Cray Networks completely fixed my laptop and the customer service was above and beyond.

Took in a fully functional, and working laptop for a simple battery replacement last week. Laptop was returned to me in non-working order. When I came in to pick it up, both owners, Ryan and Kim were defensive, rude, and hostile, stating there was no power going to the motherboard, and offering to further charge me for diagnostic services. If you're a small business considering these guys for network design, install, or monitoring services...  Beware. If they're this nasty and dishonest on the small side of things, think about how that could adversely affect your one-time spend, on an invoice with more zeros than mine. read more

What an awesome experience with Cray Networks! From the moment I picked up the phone and called Cray, and Angie Rollman answered , I knew I had made a great choice and I and my computer would be in good hands! Angie patiently responded to all my questions. After we discussed my needs, she was able to give me an estimated cost and explained the way they charge for their computer network services. I really appreciated the fact that although they have an hourly rate, they charge in 15 minute increments based on the actual physical work done. Angie assured me that the services I was requesting generally took a short amount of time. However, if the charges were going to be more than $150 she would call me before proceeding. Although they don't keep a lot of stock items that customers can purchase, Angie checked and they had the perfect 16GB Flash drive. I had wanted all the pictures to be available on one Flash drive and it had enough space to do that. This saved me a trip to another store. I was also very impressed that they would consider doing such a small job as I know much of their customer base is businesses. So here's my situation: We have a Dell Laptop that we no longer use. It's heavy, and needs a battery- but still works well with the power cord. I had tried but was unsuccessful in getting the pictures out of the laptop on my own. I also wanted to have the laptop wiped professionally. The plan is to give the laptop to a young man in 9th grade, as the school felt it would be helpful for him to have a computer to assist with his homework etc. I didn't want him to have to cull through everything we had on the computer. I wanted him to feel from the time that he opens the laptop that he can personalize it. Cray Networks also updated Windows, which took about 6 hours. Angie had said they don't charge to monitor a system once they set it to do something on its own, like updates, so no matter how long a download or upload takes there is NO additional charge (unless the technician has to go back in and put hands on it for another issue). Cray used to be located in Austin and the privately owned business did quite well there. Based on the great customer service it wouldn't surprise me if the majority of their business came over to their new location. The owner lived in Leander, so decided to relocate to his home town. The shop is centrally located and right off Bagdad Road. From Crystal Falls head South on Bagdad. As you approach the business, you will see a very steep driveway, then a little brick wall in front of the shop which sits on a corner lot, so you proceed on to Castlewood Court, (the street just past the shop), turn right, and to your immediate right you will see parking behind the business. (since I am directionally challenged, I tapped into Angie for help finding my way) I received the great customer service that she renders! And guess what??? The exceptional customer service is pervasive...When I picked up the laptop, Angie didn't happen to be available so a gentleman (sorry I did not get his name) assisted me. He retrieved the laptop along with the Flash-drive and power cord. He reviewed the bill with me and it was as expected. $75 + 16GB Flash-drive. I would highly recommend Cray Network. They accept projects big and small, do a great job at a fair price and have a awesome team who pride themselves on quality customer service! read more

My husband is very pleased with Cray Networks. We will be working with them in the future. We recommend anyone that needs computer repairs do not hesitate to use Cray. read more

I have used Cray Networks for the past 2 years and they have always gone beyond my expectations. I have used other IT companies over the years and they are THE most reliable and reasonable company I have used. This is important especially for my business network and office computers. Ryan and the team there rock! read more

I bought my laptop to Cray for a fix on a messed up hinge. They were able to take care of it quickly (much quicker than actually calling Toshiba) and easily. They were very professional, courteous, and all around fun to work with. Thanks! read more

My laptop was locked down with viruses. I contacted Cray Networks. They were professional and responded to my issues quickly. They were kind to give recommendations for anti-virus. I appreciate the personal attention. Nice friendly people and great value for the service they did. I'll definately go back again. Leslie H, Georgetown read more

Hi everyone, I just want to take the time to recognize Cray Networks. I was having a lot of internet issues after we had someone out to our new house to get us set up with home internet service. After just a couple of weeks we ran into a slew of problems. I checked Yelp and chose Cray based on their past reviews. When I called up and spoke to Ryan he offered to come to our place that day! He diagnosed the problem within minutes. Although we didn't have the router passwords (the first IT guy didn't give then to me). It didn't stop Ryan, he was able to fix the problems within a couple of days and we've been running smoothly ever since. Although I thought his price was s little steep at first, he agreed to give me a discount when I brought it to his attention. So that just adds to how good they are. read more

Seem like nice folks and i have no reason to doubt their competence. In my case i got the distinct impression that they didn't want to invest the 2-3 hours to fix my system even though they said they would charge $150 per hour. That's probably a scare away price. Made a very half hearted effort to update me and only got updated after i called and then charged me non refundable $47 only to tell me that a 6 month old system was better off (cheaper) to be replaced with a new one. Look elsewhere first. I'm going to...and i seldom write negative reviews. read more

All I have to say is, Cray Networks is the best!!!! They have quick response time and have always been able to fix our computer issues within minutes. As the previous Yelp'er said, "They are life-savers!", I couldn't agree with her more. Thank you Cray Networks!!! read more

Ryan and Fernando at Cray Networks are life-savers! We had network and software issues that were unresolved for over 3 years. Within hours, Ryan was able to correct our issues on-site and even speak directly with the software developer to get us up and running in our high volume practice. They both returned our emails and phone calls in a very timely manner. When one networking issue came up later, Ryan and Fernando fixed our problem quickly and at no additional charge! HIGHLY RECOMMEND!!! read more

I thought my dinosaur Mac laptop's life was over but Crays was able to bring it back to life and it didn't cost a fortune! Plus they were very pleasant to work with and were conveniently located for me. I right away felt I could trust them. The BB geek squad pretty much told me it was probably time for a new computer. I highly recommend Crays! read more

Cray Networks has been working with us for more than 8 years and I have to say their level of service and response is awesome! As many of you know an IT budget can get very tricky and hard to manage. Thanks to Ryan expertise and knowledge I can make the right decisions, stay in the current technology edge and at the same time don't jeopardize the bottom line. Highly Recommend! read more

After bouncing around between IT support companies, We have finally found one that gives us the support we need combined with a friendly customer service attitude not normally found in this industry. We've been with Cray Networks for over 6 months now and couldn't be happier. read more

We have been working with Cray Networks for 10+years and are very satisfied with their services. Fernando is fantastic!

Ryan keeps our office running smooth. I know if I need him anytime he is just a call away!

We have used Cray Networks for approximately 8 years, at our current company and our last company. We have been very well served by Ryan and Fernando. They have been very professional and as always, only a call away. They are so quick to respond to our needs and we highly recommend their service to any company. Thank you everyone at Cray for always "saving the day"!!! read more