I had my hair done by Masaki and was extremely disappointed with both the result and the way my…read moreconcerns were handled afterward. I paid $480 for my appointment and left with hair that looked patchy and not like what we had discussed. While disappointing results can sometimes happen, what bothered me most was the complete lack of communication afterward. I reached out to Masaki on May 13 regarding my concerns and attempted to resolve the issue privately. I never received a response. It has now been about a month, and despite giving plenty of time for a reply, I have been ignored. I did not immediately leave reviews or make public comments because I wanted to give him the opportunity to address the situation directly. Unfortunately, that opportunity was never taken. For $480, I expected a higher standard of work and customer service. Based on my experience, I cannot recommend Masaki.

Updating my review: I used to come here because the haircuts were strong, but over time the…read moreexperience deteriorated significantly. Appointments became rushed, started late, and lacked even basic professionalism. You're barely greeted when you walk in, and the overall tone makes it feel like you're inconveniencing them just by being there. I told them multiple times I had a head injury from a concussion and the lack of care was very concerning how abrasively they washed and handled my head. My most recent appointment was a complete failure. I asked for a warm, golden brown and came prepared with multiple reference photos. While the color was processing, I clearly flagged that it was pulling purple. That concern was dismissed, and the product was left on longer. The result was the darkest my hair has ever been, almost black with a cool, purple hue. The exact opposite of what I requested. The color job is all mismatched, the lower part of my hair significantly darker, the roots are sloppy and uneven. When I pointed this out, the response was defensive and dismissive. At one point, I was sarcastically asked if I wanted to "bleach it," which is an inappropriate and careless suggestion for already fine hair. It was mind blowing to have this handled so poorly and then be rushed through a cut that does not look anywhere close to the quality of the past cuts. I followed up requesting a refund, given that this will take months to correct and fade, and received no response for over 48 hours. It's not even about the money - it's about the severe lack of respect. What's most surprising is that this level of defensiveness and lack of accountability was unacceptable, especially after such a grave mistake. Instead of thoughtful adjustment and ownership, the response was dismissive in the moment and silent afterward. Mistakes happen. How they're handled is what defines a business. This was not handled well. NYC has no shortage of salons that can deliver both technical skill and professionalism. This is not one of them. Updating this with a pic and additional NYC HAIR SALON SEO terms so future customers are warned since the salon has decided to block me after no satisfactory resolution. The pic at the top right was me pre-hair f*** up. Only come to this salon if you'd like to come home and cry.

This place has cute gentlemen with good hair and cute ladies with cute style. Don't know the names…read moreof the dudes who helped dye my hair but they were nice and did all the work without me having to think about the process. I nearly fell asleep in the chair and woke up with the job done. It's very pricey but I was comfortable the whole time. So, great service but expect a sad wallet if it's not in your price range. That said, pretty standard pricing for the location. If you're going to bleach your hair, you'd probably get the most out of it by trying a funky cool color but I just like the natural look. There's a discount if you have student ID. Would recommend this place.

Kelvin is my now my go-to stylist after my friend recommended me to him. She's also been going to…read morehim for awhile and after my first haircut with him, I can genuinely say it was one of the best haircuts Ive ever had - it was exactly what I wanted and I walked away feeling so happy with the results. I went back recently to bleach my hair and I was so shocked by how good it came out - and in only 4-5 hours! He's definitely a professional and knows what he's doing especially when it comes to dying/bleach/toning and cutting short Asian hair to fit my face shape. I rarely need to tell him to fix or that I'm not satisfied with my hair; I trust his process and he's never failed me.

Fania and her team were simply incredible! All of my bridesmaids were SO happy with their hair…read more Faina truly went above and beyond to make sure each and every person was satisfied with their look. She also kept a very tight schedule. She was so good at managing the time that we ended up being ready EARLY for our photos! Fania is a true professional and knows all the tricks to keep hair looking gorgeous all day. She listened to what I wanted and worked with me to make sure I was happy with the result. After the big day, she sent me a sweet care package too! Highly recommend her--especially if you want gorgeous waves on your wedding day.

Fania is a miracle! She has been an absolute dream to work with and I'm so excited to have her be…read moreapart of my wedding day. I had my bridal hair trial with her last week, and I've never seen my hair look this good! She's very accommodating and checked in with me to ask how I was feeling (so anyone tender headed will be in great hands!). I had a curly updo (looked similar to the ladies from Bridgerton! - very classy and cute). Next morning I noticed that my hair style lasted a full 24 hours!! I'm so happy with my hair!!

Best medium-length haircut I've ever had. As an actor I'm always on the hunt for the city's best…read morestylist -- and I'm convinced I've found the answer here. Sergio has an exceptional eye for detail, and understood what my hair needed immediately. It's like he took my best hair day and made it last for months. And I wear his products (mousse and hairspray) every day, at this point I can't leave the house without them. I know I will walk away from his cuts looking and feeling fantastic!

