Excellent customer service and value. We got 3 mattresses and so happy with the product. Delivery took a little while but we weren't in a hurry. Now we have one year to pay it all off. If you're in need of a new mattress check them out. read more

Helpful, friendly, affordable, efficient, convenient location! Thanks!

We received excellent service from Darlene Tucker this afternoon, who assisted us with selecting a new mattress and adjustable base, helping us get the best bed at the best price! read more

Update to my initial review...Please read the fine print. The trial period is not truly a trial period as you cannot return the mattress. I purchased a mattress after tons of research and testing several in the store. I will preference by stating that I know when you first get a new mattress, it will not be like the one in the store. I wanted a plush/softer mattress; which is what ordered. After almost a month, it was still too firm so I went back into the store to return/exchange for another mattress that was definitely softer/plusher (I was initially deciding between this one and the one I purchased), a foam mattress. This mattress was significantly less expensive than the one I bought. I was informed that if I exchange it for the lesser mattress, the cost would not be adjusted. I was then directed by Darlene to the back of the receipt; where it did indeed state that it could be exchange within the allotted time for the same cost or higher price mattress. The only other equivalent mattress in the price range was not even in the initial running as they were way too firm for my back... Needless to say, I'm stuck with a mattress that I walk on daily to make it softer. It would have been ludicrous to take the lower cost mattress and loose over $700. I expected more from a store when I am spending almost $4,000 on a mattress set. So my initial rating was 4 1/2, now it is a 2. Read the Fine Print read more

My brother and I both bought Nectar mattresses from American Mattress this past month, and we love them! Darlene was extremely helpful and kind, and our delivery men came promptly on the day of installation. Both times, they had our mattresses up and were out of the door in less than 10 minutes! The mattresses (and free pillows that came with them) are super comfortable. Very pleased with our experience. read more

We bought a mattress here and the salespeople could not have been more helpful, honest and willing to help us find what we wanted for the price we wanted to pay. Their comfort guarantee really sold us because you never know how a bed is going to feel until you really spend time sleeping on it. Bobby the manager really helped us out. Delivery was easy and on time . I would highly recommend buying a mattress from these guys.... Could not have been a better experience. read more

My fiance and I went into American Mattress to purchase a mattress, frame, box spring, etc. We spent some time shopping around to the big name shops in the area: Either we didn't look like we were going to spend money, salespeople were deterred by our toddler, or had a hands-off style of shopping. Bobby greeted us at the door, assessed what our needs were and gave us the time and space we needed to make a decision. He was very informative and even though he pitched the most expensive beds in the store, that's just the business. He didn't pressure us into an upsell. Bobby went through all of the financing options with us, and included free next-day delivery. He even stayed after close to ensure that all of the details were in place. On the delivery day, the Queen-sized box spring wouldn't fit in our hallways. Bobby went above and beyond to ensure that he found an alternative that same day. The Delivery people also provided excellent service. I would definitely go again. read more

Shopping for a new mattress can be stressful...the manager Bobby was so helpful Without being pushy that I felt very comfortable about buying a mattress there. The delivery was fast and easy and i got what I wanted for the budget I had. I would totally recommend them to anyone! read more

This place gets 5 stars without a doubt. This was my second time purchasing from Bobby, sales manager at this location, he is not only extremely knowledgeable but such a good guy- no "car salesman mentality". The first item I purchased from Bobby was the Lifestyle solutions Nadia Double Cushion Futon. It was a painless process from choosing the item in the store to payment, and of course i still love it! The second time I went back I was looking for a nice bed for my mother who had just underwent two major surgeries. I explained exactly what I needed to Bobby, who went above and beyond for me and my mother. He explained in detail each bed and base to me with ease, let me try each one out and I chose to go with a Tempurpedic with an ergonomic base. This is the second Tempurpedic I have purchased to date. I am so excited for my mother to come home from the rehabilitation center to this bed. It is going to help her heal in a way she's never experienced before. Thank you Bobby for everything! I will be seeing you again! read more

