This company came highly recommended and I can see why. Chad Harris came to assess my needs and give me an estimate shortly after I contacted the company. Pros and cons of various products were discussed and an order created. At exactly the time I was told to anticipate installation, a team of installers was at my house. Four new windows were set within an hour by polite, professional installers. Clean up was perfect, inside and out. I was thrilled. This is the company to contact if you need new windows. Cost is reasonable and service is superb. read more

Not only are our new windows gorgeous and energy efficient, we are most impressed by the way Chad handled it when we expressed a concern. He really listened and then acted with professionalism and integrity to quickly resolve the issue, going above and beyond. REALLY GREAT customer service! read more

It pains me to give a business three stars or less. Here is why I honestly don't feel more than 3 is warranted. If you want to skip reading the whole spiel, and just want to know if I'd recommend these guys, no, I wouldn't. A very nice gentleman came out on October 4th for my estimate to replace a single French style patio door with a sliding patio door. I agreed to the work and signed a contract on that day. It was mentioned to this gentleman at the time that one of my priorities was getting the door installed prior to the holiday season. I really didn't want to be involved with a door install in that hectic window (no pun intended) between Thanksgiving and Christmas. I was told that it would be 6 weeks until the work was completed, and that getting in ahead of the holidays was not a problem. This meant the week prior to Thanksgiving. Excellent. I never received any updates or proactive communication from NuSash. Finally, the week after Thanksgiving, I figured I had better reach out since apparently no updates were going to be initiated from the vendor. Email sent. I got a reply to my email that someone would be reaching out to me by phone. Indeed, I did get a voice mail from a lady at NuSash a day or two later. The lady who called me indicated that they were in the middle of a large job putting windows/doors into an apartment complex. Due to this, my install would be put off a few weeks. It would be mid December, if we were lucky, depending on how long the apartment complex job ended up taking. I called the lady back at the number provided. The first time I called, I was hung up on. I checked that I had dialed the correct number, and yes, it was correct. I dialed it again, and the phone was answered with "hello". Not "hello, Creative Coverings" or anything like that. Just hello. At first I thought I called a residence. Anyway, I explained who I was and the lady became a bit less short with me. She mentioned that they were still really busy with their apartment complex project, but might be able to squeak me in the 15th or 16th of December, the week before Christmas. the tone on the phone came across as if this was a big favor on their part to me, getting me in when they had such an important job going on. From my point of view, having contracted for an install 6 weeks from October 4th, it did not feel like I was really being given special priority to be squeezed into the schedule the week before Christmas. I definitely got the vibe that my small job was deemed a low priority given that a more lucrative job had popped up in the meanwhile since I had ordered my door. Actually, I was straight up told that point blank by the lady on the phone at NuSash. In the end, my door was installed 10 weeks and one day after I contracted and was told 6 weeks. Now, being the lenient sort, let's assume I just write off the week of Thanksgiving as a holiday (even though I and everyone else I know worked most of the week). I'll give them a mulligan on that week. That still leaves it at over 9 weeks when I was told 6 weeks. That's a 50% increase over the promised time frame even including a freebie week for the holiday. My last beef. There was a significant black scuff mark I noticed on the inner white vinyl of the door after the installers left. I managed to get it 95% off using some Dawn on a rag first, and when that didn't work, a magic eraser. It's still slightly noticeable, but not the end of the world. I compare my experience with Creative Covering's NuSash with another job I recently had done at my home, the installation of two garage doors: In the case of the garage doors, the company in question communicated constantly with me, arrived on time and as promised, and generally was much more professional to work with than the folks who handled my sliding patio door project. When my garage door installer left, he shook my hand, thanked me for my business, and told me to call him if I had any concerns whatsoever with the doors. The NuSash installers were not rude, but they packed up and left without so much as a thank you. The bottom line: Would I hire these guys again or recommend them to a friend? No, I don't think so. This door install was a test run for who I wanted to hire to replace all the windows in my home next year. I'll be looking elsewhere. read more

I would highly recommend NuSash to anyone! We were referred by a family member when we were looking to replace our windows. We sent an email to Chad and within hours we had scheduled him to come out for a free estimate. Chad was so friendly and made me feel comfortable and confident in our decision to go with his company. He is incredibly knowledgable and passionate about his position. Setting up a time and date for installation was easy. Chad's staff arrived on time and ready to work. There were very friendly and gave us the run down on what the next two days would look like and gave us updates throughout their day. The windows are high quality and easy to operate. The cost of the windows and installation were a great price. The staff did a wonderful job and were very professional. They paid high attention to detail. Highly recommend! read more

We basically knew this was the company we wanted to replace our very old aluminum windows from the moment Chad walked into our home to give us a quote. He was polite, efficient, and most importantly NOT pushy. He did not down talk other companies, he simply did what he came to do, all the while with a smile on his face. Then we saw the quote and were shocked at how much less it was then we thought it would be. We were sold. Regardless of this pleasant experience, we went ahead and had two more quotes given to us. The companies were pushy and both tried to get us to sign a contract with them that day. They bad mouthed their competitors. They sent us mail trying to get us to sign with them for weeks. But what was most shocking was that their quotes were at least $1,000 more than NuSash for the same product and service. We choose NuSash without looking back. The day finally came for our windows to be installed. There were two men working on our house and we were told it would take two full days to complete (we have a total of 10 large windows). The men arrived on time, were curtious, and got right to work. They worked hard and did a great job. Because rain was in the forcast for the following day, once 5:30 rolled around, the men gave us the option of having them try to come back the next day to finish up or continuing to work that evening until the job was completed. We were thrilled that they were willing to do that for us and that our windows would all be installed before bedtime!! We ordered them some pizzas for dinner and they finished up the job that day. Not counting the lunch break they took, these two men worked on our home from 9:30am to 9:30pm; and the windows looked wonderful!! We were esactic, and three weeks later are still 100% satisfied with them!! The icing on the cake was when we woke up the next morning and went outside to see our new windows from the street. Not a single piece of trash had been left behind. No glass, no wood or siding pieces, no empty bottles of caulk. It was as though no one had ever been there; like the windows had simply replaced themselves!! This company not only has excellent products and services, but they have exceptionall professionalism and outstanding business practices. If you are looking to have work done on your home, may it be new windows or new siding, do yourself a favor and call NuSash. Then if you feel like it, waste your time and call some other companies too. One way or the other you will likely find yourself signing a contract with NuSash, and I can tell you from experience, you won't be sorry!! read more

I use them pretty exclusively in my remodeling business and refer them to others all the time. I don't think you'll beat them in customer service, product or installation. I like Simonton windows better than most others but they carry other very good brand alternatives with different options. You won't be disappointed!!! read more

I am very happy with the product and workmanship but Chad is the foot in the door for this company. He was great to work with from beginning to end. I would recommend NuSash, actually I did recommend them to my son. I think the price was a little high but I am not sorry I went with them. read more