine S.