Spent many years trying to find a good mens hairstylist in the city-- been going to Sergio for the…read morepast year and I can confidently say I found the best mens stylist in New York. Great personality, strong hair knowledge, hasn't disappointed me with a cut yet. Bonus: adorable dog named Lola to keep you company. Also bonus: great hair care products (avenue men), I strongly suggest the firm hold hairspray as your finisher and the volumizing sea salt spray for molding. I have medium-long hair and these products work wonderfully. 5 stars

A hidden gem near Koreatown. Walked in without an appointment to inquire about a perm and haircut…read more Was quickly seated by friendly Ria and assigned Ai as my stylist. And what a fortunate thing I was, because I have now found my new go to person for all hair related needs. I highly recommend Ai for your stylist. Her attention to detail is superb and it is apparent she is a perfectionist as she even requested to trim my eyebrows to balance the cut against face shape. Reference this review and request her honest consultation for your intended style before getting a cut; I can almost guarantee you will be amazed by the end result. However, what ultimately made me leave a review was what Ai did NOT do. It was the fact that she advised me NOT to get a perm that day. She recommended it would be better to grow out my hair longer for the intended style. What refreshing honesty that prioritizes the best for your client instead of upselling any unnecessary service. I walked into NewHair with a quarter life crisis and a bowl cut. I came out 1.5 hours later having realized my full potential as a Temu BTS member, with the best haircut I've had in New York City. Thank you, Ai.

If I could give this salon ZERO stars I would. No idea how they have good reviews…read more I have never felt so uncomfortable and so insulted. Pre-paid for this appointment and was greeted like I wasn't even human. I was 15 mins late to the appt and I called an hour before my appt to let them know. Thank you so much for making someone so uncomfortable to the point I couldn't trust you to do my hair. I genuinely thought they would purposely ruin my hair.

Yelena is a stylist and the manager of Valentino and Jet Hair Salon. She is a true artist and one…read moreof the city's top stylists. Every appointment begins with a careful consultation--she checks how I'm doing, how my style and color are lasting, and examines my hair to see if the look still suits me. Since I like new styles and colors, she always asks what I have in mind. With an expert eye, she adapts each cut and color to my face shape, hair texture, and skin tone. Yelena welcomes my ideas while remaining honest, professional, and genuinely concerned about hair health. If my request isn't possible or advisable, she explains why and suggests options. She is focused and strives for perfection. Her upbeat energy makes every visit delightful. It is an indulgent experience. As salon manager, she treats every appointment as personalized, not routine. Quality and consistency are remarkable--I get outstanding results every visit. Her loyal client list speaks volumes. She keeps her skills up to date and stays ahead of trends while maintaining her own chic, sophisticated style. After 20 years as Yelena's client, I confidently recommend her to anyone seeking a stylist who treats hair as art and creates a look uniquely tailored to you. Yelena truly is unmatched.

I started coming to this salon last October, and I'm so glad I did!…read more First of all, it is like walking into luxury. The salon is beautifully decorated. I love the offering of hot tea in real glasses! Fatima is hands down the best hair washer ever - so relaxing and caring, she makes every visit feel like a treat. Maggie, my stylist, is an absolute sorceress when it comes to bringing my hair style visions to life. Every style comes out better than I imagined. She also has a heart of gold and is such a gem to talk to about life. I've finally found my go-to team and couldn't recommend them more!

I cannot recommend Davida Salon enough! As a New Yorker who used to commute to Long Island to get…read moreher hair done, I am a tough critic! Adrianna is very talented and I cannot wait to come back!

From beginning to end it was truly a positive experience. Making the appointment in person was…read moreeasy. Gabby at the front desk is super bubbly, nice, and helpful. On the day of my appointment I felt welcomed and well taken care of. My stylist, Elle, was attentive and made me feel confident with the haircut we went for. The location is clean and well taken care of. I'm excited that I found this place and can't wait to continue going back for all my hair needs!

I got my first curly cut from Laiz and I am so so happy with it. I've been trying to wear my…read morenatural curls more but they never looked right so I came here for some help. Laiz is super knowledgeable and very quick to know how to make your hair look amazing. She walked me through each step as she was working and now I know how to actually take care of my hair. I didn't know my curls could look so good!! I also got a root touch up from Olivia, who is such a sweetheart and a fellow Southern California native! The salon is clean, super welcoming, and has a very energetic/lively feel to it. Highly recommend this salon...I already made my next appointment!

Casagrande Salon e o melhor de NYC, além de profissionais de primeira sao pessoas incríveis. Desejo…read moresucesso sempre.