So sad! I use to work in retail and had for 20+ years. I went out of my way to get to this place. I passed so many different mattress places. But, was focused on this particular location. Why? Because, I use to work literally 3 doors away from this fine establishment. I use to frequent the store during my lunch breaks, when I was bored. I saw many things I would like to buy. The sales personnel at that time were the manager, who had been there for 4 years or more. I unfortunately transferred from my work location. But, remember the quality items they sold there. I had always said when I'm ready to purchase a mattress or futon. No matter where I'm at., I'll remember to make my purchase at this location. Well!!!!!! Wrong!!!!! I went with a friend with positive intentions on buying a mattress, box-spring, frame and a Futon set. I was going to do a straight out cash sale. I walked in with my friend. The sales associate was on the phone. No problem, when he got off. His reply was "what can I do for you girls"??? I was excited despite the fact I was greeted in a condescending manner?? The items I selected had no price tags? I asked the pricing, fine. I mentioned that I would like to buy these four items. Customer walk in, he greets and walks away from us? No problem, he even delivers the bed rails to her (the walk-in customers) car. No excuse me momentarily, or anything of the sort. He comes back in and waits on the two customers with questions at the counter. I'm waiting patiently?? Now they're in an involved conversation?? For, 15 minutes+. I interrupt and inquire about other stores close by. He took time out to give me the info. I left, found another location. Went in to inquire about what I wanted to purchase at the Lincoln location. She had everything for viewing, except the Futon. The sales associate informed me that the small space unit cannot accommodate all of what I've just seen at the other location. Ironically she had a picture of the futon set in her personal cell phone. I was able to buy the futon set (base on the picture) and the mattress set. This is sad because his ignorance short changed him a $1,400 sale. read more

Buying mattresses can sometimes be like buying a used car because of the people you deal with. That's just how it is and regardless of where you go to buy that mattress, you HAVE to haggle. Unless of course you buy a mattress at a department store (which will cost you GREATLY) or you're a little smarter and buy at a warehouse store like Costco or Sam's club. Now of course these details I mention are aimed toward the thrifty shopper with a specific dollar spend in mind. I didn't read reviews before purchase and nor did I care too. Walking into a mattress store is going to be a headache but it's all about what you allow or don't allow. It's a battle for a "nice" price, so you'll have to do some legwork and investigating before confirming a purchase. First: - Walk into any mattress store and test out all of their mattresses. That means taking off your coat, laying down and counting some sheep. - Decide what brands or types of mattress are to your liking. - Ask a lot of questions and get some ideas for pricing. Learn about the mattress; you're going to be spending a lot of time with it. - Last, go online and see what online pricing is like and what to expect with purchase. I've bought a number of beds from here. Specifically a Posturepedic and a Tempurpedic. Both were purchased at different times and both were purchased with box springs which came free. I haggled a great deal with pricing and we were able to meet half way with pricing but it was work. In both cases I only purchased mattresses minus bed frames which was due to not finding anything to my liking. The store is usually dead and I've learned not to expect much in the hospitality department when it comes to entrance or exit greetings. It depends much on whom is working because as I said, it's like purchasing a used car. However, when I purchased the Tempurpedic I'd originally chosen a different brand of bed which ran very hot and after a few uses decided to change the bed. The salesman which helped me originally was able to show me another suitable brand (Tempurpedic) and the exchange was easy. American mattress also carries bed frames and futons. Nowadays they carry "bed systems" which have the ability of curving your mattress to your liking, this means raising your back to a reading position or raising your feet to a higher position and this is completed with the usage of a remote control. Systems like these can cost about $800 dollars or more depending on it's individual perks. Every system is different, some come with massage rollers, vibrators and or lighting systems. read more

Sales person was very nice and responsive but I would recommend using a different company to purchase a matress. Delivery was delayed multiple times (after we preparing the house/rearranging for the promised delivery dates). They promised a $300 gift for using them, but its been a nightmare trying to actually get it. Go with a company that allows you to pick that gift up front. They sent us crappy queen sized pillows for a king sized bed, then upgraded them with better pillows but still queen sized. I've spent way too much time trying to get pillows that match my bed... read more

We had a pleasant experience finding the perfect mattress for us, our sales woman, couldn't have been more helpful. Highly recommend to anyone seeking a new mattress and we will return! ~ Julie and Darren read more

My family just went there looking for a new mattress. We walked and it was wide and clear with many different mattress types and hybrids. Darleen was very sweet and welcoming and I want to give a special thanks to her. When we started looking she respected social distancing and wore a mask. She gave us a very fair price. Their mattresses include everything for everyone. The service was great. read more

