First, I want to say that Danny is an agent who takes time and care to make sure I understand how…read moreeach of my 3 policies work (auto, home, life). He explains in simple-to- understand language what is covered and possible outcomes of policy changes. With so much of insurance now being online, AI driven, etc it's rare to have an agent who knows the ins and outs of claims, deductibles, coverage and discounts. I have gone with "the cheapest insurance" before and had a horrible experience of getting the runaround, extremely long time to return calls, and no one could explain to me what was happening on a wreck where I was hit by an uninsured driver. Lynne and Jennifer in the office are pleasant and knowledgeable. I am very comforted by the knowledge that my agent has my back and always guides me to what is in my best interest. I am a customer for life.

I got rid of this Agent over 2 plus years ago. The fact he suddenly decides to reply, clearly…read moreindicates "SNAKE FARM's book of business has dropped. I changed my Auto's, Home and Golf Cart to USAA. I was able to obtain the same types of coverages with better amounts of coverseas. The premium amounts were tremendously lower.

Ricardo Rivera, primero fue nuestro agente en carros y después al comprar casa la añadimos a la…read morepóliza. Con tristeza lo digo: no es un buen agente, en la oficina trabaja su esposa y cuando se llama para pedir orientación o hacer preguntas relacionadas a las pólizas dilatan en contestar, no orientan ni responden de la manera correcta no importándole el cliente. Yo no recomiendo este agente. Ricardo Rivera, first he was our agent for cars and then when we bought a house we added it to the policy. With sadness I say it: he is not a good agent, his wife works in the office and when you call to ask for guidance or ask questions related to the policies they delay in answering, they do not guide or respond in the right way not caring about the client. I do not recommend this agent.

Best service and a great price! Ricardo explained the coverage and the benefits. All the team…read moremembers are excellent ! Call the office at 817-945-2900 New Haltom City location with parking!!

Lance Hansen is by far the best insurance agent I have ever dealt with!…read moreMatter of fact, he is actually one of the nicest young men we have ever met! If you ever need someone to help you and provide you with the most genuine care and concern, you must contact Lance! You will not be disappointed!!!! He is very responsive and has over the top customer service skills!!! There are not enough good adjectives to describe Lance! HIGHLY RECOMMEND HIM!!!!!!!!!!!!!!!!!!!!! 10++++++++++++++++

Amazing experience from start to finish. HR Mack and his team were extremely professional,…read moreknowledgeable, and responsive.

Great experience! Service was quick, and he was ready to help with everything I needed. I'll…read moredefinitely be returning for more services in the future.

I had an outstanding experience with Prestige CCU! I had been trying to open an account with a…read morecredit union for quite some time but never received a response elsewhere. My sister recommended Prestige CCU, and I'm so glad I decided to give them a try. Ashley Powell made the account opening process smooth, easy, and welcoming, and Mary Lopes was incredibly helpful in assisting me with my loan. Both of them provided exceptional customer service, answered all of my questions, and made me feel like a valued member from the very beginning. I am extremely happy with my experience and truly appreciate the professionalism and kindness I received. I look forward to being a member of Prestige CCU for many years to come. I highly recommend them to anyone looking for excellent service and a financial institution that genuinely cares about its members!

Ashley Powell is amazing! She assisted me in updating my online banking which had recently changed…read more She not only talked me off the edge, but she was patient, professional and understanding! The Trifecta in Customer Service! Thank you, Ashley!

The knowledge at this insurance brokerage firm is outstanding. I was advised by the Mr Burridge at…read moreadd additional coverage for my foundation because they had seen numerous claims with foundation damage in my neighborhood. We sure enough 3 years later it happened and my policy covered all related damages. That save me 20k out of pocket. They have been careful to advise me at each renewal what I should do with my automobile and homeowners policies. There are some things he will not sell or do because they know it will come back and bite me later. If you are looking for the cheapest deal go somewhere else. If you are looking for quality, look no further. I highly recommend TWFG Burridge Insurance for all of your needs. FYI my son just bought a dental policy that our dentist loves and accepts and the policy was affordable and has descent coverage.

Needed to insure my rv park. Rick promised the moon, he's a great salesman, so sent him the info…read morehe requested to help find insurance. It's now been months and no insurance policy. I've asked for updates, says he's on it, but never contacts me. Would have appreciated at least an email saying, Sorry, I can't help. Can't imagine if I'd need to make a claim.

I've said but before. My biggest strength and weakness is my loyalty. Fortunately, when it comes to…read moreworking alongside Ed and his team for almost as long as I have been able to drive, it's been in the asset column. The reason I love utilizing Ed's agency is the relationships. Raul, Chelsi, Ed and the team are always a phone call away. While I haven't had many accidents over the years, every time I've needed them they've been there, always ready to walk me through the protocols. I'll never forget the instance where someone hit my car and I needed a rental that Enterprise was taking their time on, and after speaking with his team (Raul, specifically), Enterprise called ME to get me set up with the rental. That's what matters most. I'm sure that, over time, someone could quote me cheaper, but I wouldn't trade the personalized service I get here. I started as a kid with my first car with simple liability insurance, and that has grown to a term life and then a whole life policy, a State Farm Rewards credit card and years of full coverage after financing vehicles. People say to me all the time, "It doesn't pay to stay with one agency for a long time because your prices just go up." Maybe that's true, but they offer so many discounts. Moreover, they proactively contact me about the latest discounts and opportunities to take advantage of deals. That's the customer service you don't get many other places. For me, I can't imagine being insured anywhere else, with any other agent/team.

Chelsi Alvarez goes above and beyond to help you with whatever your insurance needs are. She acts…read morelike you are her only client.

This agent has been very competitive and responsive to any questions or issues. We have both home…read moreand auto insuring 5 drivers.

I was a 20 year customer until they jacked my rate up 60% after I was hit by a hit-and-run. Not my…read morefault, and only a $3500 payout, and they almost double my rate. Don't do business with them. They will end up putting it to you every time!