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    Creative Events Charlotte

    5.0 (1 review)

    Services - Creative Events Charlotte

    Wedding planning

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    7 months ago

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    Courtyard Charlotte Matthews

    Courtyard Charlotte Matthews

    (42 reviews)

    $$

    Check in easy peezy. I came to visit my brothers and sisters after Christmas. Unfortunately, there…read morewas no continental breakfast and no perks likes coffee and tea. This was my first time at the Marriott. My brother is a rewards member and booked it for us since his house was over crowded. One caveat to the courtyard hotel was easy access to and from the room that was right outside the handicap patking where the car sat. I went up front to see if they had a shower chair. No dice. There is a fitness center and a patio just outside the room. Marriots are not my first choice or last choice but the sleep was comfy, the matress was firm, the shower was hot. The staff was average not welcoming for a Sunday Morning.

    Very disappointed with my experience at Courtyard by Marriott Charlotte Matthews and how management…read morehandled this situation. I was contacted after checkout and told I needed to take care of an alleged remaining balance by 3 PM. At no point during that conversation was I warned that I would be placed on a Do Not Rent list or permanently banned from the property. When I questioned whether the balance may have been related to the incidental hold already placed on my card at the beginning of my stay, I was told I supposedly was NOT charged an incidental fee because I was a repeat customer. That explanation makes absolutely no sense considering I DID pay a $100 hold upfront at check-in, and I still have not received those funds back. So now I'm left in a situation where: * I paid a $100 hold at the start of the stay * I was later told I owed an additional balance * I still have not received the original held funds back * And I was placed on a DNR list without any warning beforehand This entire situation feels poorly communicated and badly managed. I fully understand paying legitimate charges, but guests deserve transparency and accurate accounting -- especially from a Marriott property. Instead of working through the confusion professionally, management escalated the situation immediately while I'm still trying to understand where my original hold money even went. Very disappointing experience and not the level of professionalism I expect from the Marriott/Bonvoy brand.

    Creative Events Charlotte - wedding_planning - Updated May 2026

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