My partner and I recently decided to buy a new bed. We decided to go to Mattress Depot and met…read moreShawn. From the moment we walked in we were treated with kindness and no pressure whatsoever. We looked around and tried out beds for an hour and then said we would be back. We came back a few hours later after thinking about what we wanted for awhile. Shawn was patient and answered all the questions we had. We finally decided to purchase a mattress and an adjustable bed frame. The frame was on backorder, but Shawn was able to find us a better frame for just a little bit more. We were worried that it was close to closing but Shawn stayed late to make sure our order got in and we could get it as soon as possible. The next day we decided that we actually wanted to move one level up on the quality of the mattress. We returned to the store and Shawn greeted us with a smile, told us the pros and cons of the change, and then helped us get everything switched over. The best part, we were able to get the bed earlier because it was in stock. Shawn made our whole experience easy and we couldn't be happier. Definitely make the time to stop at this Mattress Depot.

Didn't intend to buy here, but Dwayne and Shawn changed our minds…read more We had an offer for a different mattress at a cheaper price and for the same mattress at a cheaper price. to be fair, the first mattress was inferior, the second was due to a not universally circulated manufacture's price reduction. As Shawn spent a long time on the phone unveiling the mystery in that change and discovering several other changes in prices to accessories and other "work around" on costs, we could hear his surprise This was no performance for our benefit; he was truly confused and surprised. All the while we joked and laughed with Dwayne and learned more about the bed and things associated with it. After he got off of the phone, Shawn continued to work with numbers and by the time he finished he had better than matched the lowest price for that bed, then significantly discounted some accessories we wanted. After the sale, the delivery date was important and a rush was requested, monitored, and delivery occurred ahead of the requested date -a bonus. We were never pressured, told it would be be "better to do business here because," or any other high pressure sales tactic. it was always "this is what we have" and it's value, friendship, and help. The products are good to great quality (depending on how much you are willing to spend), and they sell no junk. Dwayne and Shawn treated us at least in a 5 star manner, but I can't rate them higher in this app...but they treated us better than 5 Stars describes....So... Dwayne and Shawn: **********

Not a customer but employee was very nice and allowed us to use restrooms while waiting for Tesla…read morecharging. Very kind and hospitable.

Was referred here for a new sectional and fell in love with what we found. The salesman was fun,…read moreattentive, helpful and worked with me on every level. We got our sofa delivered exactly when they stated by two very kind men. We love and are very happy.

Rodger at the puyallup mattress depot right by the best buy gave us a great deal on the perfect…read moremattress for us. I would definitely recommend visiting this store if you need a new mattress for a great price. Very nice people in the store and they for sure take care of you. Thank you Rodger for the amazing deal you just gave us!

I purchased a mattress on 8/10/26 with Roger the owner of Mattress Depot after explaining to him…read morewhat we were looking for and the sole need was to fill in gaps on a bed frame that we purchased for my son and his current mattress although still a full was too small. He sold us on a mattress and when we came home to place it on the frame it was even smaller than the one he originally had. Had no idea that the width and length of mattress can vary. I thought they were all standard sizing for a full. We now no longer have a trailer to bring the mattress back but managed to fit it into the back of my suv with the seats down. I had to take time off work to drive back out there to return it today. When I arrived there was another employee and he tells me that any returns or exchanges need to be done with the same employee but he is not there today so I have to come back tomorrow. I explained to him that I had to take time off work and can't be driving with that mattress all day in my car as I need it for other things and he said well regardless we don't do returns. I asked him where is that disclosed and he said it's at the bottom of every invoice. I told him we were not made aware of this, the mattress has not been opened and when telling the sales person what we needed they did not mention it was even smaller than he told me okay let's see if I can help you with an exchange and points out what they have available. They did not have another mattress that would suite what we are looking for and while I'm looking through them contemplating making my son sleep on a firm mattress. He says ma'am I have some more bad news. You declined the mattress protector which waived your rights to an exchange. I told him the mattress wasn't even opened and he said it didn't matter. I asked if there is anyway you can call Roger and he goes I don't call employees on their day off. The whole time he spoke to me he was condescending. This employee should not be in the customer service business period. I don't think I've been treated worse when giving someone my business. Also when we were purchasing the mattress Roger only asked if we already had a mattress protector and we said yes. That policy was also not explained to us. Not to mention the mattress size is defective and that policy shouldn't even apply. Standard full is 54x 75 and that mattress was barely over 51x72 and left such big gaps that my son could get his foot stuck in it the frame getting on and off the bed.

Anna is the real MVP!!! We came in about an hour before closing to take a look at the adjustable…read morebase technology and new mattresses since we happened to be in the area. Anna was the sales associate who helped us and she was so patient as we explored and asked a million questions. She walked us through the subtle but important differences across several manufactures and the feature differences on the various adjustable bases. She was detailed and honest and never pressured us to buy any one specific product. She also explained the promotions and provided recommendations based on our preferences. Ultimately, we decided that given how much of our lives we spend sleeping and how important it is to be well rested, it was worth investing in a Tempur-Pedic mattress with an adjustable base. My wife and I are super excited for our first night in our new bed! I highly recommend asking for Anna when you stop in to shop. She is fair, friendly, and service minded.

excellent customer service received from Deven. we bought a new mattress and mattress pad as well…read moreas sheets. Deven was very personable and patient. very satisfied with our new mattress. Frank and Francis .

Rick was awesome! Very courteous and professional. His product knowledge was outstanding! I would…read morehighly recommend this store to anyone!

My wife and I visited the store in Puyallup 1/24/25 and spent close to an hour with Rick, one of…read morethe salesmen. He was very informative, explaining the different mattresses and options available. He worked up a quote for us and went back today to make the purchase. We were impressed with Rick's knowledge of the bedding and answered all our questions. I recommend a visit to this store if you're in the market for your next mattress.

Decided not to purchase on line like I did my last mattress purchase and it was a great decision…read more Scott helped us make a great choice giving us so much information based on our physical needs as well s our sleeping positions. Then he insisted we try a few out before selecting not only a mattress but the adjustable frame. It was Memorial weekend and they had great prices. Got more than I expected and stayed within my budget. Go see Scott at Mattress Depot on 72nd Street in Tacoma. He won't disappoint.

Great customer service, very friendly. We recently purchased a Queen sized mattress from them…read more Its excellent quality and had the best sleep ever. Glad we stumbled across this store, normally I go to the Mattress Ranch. I tend to like the pillow selections etc.. better at the Mattress Ranch to be honest. We did purchase pillows from the Mattress depot and what a waste of money. But the main part is the Mattress and the service which if possible I would give them a 10 * rating. I wish however that we could return the pillows. delivery men were amazing and very polite.

Not a great selection in terms of styles. Also, not a single person came up to us during the 30 min…read morethat we were there.

We are building a new home so started shopping around for furniture that would suit the space. The…read moregentleman working checked in twice to see if he could help us or answer any questions. He did not hover or pester us, he was helpful but not intrusive. They had a nice selection of furniture and wide array of fabric choices. Once we get a better understanding of our space we will be sure to revisit this family-owned store. May they prosper for years to come!