don't patronize this business, stay away!!!! the lady…read morebehind the counter can't speak good english for one!!! they act like it's my problem they can't speak very good english!!! you are sadley mistaken you have to get a better understanding of the english language, take a english class!!!! your work is not that good anyway. i think a blind person could do a better job, frankley. i live in nora, and refused to be traeted this way. i'm notifying the bbb and the chamber of commerce for nora. businesses like yours don't belong in nora. i'm also posting this on every social media platform i can. everyone needs to know.

Do not patronize this sleazy shop. They took my cardigan to which I had pined embellishments…read morearound the buttonholes (testing to see that they still opened/closed) and asked her to sew it in place. I came back a week later, fifteen minutes before the requested time and it was not done. I returned and they needed additional time, seemingly quickly sewing the whole front in place so that the buttons were unusable. When I complained she first stated that my request was impossible (but never called to discuss this,) then changed her story to say that this over -the-head sweater mode (which now made the sweater completely unusable with a dress,) was what I had initially requested. At home I did the work myself, so obviously her "expertise" was a sham. Now calling the Better Business Bureau to obtain my money back.

I really wanted to have a great experience here, but unfortunately, my wedding dress alterations…read morewere filled with miscommunication, mistakes, and ultimately disappointment. At my initial appointment, I discussed several fairly straightforward alterations: taking in the dress, adding sleeves, closing the slit a bit, and adding a bustle. I was quoted for those services. At no point was I asked to put on heels to determine the hem, so I was surprised when I received a call days later with a new quote including hemming--something we hadn't discussed and couldn't have accurately determined without heels. At my second appointment (wearing heels), we agreed the length was perfect and no hem was needed. We finalized the price without the hem. The seamstress was unable to pin through the material to properly assess how much the dress needed to be taken in, but I trusted her judgment and was told we'd evaluate it again at the next visit. When I came back, a different seamstress informed me that the dress had already been hemmed--despite the prior agreement--and I'd be charged for it. I was told the hemming had already been done before my second fitting. To resolve it, she asked if I'd pay to finish hemming the remaining layers and I reluctantly agreed. She also had to take the dress in more--again, something that should've been handled earlier. At my final appointment, we added the bustle. I asked if the dress would be steamed and was told that it wouldn't be, as we hadn't agreed on that earlier and that the dress had come in "dirty" (it hadn't--it was brand new from the boutique). I was offered a discounted price for steaming and accepted it. When I arrived to pick up my dress, they had trouble locating it--it took about 10 minutes. Once I got it home, it was clear the dress had not been steamed. The sleeves that were added were poorly sewn and I had to reinforce them myself. A clasp that was supposedly fixed fell off just days before the wedding. I had to take the dress elsewhere to fix the clasp and have it professionally steamed. I did reach out to the owner about these issues, and to her credit, she reimbursed me most of what I paid via check (since their payment system was down). But even after all of that, on my actual wedding day, the bustle broke less than two hours into the reception, and I had to change. The dress also never fit properly despite asking at every appointment to take it in more. It was visibly too big and I spent my wedding day pulling it up constantly. I would not recommend Donna's Alterations for wedding dress alterations. My dress didn't require anything overly complex, but the experience was inconsistent, the quality was disappointing, and the lack of attention to detail created unnecessary stress during what should have been a joyful time. (All photos are work from Donna's Alterations before having it all fixed) I wish I had taken more photos

If you're having a bad day, just know that your day could be so much worse if you take your clothes…read moreto Donna's alterations. Updates on my experience: It's Wednesday, my dress still isn't ready. But no worries, communication has improved except my name isn't Jamie and my dress isn't a size large. This place deserves 0 stars, I did buy a new dress and if they charge me for alterations on a dress that wasn't ready for 3 weeks I'll cut my loses and leave it there. What a shame. Do better @Donna's Alterations. p.s. Sorry you're going through the same thing Jamie Edit to Wed. afternoon: I was able to pick up my dress today... and... I was feeling better when I went to pickup the dress because the original worker was there and the guy cashing me out was much nicer. That being said, the only difference between my dress two weeks ago now and today is that there is fabric sewed on crooked. There is no sweetheart alteration to the neckline, it's the exact same. I payed $139 for them to sew on lace. To the original neckline. That's right, quite literally would have saved time and money if I left the dress there. SO THANKFUL I HAVE A BACKUP DRESS. This place truly deserves 0 stars. What a disappointment. Glad I prepared for the worst outcome because that's exactly what I got.

