Update to my previous review:…read more Well, I have to say that this company went to great lengths to make me a happy customer! After calling and complaining about my iPhone that was returned to me and wouldn't even turn on, I received a call from the company asking if I would please send my phone back in for someone else to check it. I was told that if they determined it could not be repaired, they would send me another iPhone at no charge. So I sent it back and in a few days received a call saying that my phone could not be repaired and a replacement would be sent. About a week later, I received a new working phone! It took a good bit of time, but in the end, Iresq went out of their way to make me a satisfied customer. I'm very pleased and would use them again! The next time my phone goes for a swim, I'm sending it in to them right away!

This company would not give me a refund for work never completed. They require prepayment and when…read moreI decided not to move ahead they refused to give me a refund. I called 5 times and was told on all separate accounts that a manager would call me back because they changed accounting systems and only a manager access the old system. I never once received a call back. After calling again three years later, I finally got an email saying too much time has passed and they will not refund me. How can they keep someone's money for a service never provided? This is illegal in many states and the business is suppose to report unearned revenue to the state or refund the customer. It's blatant robbery. Awful customer service!

Been using Geeks or Us for several years. Recently had a situation where I couldn't log into my…read moreWindows 10. It caused a big problem and took me offline for over a week. Called Clyde on a Sunday and the Geeks came in and were able to save my info to a different computer over the course of the week. It saved me a lot of headaches. They've always done a good job for me.

After a less than ideal week of self-employment challenges, I slipped into a tremor-inducing panic…read more Though I had backed up my MacBook Pro two months prior, that was little comfort when I got the gray screen of death. I called Apple, worked through their suggestions and set up a Genius Bar meeting for a few days later since their bookings were full. Needing a quicker solution, I called Geeks or Us. Clyde answered and said that he would be right over to check out the problem. When he arrived, he had the screen working as normal within 10 minutes, and found that the machine was overheating. The fix was a pretty involved endeavor. So, he took my workhorse of a computer back to his shop. However, since I needed those files that I hadn't backed up locally in the past 2 months, he went above and beyond by extracting my hard drive and mounting it into an enclosure- allowing me to access all of my files while he repaired the heat issue. As a small business owner, with lots of irons in the fire, I need reliable and quick vendors that help me serve my clients. Geek or Us and Clyde are an amazing asset that I will use over and again. Skip the huge repair shops and go with Geeks or Us for the personal service and excellence that you need and want.

Robert is great! I'm technology challenged and he's always so patient with me. It's a pleasure…read moredoing business with him!

These folks were great. I had a failing hard drive. They weren't the cheapest quote that I received…read more(that's one of the reasons that I chose them), but they were in the ballpark and the ETA was reasonable. I use Carbonite and unfortunately it did not back up some of the items that I need. They continued to work with me to restore these items even though they did not charge me for reloading data due to my (incomplete) Carbonite backup. No BS, straight forward experience. HIGHLY recommend.

Reasonable prices. Great knowledgable and friendly service. Definitely the place to go.read more

Dan was very responsive and provided a good solution for our situation.read more

As an owner of a software company, I can usually handle my household's IT needs, but when the wifi…read morereception/speed on one of our home laptops suddenly went to sh#* one day (during the pandemic), I figured I'd better call in a professional STAT! Doing a quick search on Yelp, I filled out a service request and Jon @ KC Super Tech responded within 2 minutes. He "risked his life" ;) coming to my home the next evening and quickly diagnosed a faulty wireless network adapter card. He then installed a temporary fix (a USB adapter) to get the laptop wifi up and running while we waited for a new adapter card that had to be ordered. Jon finished the job with another "risky" ;) trip to my home to install the new card. Laptop is good as new! I'd highly recommend Jon to anyone who needs some IT help (home or at work). I'll definitely use him again if/when I get in over my head...

From the owner: Kansas City's Home and Business Technology Super Heroes. Computer Repair, Networking, VOIP…read moreSolutions, Surveillance, Point of Sale and more! On-Site and Remote Services Available.