It pains me to give a business three stars or less.
Here is why I honestly don't feel more than 3 is warranted. If you want to skip reading the whole spiel, and just want to know if I'd recommend these guys, no, I wouldn't.
A very nice gentleman came out on October 4th for my estimate to replace a single French style patio door with a sliding patio door. I agreed to the work and signed a contract on that day. It was mentioned to this gentleman at the time that one of my priorities was getting the door installed prior to the holiday season. I really didn't want to be involved with a door install in that hectic window (no pun intended) between Thanksgiving and Christmas.
I was told that it would be 6 weeks until the work was completed, and that getting in ahead of the holidays was not a problem. This meant the week prior to Thanksgiving. Excellent.
I never received any updates or proactive communication from NuSash. Finally, the week after Thanksgiving, I figured I had better reach out since apparently no updates were going to be initiated from the vendor. Email sent.
I got a reply to my email that someone would be reaching out to me by phone.
Indeed, I did get a voice mail from a lady at NuSash a day or two later.
The lady who called me indicated that they were in the middle of a large job putting windows/doors into an apartment complex. Due to this, my install would be put off a few weeks. It would be mid December, if we were lucky, depending on how long the apartment complex job ended up taking.
I called the lady back at the number provided. The first time I called, I was hung up on. I checked that I had dialed the correct number, and yes, it was correct. I dialed it again, and the phone was answered with "hello". Not "hello, Creative Coverings" or anything like that. Just hello. At first I thought I called a residence. Anyway, I explained who I was and the lady became a bit less short with me. She mentioned that they were still really busy with their apartment complex project, but might be able to squeak me in the 15th or 16th of December, the week before Christmas. the tone on the phone came across as if this was a big favor on their part to me, getting me in when they had such an important job going on.
From my point of view, having contracted for an install 6 weeks from October 4th, it did not feel like I was really being given special priority to be squeezed into the schedule the week before Christmas.
I definitely got the vibe that my small job was deemed a low priority given that a more lucrative job had popped up in the meanwhile since I had ordered my door. Actually, I was straight up told that point blank by the lady on the phone at NuSash.
In the end, my door was installed 10 weeks and one day after I contracted and was told 6 weeks. Now, being the lenient sort, let's assume I just write off the week of Thanksgiving as a holiday (even though I and everyone else I know worked most of the week). I'll give them a mulligan on that week. That still leaves it at over 9 weeks when I was told 6 weeks. That's a 50% increase over the promised time frame even including a freebie week for the holiday.
My last beef. There was a significant black scuff mark I noticed on the inner white vinyl of the door after the installers left. I managed to get it 95% off using some Dawn on a rag first, and when that didn't work, a magic eraser. It's still slightly noticeable, but not the end of the world.
I compare my experience with Creative Covering's NuSash with another job I recently had done at my home, the installation of two garage doors:
In the case of the garage doors, the company in question communicated constantly with me, arrived on time and as promised, and generally was much more professional to work with than the folks who handled my sliding patio door project. When my garage door installer left, he shook my hand, thanked me for my business, and told me to call him if I had any concerns whatsoever with the doors. The NuSash installers were not rude, but they packed up and left without so much as a thank you.
The bottom line: Would I hire these guys again or recommend them to a friend? No, I don't think so. This door install was a test run for who I wanted to hire to replace all the windows in my home next year. I'll be looking elsewhere. read more