Both of the ladies here provide excellent service. They are very knowledgeable and professional…read more The facilities are clean, units efficiently located and easily accessible. The office is immaculate. The prices are reasonable with discounts sometimes. You'd could make a mistake by not checking this place out. I've re-rented here.

One star is too much. I would give them a -10 stars.. Reason being that I'm very conscientious…read moreabout posting reviews without giving the chance to fix the issue/mistake. So for me to actually make a review that is negative.... It means that I've given this place not one chance but actually several! This is the worst place to get store YOUR Belongings! Do not do it. I had my storage for a few months, noticed mice droppings in the storage after a couple months. I reported it right away. They were apologetic and said they would get somebody on it. I went back three days later. Nothing happened and there's more droppings and now URINE! When I went to the front desk, there was a different woman at the desk I interrupted her on a personal call. She wouldn't even look at me. She wouldn't give me her manager's number or email. She said she can't get that information out. She said that they were going to have someone come and check it out but Company only comes out once a month for pest control. I explained , this is an emergency clearly there's rodents here that needs to be addressed . I was met with rolled eyes. I emailed the customer service department, they were actually very good! They Immediately escalated it to the managers so I was very hopeful. Unfortunately, my hope was short lived. I have been told they're doing everything to try to find out where the rodents are coming from. But in actuality, nothing has been done. It's been over a month . Nothing's been DONE! Now, several pieces of my nice wood furniture have been ruined and I have to go through my private HOME insurance. This is what secure space is banking on unless you purchased their own insurance..DO NOT WASTE ONE PENNY AT THIS PLACE!!!! I have given them too much time to fix this... I will be taking my stuff out of there! Just so you know, the ceilings are open with chicken wire. The rodents are getting in and jumping from storage to storage. I wish I would've noticed this before while I first renting this place. I hope I save somebody the heartache, stress and the money that I've had to deal with!!

I was notified that I won my storage auction at their location. After orchestrating helpers, paying…read moredown payment as well as storage auction website fees. After arriving at the facility, I was told that the auction was canceled. Not the best job on notifying me prior to setting up removal of possessions. I did get reimbursed the money but the energy wasted I will not get back.

I am out of Bonney Lake location and I will not sugar coat any rating this is by far an amazing…read moreplace to get a stage unit from Magda went above and beyond to help me and she tool her time made sure everything was done and I couldn't be more pleased Thank you for your help

I just paid my bill for the last month that I will be utilizing this facility. I was not notified…read moreand had my rent increase doubled! No communication no FYI no 60 or 90 days update. Automatic rent increase. I was informed that just because my size is in high demand locally they can do that. For a place that none of the doors work with your code and you have to walk all the way around to gain access seems a bit off reach. My unit is a smaller to I can easily downsize but this is notification for future tenants to get assigned lease where increases cannot be done! I forget of mentioned I had only had the unit for 2 months before the doubled the rent!!!! Bait and switch is what they did!!! I am half tempted to contact the state to find out if this is illegal! This is just a warning for all who consider this place is a good place or a good deal!!!! Shady company!!! I cannot unfortunately respond to the response from the owner. I will it be contacting them for any reason other. It's the principle of the behavior that I do not support and will not a support any business with these behaviors!!!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Ila and the other staff were awesome. I really appreciate their caring and professional attitudes…read more Hood pricing for todays storage. Other storage places charge an arm and a leg. Much appreciated

Great customer service. Roberta is amazing and always makes you feel taken care of. The storage…read moreunits are safe, clean, and fair priced. Its a great place!

I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

Great friendly staff! Fantastic location and great value. And they offer a free use of their box…read moretruck with new rentals! Water refill station and bathrooms available during access hours!

Don't be fooled by the nice appearance and supposed security measures here because there are at…read moreleast 2 homeless people living out of this storage facility. I usually make it to the storage facility where I have multiple units late in the evening, sometimes right before closing. I have had multiple experiences with finding people in the undercover area loitering around and taking a smoke break without any other cars besides my own on the property. One night a man got out of the back of his truck bed camper and walked across the way to have a smoke as I pulled in. He wasn't headed to a unit and looked like he had settled in for the night. This was just a few minutes before the gates closed was set to lock for the night. When I brought this to the attention of the manager he seemed unconcerned and told me that there was no night watchman and as long as they had a unit and entered before the gates closed at 10pm they could stay as long as they like. Basically the response was nothing to see here. Tonight I once again entered the building after 9 pm only to find that 2 people were talking/arguing around the corner even though no other cars were anywhere to be found. This was the area of my own storage locker and where I had seen a man before. Feeling extremely unsafe and knowing there was no security on site or even monitoring the cameras, I left the building without putting my things in storage. While I understand that this might be a place that someone could afford and may choose to use as there home base, it can make it extremely unsafe for others who are actually using the storage facilities and units as was intended. I have had storage units in the past at other facilities in the area and NEVER experienced anything like this. I do not recommend this place!

I highly recommend this place. The staff is friendly and professional, and the facility is both…read moresafe and spotless.

From the owner: If you're searching for storage in the Sumner area, you've now got a place to store your belongings…read morethat you can feel comfortable about. Our facility includes: * Indoor, heated storage units * Ground level, drive-up storage units * Covered loading and unloading area to keep you dry * Dollies and moving carts free for your use * Large freight elevators to accommodate all your things * Comprehensive video surveillance to give you peace of mind * And so much more!

Super friendly and helpful Christin was awesome at helping my daughter and I find the right unit…read more We will always use you guys when we can. The property and units are very nice! Thanks

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.