Several months ago, in need of a new bed I wound up here, and was pleasantly surprised by the great service and selection. Darlene was an amazing salesperson and made it easy to find the perfect bed when I wasn't even sure what I was looking for comfort wise. She knew her products and how to recommend the best fit. Recently I needed a second bed, and even with the pandemic going on we were able to arrange a second visit and purchase in a clean, safe, and enjoyable manner. She made this easy, was super friendly and I highly recommend her and American Mattress. read more

Our daughter was ready for her first bed, so after going to several other mattress stores, our last stop was American Mattress in the new building across from the old location. Bobby was the first sales person to not only greet my family, but was also awake and sober as opposed to the employees at the other locations. We ended up purchasing from here because of Bobby's attention, professionalism and the great deal he gave us! Our little one has loved her bed since day 1. We will be back for more beds in the future! Thanks :) read more

We would love to give this store and Bobby more than 5 stars!!! We came into the store looking for frames and mattresses. Bobby was extremely helpful in giving us the best prices for quality product. This is our second time back and we can't imagine going anywhere else. The service was superb!!! We're grateful for such great service and product right in our neighborhood! read more

My boyfriend and I went in to get our first mattress...we love it!! They were so incredibly nice and friendly and we got a great deal!

This is a great place, I just bought my third bed from here and they are all high quality with awesome deals. We bought our first bed before the fire when the store was across the street but now their new building is brand new and more spacious. The associate Bobby is the best, he is so knowledgeable and fun to do bussiness with. I recomend this place to anyone looking for a new bed. read more

My boyfriend and I had been putting off getting a new bed for a few years because we were worried about the price. As soon as we entered the store, Shaun was ready to help us. He had us test quite a few beds, explained the pros and cons, and made sure we had picked one we liked. What was nice was how he did all this without being pushy (you know how sales people can be sometimes). Shaun gave us a great deal on a nice comfortable bed. If we ever need to purchase another bed, I know we will both return here. read more

We had a terrific experience and got a stellar deal at American Mattress this past week. Antonio was great, not pushy and super accommodating! He worked very hard, and we're happy to recommend. If you need a new mattress this is your place! read more

In the last two years I've had to buy 4 new mattresses. 3 of them I bought from the incredible staff at American Mattress on Lincoln. Bobby and Tom are the best store managers! I've dealt with both of them on each transaction. They really go out if their way to make sure we get the right fit for our back and budget. They always make it work!! They are professional and easy going in the same breath. I wouldn't buy a mattress from anywhere else but these guys!!! Btw my father suffers from a stage 4 cancer that has metastasized to his bones so finding the just right mattress for him is a never ending mission.. read more

The manager was rude and condescending. I told him I was here to look and not to purchase anything today, but he kept badgering me to put money down and trying to guilt me into doing so because he just went to Chipolte and didn't get to eat it yet because I was wasting his lunch break. He threw a mini borderline tantrum when I wouldn't budge and told me I was wasting his time. Rude and unprofessional. Do not go. read more

So... after several months, we finally were able to resolve our issue with our mattress but not without the amazing help from Darlene. She really went to bat for us and supported us with our complaint. In the end, they applied the total amount from our old mattress to a new mattress. Darlene really still has the customer service that people look for when purchasing a product with the idea that they stand behind their product AND help their customers stay happy. She went above and beyond providing us the best customer service we have experienced in a long time. Thank you Mike and Darlene for having our backs. We are thankful that this has been resolved. read more

Antonio was very helpful and patient while we tried several mattresses and made sure we were on them long enough to get a feeling for what we wanted. He was also quite friendly. We ended up with a mattress we liked a lot, and he made sure it fit into the price range we were looking for. An altogether good experience. read more

Yeah, remember all that stuff you've read/heard about mattress salesmen? and how it makes you dread going to even look at mattresses? This place is your worst mattress nightmare. Went to look at mattresses with my boyfriend, felt like the salespeople were sizing us up immediately. In less than 15 minutes in the store we were pressured to go out of our price range, the first salesman tried to impress us with how he was a "roving manager" and could give us a "special deal", then the store manager came over and tried to make us feel we were getting a great deal because "he doesn't usually even talk to people on the floor." We were the ONLY customers. He also came over to us while we were talking and "jokingly" told us there was a five minute limit on his (crappy) offer. When I said, fine, we don't want it, he backtracked. And then made fun of us because we're currently sleeping on an aerobed. (we just moved to town and are 23.) And then tried to keep us from leaving the store to talk it over, saying, "you didn't talk about it when we left you alone?!" And THEN tried to establish rapport with us by asking where we were from. I wouldn't have bought a mattress from them even if it was a great mattress- which it wasn't. Or if they gave me a great deal- which they didn't. In fact, if there was a mattress there that I wanted, I would pay more for it another store, just to not have to deal with them. For reference, there are two mattress stores in this plaza. American Mattress is terrible. Bedding Experts, about two stores down, is wonderful- they people were great, they gave us a great deal, and most importantly, we have a wonderful mattress. Bottom line: Skip American Mattress and their used-car salesman tactics. read more

