The worst-- spent close to 100k on renovations with this company many issues with their work over the past few years they locked over the stove microwave in with the molding around the side cabinets so it can't be removed for repair or replacement unless the molding is removed and then replaced after its fixed. they refuse to come back to do that work so we can have a working microwave. the owner ignores emails and doesn't return phone calls. also , they failed to finish the bottoms of the cabinets and wont come back to that either. i would not recommend this group for anything. very dishonorable . read more

They did a great job on a full kitchen renovation. The process was great and they finished as scheduled.

We used Creative for an addition on our bi-level. Master bath/bedroom/ additional garage. Soup to nuts it was a great experience. Glen's staff was professional, personable and reliable. We found Glen to be very helpful in making decisions with the blueprints and other odds and ends to make our choices not only beautiful, but useful as well. Our addition went as planned with no hiccups. In total, it took about 4 months to complete. In the end, we are 100% happy with our decision and look forward to using them again for part 2 of our renovations. read more

I would not recommend this contractor due to the fact they have very poor communication. When you do get an answer, the CEO will give you ever excuse in the book to sell you for you to go away, they will not correct the problem. They will butter you up until they get your final payment then disappear like a ghost when you still have ongoing problems. This contractor is profits over people. read more

When we purchased a house in October 2017, we didn't realize how much work and time would go into renovating it. And that we would need to do it all over again. We picked Creative Design based on their reviews and work they'd done and we really couldn't make a better decision. Not only they helped us put our ideas into a cohesive creative vision but also provided a lot of inspiration on their own. We were able to move in to our new house in just a few months after we started the renovation project. They redid our entire first and second floor. Oftentimes, we felt like we were on an episode of Property Brothers as they found so many problems with the house that needed fixing, so we could live comfortably and safely afterwards. They did a great job. The house turned out better and more comfortable than what we hoped for. It was a dream come true. And then, less than two months after we moved in, two trees fell on the house and split it in two destroying everything. What trees couldn't ruin, a week of rainfall, which followed, finished. We were heartbroken but Creative Design stepped up and offered us their help rebuilding the house and making it even better than before. These guys weren't joking when they said that. They started demolishing it as soon as the rain had stopped, and they had removed the fallen trees. Soon there was nothing left but the floors of the first floor and the chimney. A gut-wrenching view to look at if you're a home owner. They started rebuilding without even waiting for our insurance to approve their quote. They invested their own time and money to help us move back in as soon as possible. And the insurance really did not make it any easier. They did anything and everything to avoid paying for their work. It was a constant battle which Creative's owner, Glen helped us fight. We finally got everything approved and the house is completed. They rebuilt everything as it was before but much better - redid entire electrical, plumbing, HVAC, basement, deck, floors throughout the house. And all of it with their own money while still waiting for the payment from the insurance. The house is beautiful, and we couldn't be happier and proud to live in it. Everything is exactly how we wanted it. It's comfortable and modern yet without feeling like no one could possibly live in it. We love our house and consider ourselves very lucky that Creative Design was our builder. read more

They did a very good job on renovation in my home but they do not stand by their "5 year warranty!" I have emailed and called for over a month now to come back and fix a few things . Very quick to go by contract when you add something but ignore it when they need to come back . read more

These guys are total scammers. They make you pay for estimates when every other contractor does it for free on a job. Total scammers, do not use them. read more

Glen from Creative Design is a crook, and you should NOT consider using his services for any large project. Here is our story.. My husband and I were shopping around different contractors for two projects - a master bath complete renovation and coiffered cathedral ceilings in our living room. We knew both would be large and expensive renovations so we needed to find someone right. We wanted to remove a step and wall in our master bathroom which required architectural drawings. All of the other 5+ contractors we met with told us to find our own architect and then contact them when we had the drawings complete. We had trouble finding architects and many wanted over $2,000 for the drawing. Then we met Glen. Glen told us that he could supply the drawings for $1,000 and if we decided to use him for our project, that $1,000 would be credited to our project. Sounded great! He also sounded like Two weeks pass and we heard nothing from Glen. My husband called the office and asked - what is the next step? Glen said that the next step is the "design phase" and we should be so excited! We were... and we were still waiting. Almost a week later (three weeks total) Glen arrives at our house with our drawing (which cost $1,000). He talked about how we were going to have some "choices" in the design. Then he showed us the drawing. The drawing had no measurements, was not done to scale, and showed a layout which was not the one we discussed. It was something I could have done myself. Our "choices" were where we wanted the bathtub placed in the room, which we already decided prior. There was no possible way the drawings could have been submitted to the town, so therefore we still had to find our own architect. Glen left and said the next phase would be working around our budget. He left and we did not hear from him for another week. My husband emailed the office and asked when we were getting our estimate, "Soon" the email said. We received the estimate and it was a very large number. We knew it would be large, but before spending this amount of money my husband and I wanted to make sure we were making the right choice. The large estimate had absolutely no break down of costs of anything - so my husband emailed Glen and asked if he could tell us how much the BATHROOM project would cost and how much the CEILING project would cost. That's all we needed to know. Seems fair, right? Glen wrote us back and answered that he would let us know. Then we waited. One week, two weeks... another email... no response. NOTHING. It has now been four months later and absolutely no response. He has completely ignored us. At this point my husband and I feel like we were robbed of $1,000 and we want it back. My husband has physically gone to the office twice and each time was told Glen was away at a conference. The girls in the office say they'll relay the message but we are STILL waiting. What a waste of time and money. He completely ruined our timeline and provided nothing. I repeat... DO NOT CONTACT GLEN. read more

Our friends used Creative Design and told us they were expensive but they did a good job. Glen is a smooth talker but we found out quickly how expensive they were but we hoped that the work would be worth it and free of problems. We soon found out they nickel and dime us over things that we thought should be included but were not. We thought that despite this they would stand by their work. They did not! Unfortunately once they were paid we could not get them back even though they were supposed to stand by their work for 5 years. WE WOULD NOT USE THEM AGAIN!!!! read more

Awful!! Don't ever even consider using this company. They remodeled my bathroom and master bedroom about 6 years ago. The shower is now falling apart, cracking around the perimeter, and the tiles are sinking in. The bench and step into the shower is cracking in half. I had it looked at by different contractors and all have said the entire shower now needs to be replaced. The addition to the bedroom is now leaking. The floating wood floor that was installed is now separating. They actually devalued my home by their poor and faulty construction. If I could give them a negative star rating I would. read more

I have used Creative twice, first in 2014 for an open space great room concept, new hardwood flooring, and a gut master bath renovation for a fixer upper Dutch colonial. The second for a heated multifunctional garage gym concept. Their skill is without question first rate and they always give expert advice reconciling what you want vs what you need always seen through the lense of maximizing home value and functionality. Of course they can satisfy whatever design wish you want but I rely on them for their decades of home buildings expertise and superior craftsmanship. read more