They did not do anything. They came to tell me what is wrong with the chimney and told me do not…read moreneed cleaning and I never cleaned it in my life. I noticed few companies that do that to get a service call hoping to sell additional services and if not they got a service call fee and did nothing. But the guy who came is very nice and professional.

They were a no show. After waiting all afternoon, the technician did not call or show up for my…read moreappointment.

The company was on time and very professional. Will assessed our problem with the fireplace and…read morewas able to offer a solution. He explained why we were having soot back up into the house as well as how the gas logs should be set up. This was the second company I had out to assess and provide the necessary upkeep and or repair. Will's company was by far more informative and complete with his service. I have him on my calendar for a yearly cleaning and check! Christine

We hired Art of Stone to inspect the fireplace and chimney in our new home. The gas fireplace had…read morenot been used in ~2 years, and we weren't sure the condition. Will and his crew were prompt, clean and courteous. Will showed me where our existing chimney was basically falling apart (yay old homes!), and explained how he could rebuild it using reclaimed brick that would match the original. He was very thorough in tracing the gas lines through the property to ensure there were no leaks anywhere, and getting gas restored to the fireplace. He also showed me where there were cracks on the fireplace refectory panels, and sealed them to prevent damage. His crew even vacuumed the gas logs so we weren't burning off dust when we lit the fire. Very highly recommend. We hope to use them in the spring to rebuild our chimney.

BEWARE! (The only reason that I am giving SMOKESTACK a 1 is…read morethat I am not allowed to give a zero.) Over a year ago they quoted my wife a price to clean out the little pipe/flue that goes from our fake fireplace to the outside: $135 The guy that came to fix it did precious little of value. He took the fireplace logs apart and could not get them back together AND our fireplace didn't work anymore. He said that Zach would come out to put them back together and he charged my wife $250(ish). When my wife asked why so much he said that the difference was for Zach to come back and put the logs together (THAT HE HAD TAKEN APART!) (They really played my wife!) When Zach came over, he seemed in a big hurry, like he had better things to do. He tried to put the logs back together. (Part of it fell off the next day.) He tried to fix the fact that it wouldn't even start after his worker broke it when Zach was done it worked for 3 and a half minutes, just long enough for Zach to get out of our driveway. I called him a day or two later and he acted like it wasn't his concern anymore. I haven't heard from them since. I've never given a negative review before, but I would feel rotten staying silent. while this company rips people off like they do.

I got a estimate from another chimney service. I got a 2nd quote from Smokestack Sweep. Zach came…read moreto my house to look at things. He came back with a quote and it was A LOT cheaper and letting me know that I didn't need to get the other items listed on the original quote from the other company. Zach and his team came in and finished up in 3 hours! Zach showed me the picture before and after. Explained what they did and why. VERY professional, personable and courteous. Didn't get the creeps or feel that they were doing things half a$$ed. These are the types of guys I would trust with my mom - meaning they wouldn't scam her or do anything shady. DEFINITELY go with with team vs the other big company. This is a family run business so the wait is a bit longer (smaller crew) but viewing the quality of work and the honesty makes up for it. I'm seeing the other reviews about pricing ... Go to the larger company (that's well known in this area) and see how much the difference is..... It was HUGE for me. If I could give them more than 5 stars then I would!!!

Corey repaired our very old and discontinued gas fireplace after another company came out and said…read morethey could not. Nancy did the homework to identify an alternative pilot assembly replacement for the discontinued one. Corey (clearly an experienced and skilled technician) came out to do the repair, worked around some problem issues, communicated well, and fixed it--all for a fair price. He was meticulous about cleanup leaving the fireplace and immediate surroundings cleaner than before. While their service backlog was a month, the knowledgeable, efficient service was well worth the wait.

Corey was very professional, knowlegable, and stayed on task until the problem was solved. It was…read morenot an easy one! Would reccomend!

Professional, friendly and quick service! They were able to get us in and the service completed…read morefaster than we imagined.

Moe did an amazing job on the chimney cleaning, crown repair and flue installation. He even fixed…read moresome of the masonry free of charge. Friendly, professional and efficient. The work got done amazingly fast, was of high quality, and he even gave me some tips related to my home that was much appreciated. Zack also did a great job with the initial inspection and quote. He was on time, efficient and friendly as well. I'll definitely use them moving forward for anything related to my chimney.

Joe and his team did a fabulous job with my chimney and porch steps. They went above and beyond…read moreexpectations fixing some of the other mortar issues on my porch and house. They were courteous and enjoyable to work with. The job looks great. I'm glad I had them do my work.

From the owner: Free Estimates! Chimney Sweeps and All Chimney Repairs. All Services Warranty!read more

They were on time, I'll give them that. When I contacted them about their service I was told it…read moreincluded an external roof exhaust inspection, but when they got here they wanted to charge me an additional ~$700 for a "lift" to get up there plus an additional $125 to "seal" some flashing?? Wasn't that a part of the original $308 I was charged??? The topper was when I asked if they had a military discount as my wounded warrior USMC son lives with us. When asked the tech laughingly told me that "after we had to climb on the roof" I couldn't get the well deserved military discount!!! Needless to say I will NEVER USE ALPHA AND OMEGA FOR ANYTHING!!!!!!!!!!!!

Casey (the guy who bought the name and website off Stan) never did return to unblock our chimney…read moreafter I complained that he hadn't finished the job. The problem was that he didn't get on the roof. We have a tall chimney and you can't just clean it from the bottom up. I climbed up there myself and the cap was all creosoted-up - not what you hope to see when you've just paid $225 and you try to light your fire and smoke fills the room.

Kevon recently fixed my gas fireplace. He was very professional and considerate. I have three cats…read moreand he let me know each time he opened the front door. He explained the repair and provided the complete report to me with pictures. I'd definitely recommend Doctor Flue for fireplace repair.

We have been working with Doctor Flue for 35 years now. They installed our original unit and have…read moreserviced it on a regular basis since. They were a much smaller operation then. They were kind, helpful, trustworthy, efficient, knowledgeable, and reasonably priced from the beginning. Many companies as they grow have growing pains and periods of lowered standards and inability. That was not the case with Doctor Flue. We have been consistently happy with them. They may not be the cheapest service out there but I can tell you they are worth every penny.

Great fast service ! Our tech did an amazing job. Walked us through everything and answered…read morequestions. Call JW for your fireplace needs.

20 year old gas fireplace sudenly would not turn on. Called JW Fireplace and not only did they…read morefigure out what was wrong they fully cleaned including, glass and painted the back area that had gotten white ash over the years. It looks brand new. Great value. I'm going to have them come out annually to inspect and clean up. Great Service! thank you Jack and John. Highly recommned this company.