Spoke with Ron Ferguson. Sold me a mattress and boxspring with a receipt that said $500 for mattress (full size ) and $129 for boxspring. Within an hour of purchase I canceled the boxspring and he told me on the phone he would credit me for the boxspring. He never did. I paid full price for mattress and box spring. Avoided my calls for 2 weeks. I thought he would just credit my account. I could have canceled the delivery had he confirmed the cost to me correctly. I finally got a hold of him and denied the conversation. read more

When u walk in this store you know you are going to receive outstanding customer service because their associate Bobby goes above and beyond to make his customers happy! He even gives you cookies to enjoy while you try out their matresses lol ! Five stars+++++ read more

If it wasnt for darlene and her hard work they would have lost a long time customer. She resolved an issue unrelated to her very professionally. If your gonna buy make sure you contact darlene. Thank u read more

I had a great experience at this store. I needed a bed for my son and bought a used bed on Craigslist. Once o drove off I realized I made a HUGE mistake! So I dumped it and went to American Mattress on Lincoln where I was treated like gold and bought the best bed for my son. Thank you!! read more

I went to this store twice over two day period. The first time Bill helped me, was pleasant, helpful and gave me a price that seemed fair and reasonable. Since I said needed to bring back my daughter to try the mattresses, he said he would be out the next couple of days, and Sonny would be working then. He said to just let him know we had agreed upon a price, and it would be honored. We came in the next day and the person working (Sonny, I presume) was sarcastic and rude. I asked him if the springs were wrapped, and he replied some mattress salesman must have told me that was important and proceeded to ask if I knew if the springs in my current mattress were wrapped. I am not sure what his point was, but I guess it was to show how much more knowledgeable he was about mattresses than me. I left and bought a mattress elsewhere. read more

This is the place to buy your beds, frames, etc. Antonio gave us extraordinary customer service and did everything in his power to help us get exactly what we needed. We felt very much cared for. We will definitely seek him out the next time we need something. read more

I love my new mattress that I just purchased from here! Customer service was amazing -- Bobby was the salesman I worked with and he was super knowledgable and accommodating. He was really patient in helping me find the right mattress for me, and in the end I'm completely satisfied with my purchase. Will definitely recommend and come back to this location in the future. read more

Bobby was great! Helped us pick out a bed plus showed us a futon that we bought. Excellent service plus very friendly!

The following evening we went to Sleep City and purchased exactly what we wanted, at the right price, with no hassles or pressure. Of course if you ask the salesman at American Mattress the Simmons mattress we bought was "very poor quality" and that's why it was so much cheaper. Even if Simmons is really worse quality than Serta (which I don't believe having slept on both, and having read many reviews), the salesman at American Mattress behaved so rudely that I'm fine with buying a bed that may last a year or two less than he would have sold me. I would rather have to buy a new bed from Sleep City or another good store in 8 years than buy even a pillow case from the American Mattress guy in 20. read more

Antonio was a great help. He insured that I was given the best price and was diligent in assisting me! Would highly recommend!

dont go here and dont ever buy a tempurpedic! I will post more details once our dispute is finished. If our dispute goes the right way and we get our money back I may give a better review, if not, I will explain then. read more

I had the most unpleasant shooping experience at this store. When I tried to negotiate with the manager for a better price, he was very rude and asked me what I could give him in return, "buy me lunch?" As if he was doing me a big favour selling me a mattress. When I didn't like the first mattress after trying and wanted to change it, I was maliciously misinformed and inadequately informed. I can't remember how many called I had to make to change the mattress. It really sucks! read more

Great selection, good prices. We had to exchange the mattress we originally bought a few weeks ago because I was starting to get back pain and the whole process was super smooth and we didn't get any hassle. read more

Needed a mattress and box springs and had a set budget. David was terrific. Never tried to push me into something I couldnt afford. Just helped me get the best set for my money. He was professional and nice and helpful. I'll refer this place to everyone I know. read more