I'm so glad others had such a good experience. My experience was abysmal. Right when we walked…read moreI. the door the gentleman at the counter wanted nothing do with us. The young lady had to defer to the gentleman for everything. Overall their customer service was horrible. I give zero stars.

I had a really good experience with this fireplace store. Back in May I went in to look at getting…read morea new gas log set, a remote start kit and a new fireplace surround. Alec locked me around the store and showed me everything and gave me all of my options. He said they would be getting new gas logs in if I wanted to wait and look at them, which I did. He called the day the logs came in and by end of day I was over there looking at them made my selection, and paid my deposit. The fireplace surround is custom-made steel which means I had to wait to get it but not that long. Not long after I made my choice someone came out to do a very thorough measurement to ensure everything was made to order. This past Friday I got a call to say the fireplace was in and ready for installation. Three days later, today Monday, it was installed. It looks beautiful. The installer did a really good job. From start to finish everything went smoothly. I'm ready for fall in winter with a beautiful new update to my fireplace.

Corey repaired our very old and discontinued gas fireplace after another company came out and said…read morethey could not. Nancy did the homework to identify an alternative pilot assembly replacement for the discontinued one. Corey (clearly an experienced and skilled technician) came out to do the repair, worked around some problem issues, communicated well, and fixed it--all for a fair price. He was meticulous about cleanup leaving the fireplace and immediate surroundings cleaner than before. While their service backlog was a month, the knowledgeable, efficient service was well worth the wait.

Corey was very professional, knowlegable, and stayed on task until the problem was solved. It was…read morenot an easy one! Would reccomend!

We had an older fireplace gas log system, with problems well beyond me, a semi-talented DIY guy…read more Mr. Foster stayed with it until he figured out what was wrong and what had caused the problem ( improper initial hook up). My thanks to Keith, whom we highly recommend

Keith arrived at my home and did his thing! They are very professional from start to finish. Our…read morefireplace was completely broken and down for a few weeks due to my granddaughter gaining access to the wires below that she shouldn't had. But nonetheless Keith came in, figured out the problem along with fixing other problems with the fireplace we didn't even know existed. Please do yourself a favor and book with American Gas Works you will not be disappointed! Thanks again

The installed my home sprinklers system in 06-22-1990 It's been working since 2025 When DTE dug…read moreup 1/2 of my driveway looking for a gas line and found nothing. A treasure hunt but no gold to be found. So they tore up the left side of the driveway and bingo the found the line. They also replacement an electrical tubing W/ wires to get the street lamp to work. But still no lights. So they dug another hole on the right side of my driveway. And bingo they finally hit gold. So What they did to fix the three sprinklers lines. All failed due to poor workmanship. With the help from Aqua Mist I have the parts to do the job the right way. No bubbling water coming up from the ground because of the lack of skills. I will do the job the right way and they won't leak. Great staff very friendly Thank you, Florian Nowicki, Riverview, MI

I have had my fireplace for over 10 years. It still works great, I get the glass cleaned once a…read moreyear and they check it. I have never had one problem with it, and it's one of the best things I put in my house. This house had one of those old-fashioned woodburners which was dangerous and always smelled like ash from creosote falling behind it. I hated it so replaced it with this and I love it.

Amazing deals on vented fireplace log kits. We really like this system. It's simple and really…read morecompliments the space

Very helpful when I was shopping for mantels. Let me know an estimate when it would be in. Then…read morecloser to the date they let me know exactly when it would arrive to their warehouse and ready for pickup

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Initial service 8-4-25, here we are 11-11-25 - 3 months later, 4 service calls later with various…read moretechs, and I still have an inoperable hot tub with 2 gaps at the filter.... but they're still "waiting on a part" from Dreammaker........

he started when he said he would, kept me appraised during the whole process, did a quality job,…read morecleaned up after job was completed. Would certainly use him in the future

Working with Ken was a great experience. His communication was top-notch--from coordinating the…read moreinitial quote through the completion of the job. He took the time to answer our questions promptly and provided my wife and me with options to address our home's chimney repair needs. His work looked great, and he left the worksite clean at the end of the job. I would not hesitate to recommend him.

When we were in the market for a fireplace insert, we went with This is it Shop's House of Fire…read more They were very knowledgeable and steered us to the best choice for our home. They delivered and installed the insert without a hitch and instructed us on how to care and maintain the unit. We can't say enough about this company. They obviously take pride in their products and the services they provide.

If I could leave zero stars, I would. I rarely leave reviews, but this interaction was bad that I…read morefelt compelled to share it. I stopped into the store during my break to ask questions about a fireplace. The girl at the front desk was very kind and did her best to help, but no one was available in person, so she called Darin for assistance. Once Darin found out that I already had a contractor who had run my gas line, his tone immediately changed. He became dismissive, rude, and flat-out disrespectful. Very unpleasant place and lack of professionalism. I'm genuinely surprised this business continues to operate with customer service like this.

Brett was our service guy that just came out and we want to say he was amazing first and foremost…read morehe was very knowledgeable and took the time to educate us on our gas fireplace and answered all the questions we had , next he was very respectful of our home he took his shoes off at the floor , made sure he put his drop cloth down in his work area , used his shop vac made sure everything was cleaned up thoroughly. Prices weren't bad at all for the service and now we are waiting on a price to have blower installed and would prefer Brett to come out and do the work for us .....you need work done give these guys a try they are amazing

This company is very much worth reaching out to if you have a fireplace issue. We live in Monroe,…read moreMI and had an old (out-of-date) gas fireplace insert that stopped working. This place did all the research to be sure the right parts for our unit could be found before visiting our house. When they confirmed they could repair our insert, they came out and were able to fix it by replacing only our Thermopile. They were very respectful to us and our property, quickly fixed our fireplace and left it looking much better than it has looked in a long time.