Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

Bellhop Moving is a deceptive brokerage (not a direct moving company) that intentionally…read moreunderquotes customers to lure them in, only to inflate charges by 350% or more after services are rendered. The kids they hire as "movers" are not professional or qualified movers, and they even admitted underquoting is standard practice for Bellhops. The company makes no effort to be transparent about pricing. They quoted me 4 hours to move a 750 sq. ft. apartment just 3 miles, with only one large furniture item (a 3-seat couch) and total possessions that filled only half a truck. The move ended up taking nearly 11 hours, and with all charges, the cost exceeded $3,000--an outrageous, predatory scam. When I reported these serious issues mid-move, Bellhop lied about sending help and never followed up. Post-move, they falsified documents sent to my credit card company, falsely claiming more movers were present and that I never complained -- despite extensive communications proving otherwise. The Better Business Bureau (BBB) has been trying to hold them accountable for years due to an overwhelming number of similar complaints (1.2-star rating, 131+ complaints), but the Attorney General office has not yet taken action. This company is a scam, a bait-and-switch operation, and a consumer nightmare. If you value your time, money, and sanity, hire one of the many alternatives to Bellhop Moving.

Justin of J&S Movers was exceptionally respectful and responsive. His customer service was…read moreimpeccable. I needed a last minute move and J&S Movers came to the rescue! The moving crew was professional yet personable. They arrived on time, with a 25 foot trailer which I wasn't expecting to hold as much as it did! The moving crew packed it with care and got most of the contents of my 32x12' storage unit efficiently packed The rest, got packed into a small moving truck and at the other end, everything was efficiently and effectively unloaded. What we anticipated to be a 10 plus-hour process took 8 hrs! Thank you, Justin!! Your crew was fabulous! Working with you was awesome! We will call on you for our moving needs in the future!! Christie and John

This is an excellent moving outfit !! I asked for a fixed-price and they gave me an estimate, and…read morestuck to the price throughout the entire move ... even though I was willing to adjust my pricing if things went sideways (but they didn't, fortunately) ... the crew was respectful, courteous, and showed up on time.

This is our second time using Enumclaw Plateau Heated Storage both times we have used them…read moreeverything has gone seamless. Vanessa has great customer service and has went above and beyond. We appreciate her and her humble demeanor tremendously! If you need a place to store your stuff in town this is the place. Great service, gate hours and a very clean facility!

Good rates, friendly staff, and decent gate access hours. Would've liked to see a 24 hour gate…read moreaccess, but I understand they can't have people coming and going at all hours, regardless of whether or not they leased a unit.

This place is a pleasure to do business with. The facility is clean and well cared for, and the…read morestaff is amazing. Our family has been doing business with them for years and they have always been kind and helpful. The manager has always been able to accomodate all of our needs. Almost like part of our family :) Thanks! - keep up the good work.

Very friendly staff, security is top of the line and prices are reasonable. Very happy with this…read morebusiness and my experience.

Quick, efficient and professional. I would recommend them to anyone needing to move quicklyread more

Eric and Shelton were great help with our move. They communicated efficiently, were very…read moreprofessional and explained the process thoroughly. They were careful with everything and got the job done fast and smoothly. This service was requested on a short notice but the company was flexible and able to accommodate for us. Again thank you Eric and Shelton, you guys are the best!

We used Cross Country Movers for our son move from Seattle to Miami, and the entire experience was…read moresmooth, professional and stress free. Their team arrived on time and worked efficiently while being careful with the household goods. Their full packing service was excellent! They used high quality materials. Everything was delivered to Miami in a perfect condition, no damages. I highly recommend Cross Country Movers!!

Needing to move my home from Washington to Florida I got a few quotes in and based on the reviews I…read morehired Cross Country Movers-BIG MISTAKE. Before I get started if your considering this company DONT here is why. Mark Kaplan came to my home and went through each room making his own notes on everything I required moving. I gave him full access to every nook and cranny and let him make his own notes as I wanted the company to also pack my belongings. Based on his finding he then sent me a quote which was initially very attractive, it comes with a full page Guaranteed price (OR SO I THOUGHT). The day came for removal and they turned up on time and packed all my belongings and off the truck went. 3 days or so into our journey as we were driving to Florida I get a call from Mr Kaplan "It seems we needed to use a lot more boxes than estimated" was the gist of the conversation. Well you provided the estimate and if anything I have reduced my inventory not increased it so its not my fault I replied. You then get a call from Amanda Rey. We have a problem there were more boxes than intended its and extra $2295.00 (THE CLASSIC BAIT & SWITCH). At this point you are well and truly S.....d !! they have your belongings on a truck and you wont see it unless you pay the extra. They will tell you, they will open a claim (give you a false claim number but will never do anything with it, see later). So I paid and my belongings turned up, in fairness the team unloading were very good except when they purposely mentioned they had taken my TV's out of a wooden crate in the van ( long story but Kaplan told me my 4K TV's would need a wooden crate which did not happen and when I complained about this lo and behold it was mysteriously in the van, well I went out to the van there was no wooden crate to be seen, MORE LIES and DECEIPT). So now the full reveal begins, as we started to unpack the reason for the extra boxes became very clear. Cross Country Movers are experts in packing boxes with PAPER !! not your belongings or not much but lots and lots of paper (see photographs) not only that they can wrap a single plastic bowl in 4 sheets of paper and a single plastic lid in 3 sheets of paper (so they wont break!!) and then they stuff it full of more paper. So it went on and on, we have bags and bags of paper not small bags 60 gallon bags. Stay well away from this company they will rip you off. BIG TIME

Very easy to rent and secure a unit. The manager was very helpful. The Tacoma location is clean and…read moresecure.

Love to raise prices - current price for new customer is advertised at around two hundred twenty /…read moremonth for a 10x20 - would love to pay that much, but they have raised prices 4 times on us in the last few years and we are now over five hundred/month. We had a glitch in the credit card and it took them 18 days to send a letter to let us know ... and we were in the facility talking to them twice to get things settled and no one said we were overdue - which adds $100 to the bill btw.