I have been trusting Alex's Tailor Shop with my alterations for years and have never been…read moredisappointed. They are efficient and accurate. I will continue to give this establishment my business.

I hope people see this review before they think about going here. I'd give them 0 stars if I could…read more They ruined my wedding suit. Not only on the alterations but also stains and marks all over. Horrible across the board on everything. Terrible customer service. The owner doesn't care about you at all. Extremely disrespectful. The owner told me "here take this suit I never want to see it again!" After I asked them to fix it. Good luck if you expect them to get it right. My suit looked better off the rack at the store before I took it in.

Professional, we're always happy with their services. The parking lots are small, be careful when…read moreyou get in and out.

GO ANYWHERE ELSE !! Ruined the most important dress of my life. MY WEDDING DRESS was NOT ready and…read morethey seemed to have lost it because it was not done on the day she told me to return. Along with being a complete utterly dysfunctional business, they ruined the hem on my dress making it ASYMMETRICAL!!! Then blaming the dress instead of owning her mistake.

I came in to alter my 2 wedding dresses (1 for courthouse, 1 for destination) and it was the BEST…read moredecision. The seamstress I worked with was fantastic. She knew exactly what I needed and how the dress should fit my body. With my wedding dresses, there's not a lot of room for error and I needed someone I could fully trust. There's also a 2- month turn around, which I think is very reasonable. And the cost was great. Still expensive, as expected, but below my expected budget. All in all, I'm a happy bride to be :)

They absolutely rescued me after another alterations shop completely ruined my dress. I was so…read morestressed, but they worked their magic and made it fit beautifully. They were kind, professional, and truly saved the day. I can't thank them enough and would highly recommend them!

STOP! IF YOU ARE GOING TO THIS SHOP FOR WEDDING ALTERATIONS…read more This was an amazing alteration shop until it was sold this spring. basically alterations like a simple hem is fine. But we took a suit and two wedding party dresses in to be altered and they completely jacked them up. Clear that they had no idea what they were doing after having for three weeks not meeting deadlines and altered completely wrong. We finally happened to show up when Lela the wedding dress seamstress was there. She allowed us to stay in ship for an hour after close altering and trying on multiple times to do her best to make it right. She too said who ever worked on the dress had no idea what they were doing. This was devastating preparing for a wedding! Thank you to Lela for rescuing us. But we will not be back!

My dress was promised to be ready on Thursday because I had to leave to go out of town for my…read moreevent. It was not ready and they promised it at 10 AM on Friday morning. It was not ready at 10 AM/ was ready at 2 PM. I had to delay my trip. It was stressful. The excuse was "well we have a lot of Alterations." In addition to that, the hem of the dress was uneven. I was overcharged for poor service and quality. No one apologized

I always receive great service, communication and the staff is so pleasant to work with. I have…read morebeen using Marta since 2018. I needed a dress altered for an event and the staff went out their way to make sure I had what I needed.

Have used Marta's many times over the past several years and their word has always been…read moreprofessionally and on time. Highly recommend!

I brought my wedding dress here after being turned away from David's bridal telling me they…read morecouldn't alter my dress to fit me. Esther assured me it was no problem and she would take care of me...WELL SHE DID!!!!! My dress was done in a month, altered to fit me perfectly and bustled! I cannot recommend them enough I am so grateful for the work they did on my wedding dress

I got a pair of jeans a couple of years ago and then proceeded to lose 80ish pounds up until now. I…read morewent back to target hoping to find the same pair of jeans because they're super cute, but unfortunately seasons passed and they aren't sold anymore. I took my massive jeans to Kim's alterations as a last ditch "maybe they can fix these" before I gave up and donated them. When I tell you these jeans fit like a glove. Kim's alterations perfectly fit them for me. I can't even tell the jeans were altered. They fit me better than they did when I first purchased them. I also took a swimsuit to get altered and it also fits beautifully now. I'm a very happy camper at the moment. I will be coming here for every alteration / clothing repair for as long as I live in the area. Can't recommend them enough.