Oleg is a great service provider. Have been dealing with computers since 1990. This is the best…read moreservice I ever received. Well done Sir! The office may be hard to find but finding it is worth the effort.

Great place to get repairs for your older PC. I would recommend them ask for Rick…read more Took my laptop into them. They replaced the motherboard and return the PC in a very timely fashion

After giving the tech the information about my laptop he never responded. Would not recommend.read more

Tom and RMG have always been top notch in helping me through my computer issues. And for me, the…read moreolder I get, the more computer problems I seem to have. I'm 67 and have been diagnosed with Lewy Body Dementia. Obviously, I would be a great person to look at if Tom and RMG had any opportunities to take advantage of me. THEY HAVE NOT! I've probably been using Tom for 10 to 15 years. I have absolutely zero complaints and nothing but good to say about Tom and Rescue My Gadget. For people like me (who often time inadvertently cause many of their own problems), Tom is your guy. He will get to the bottom of your problem and will never say an unkind or condescending remark regardless of the circumstances.

This company goes beyond what you are used to gettin. They are very reasonably price. They will…read moreexplain every option to you, so that you can pick what's best for you. They are so nice and they don't stop until you are happy and everything works to your satisfaction.

Service with a smile since 1988!…read more Bought a refurbished Lenovo laptop top for $185 upgraded to 16GB for $25.00. I didn't need anything fancy so this is perfect.

I wanted to give a better rating, really I did! The guys who work here were pleasant and seem to…read moreknow their stuff. But... the communication piece was totally missing. Brought in a very old laptop for repair. After several weeks without hearing anything, finally called them to check in on the status only to find that during a customer software upgrade I had been lost in the shuffle. A dozen days later, called back only to find out that they were still working on options and would call back. No call came so I called again and was told that since our laptop was so old it was not really worth fixing (not terribly surprising, but I wanted to try!). As I mentioned the guys here are nice, so we brought in a second laptop for repair and decided to sell the first one to them for parts. (Recycling at it's best!) This time around I still found that if we didn't call them, we had no idea what was going on. In the end the second laptop was fixed to our satisfaction but we didn't know how much it was going to cost until we came to pick it up. When it came time to settle up the credit for the first laptop and the repair on the second, I noticed the coupon we had brought in when we dropped off the first laptop had been lost. Luckily when I pointed out it was missing from the final receipt they made good on the original offer. I will be checking yelp for new reviews before I came to this place again hoping to see there has been improvement in these two areas: -Communicate with your customers on a timely and regular basis -Clearly communicate (at least estimates) of what the cost will be

The new manager and the crew helped me when I shattered my phone. They provided me with a brand new…read morecell phone, offered me multiple different options, and helped me in every way possible. They didn't once say there was nothing they could do, they figured it out regardless of how long it took. Recommending to all my friends that need any phone help.

In December my laptop was stolen and I was desperately shopping for a replacement. I found Laptops…read moreKC had what I was looking for and I called Mike and I want to tell you that this guy is AWESOME. He took my calls, did a great job communicating, agreed to upgrade the hard disk from 500Gig to 1T. I placed the order Wednesday and he did it THAT DAY and shipped it THAT DAY so I would get it Friday 12/24 and have it so I could spend time on the weekend doing my set up and be ready for work Monday. He was great to work with, sold me a super laptop at a great price, upgraded it for a great price, and shipped it. I had it in less than 48 hours and before a holiday weekend. I highly recommended Mike at Laptops KC. Quality products, quality services, great prices. I will remember him and refer friends to them to buy computers. For the price of a basic medium grade PC at Best Buy I got a really outstanding Lenovo Thinkpad and I love it. Thank you Mike!

Mike at Laptops KC is great! I have been buying from him for about 7 years. He might be able to fix…read moreyour computer, but if he can not he can set you up with a great used laptop for 100-200. He guarantees his work. I promise I get no compensation from him in any way for referring people to him, but it is my pleasure to have at least one business like him (local, single owner, small shop, good guy, great prices, works with you) that I can refer people to. He does other things from time to time so open hours can differ, so maybe call... or just go down and see him. He has stacks of used laptops. I have purchased my last 3-4 computers (over 6-7 years) from him. All of them still work. I recently bought another $150 laptop from him just to use as a media player attached to my TV. PS Be sure to ask about upgrading to a solid state hard drive, it makes those thing boot so fast... I can not say enough good things about him and his work.

My wife called this company, and the tech came over. They apparently were at the home and worked…read morefor 45 min. During this time, this "tech" said that my wife needed to get an external video card, then showed her a GT 1030 on Amazon. When I got home, I removed the graphics card in her computer, and put it in mine, it worked fine. She texted him, and told her that there was no way I was able to do this, as the video card is soldered in. I looked at the picture she sent me, and it looks like this tech was "testing" off of the onboard video card, and he pointed to the back of the computer where a graphics card would go. Somehow in the hour that the tech said he looked at her computer, he somehow didn't look at the entire glass side of the computer and didn't see there is already a GTX 4070 graphics card in there. As she was asking more questions he sent back, "I can see that your looking for a way out / to not to have to pay for my x1 hour service call x2 Comments... I don't care who you would have called / no one would cary every possible video card to be compatible with every PC. 2nd / At this point 1 am simply going to 'wave' my x1 hour minimum fee, so you can find somebody else to troubleshoot the problem... Good luck and hope you find a solution to your PC's video problems..." I've not had a service person be so rude, after not even trying to do their job. There is a difference between looking not pay for something and getting what you pay for. I ended up taking my wife's computer elsewhere. They were able to diagnose that the motherboard was bad, replaced it, and everything was working by the next day. I will not ever be bringing my computer to this company, and letting anyone I know, not to do business here.

Robert is great! I'm technology challenged and he's always so patient with me. It's a pleasure…read moredoing business with him!

Tom did amazing and extremely timely work recovering my data. He recovered all of the elements that…read moreI wanted and charged a fair price for his services! I would absolutely recommend him to friends!

There is no one I trust more with my computers than Tom with MacHeroes. Over the years, he has…read moreconsistently provided expert advice and solutions to keep my aging Mac running smoothly. From hardware repairs and upgrades (like installing a new solid-state drive to extend my Mac's life) to software optimization and data backup, Tom's expertise is invaluable. He always takes the time to explain the process, which is both informative and reassuring. When it was finally time for a new computer, Tom helped me choose the perfect model and set it up for my dual-monitor workflow, all while staying within my budget. Tom is professional, friendly, patient, and incredibly fair with his pricing. A solid guy with solid expertise.

I took in my Lenovo laptop because I thought it needed a new network card. They diagnosed on the…read morespot, applied a software fix and I had a working laptop in 10 minutes. Amazing Service!

Within two minutes of entering the door, my problem was solved and for a very reasonable price…read moreworking again. Definitely going back here for any future PC issues. My Dell notebook was not charging correctly. I walked into a large competitor earlier in the day to find there was a 39 minute wait to talk to someone... Direct Computer personnel were friendly and knowledgeable.