This was the WORST experience. If negative stars were an option here on Yelp - Clearwater is a…read more-10. That's NEGATIVE TEN. My Mom had surgery at St Joes and was discharged to Clearwater Healthcare Center. She was sent there to help her infection clear, maintain dialysis treatments and keep her diabetes in check. Here's out it went: - They repeatedly failed to give her meds. The first time this happened, she was sent BACK to St Joes with a blood sugar reading OVER 400 and blood pressure reading over 200. St Joes managed to get her back on track, and she was returned to Clearwater for medicine management and recuperation. - Our second go-around with Clearwater, and both my sister and I explained the need for Mom to get her meds (insulin, BP meds and dialysis) at each and every prescribed time. Again, they failed to give Mom her meds. I called both at 5pm when she arrived and they were "working on the orders". I called at 5am the next day and she had no insulin whatsoever. - My Mom calls me and explains that a man is vomiting and screaming across from her room and asking for help, and no one from the facility is helping this man. I can hear him screaming on the phone. - Someone tried to climb into my Mom's bed in the middle of the night. Literally, I am without words. - I called on the fourth day to ASK THEM to do their job and administer meds, they left me on hold for THIRTY MINUTES. They came back on the phone and said, "We explained everything to another family member, we're not going to explain again, call them." And they HUNG UP ON ME. Terrible service. Terrible response. You literally have one job, and it's taking care of people - and they end up BACK in the hospital because you won't administer the meds that are prescribed. WHERE DO THOSE MEDS GO?

Do not leave your loved ones here unless you want them to suffer! Staff take patients personal cell…read morephone for weeks at a time. So family is unable to communicate. Nursing staff hang up on you if you can get someone to answer. Patients are not getting proper breathing treatments. Nursing director and social worker are a joke. Neither have responded to repeated phones and letters. My family member has had to call the ambulance service several times because of breathing issues. Nursing staff at night won't give breathing treatment or oxygen. Nurse told my family member they would finally be released if they stop calling ambulance to come out. This place ONLY CARES ABOUT MONEY NOT THEY PT. When insurance stops paying Clearwater. Clearwater brings patient to hospital to be admitted for 10 mins and returned back to Clearwater to started billing insurance again.

This review is specifically for the skilled nursing and rehabilitation services. After a 1 week…read morestay at the local hospital my grandmother was recommended to Meadowood at O'Connor. She was septic with pneumonia. She was alert, moving, talkative and cheerful when she arrived here and within her 1 week stay she took a drastic turn for the worse. I feel this place is severely understaffed. Each day we noticed the lack of care she was receiving from the staff. We could also hear other patients in rooms nearby shouting for help and nothing was done for them either. The staff also mistook her for another patient so the fact that they could not even remember or keep track of her needs was alarming. They were giving her all the wrong foods, liquids, and hardly any medication to improve her health and get her strong enough to come home. Even after filling out their little cards for specific food and drink instructions the changes were not made. Within 1 week she went from cheerful and talkative to being so weak that she was unable to feed herself or formulate full sentences. The PT staff said she was progressing so well she was walking herself around to the dining area and would be released soon while the actual nurses were saying she was so weak they couldn't even assist her to the bathroom anymore. Talk about inconsistent and polar opposite feedback from the staff about the same person... since they couldn't help her to the restroom anymore she was going in the bed and constantly needed to be changed which they would take 1-2 hours to complete which is a bit dehumanizing and humiliating to have to sit in and after they changed her and the sheets they did not put her blankets back on her - mind you this was in the middle of winter. She was shivering and curled up in a ball with blankets on the floor when we saw her. She was severely dehydrated yet the entire time they did not have her on any IV fluids to get her body the nutrients it so desperately needed. After claiming she would be released for HOME (again I have no idea how they were able to say this to us when they we were clearly not talking about the same person) she was actually transferred back to the local hospital. From there the local hospital deemed her health was so irreversible that all there was left to do was to take her to hospice care. She passed away only 4 days later. I blame this facility for her rapid decline and I also blame myself for allowing her to stay here. We should've taken her out after all the mistakes and neglect here. When she arrived here she was her full self and when she left here she looked skeletal. She lost her figure and you could tell she was dying. Please think twice before taking your loved ones here and keep a close eye on the care they are receiving. If you feel like this is not the right fit, listen to your gut and find a different facility. It may look nice from the outside but the care is some of the worst I have seen.

It looks so pretty from the outside. I know someone who lived in this facility for many years until…read morehis death and he appreciated the situation.

My mom was placed at Wagner for short-term rehab. She spent a few weeks there and received amazing…read morecare. With the awesome physical therapy, she was able to regain her strength and return to her assisted living. I want to express my heartfelt gratitude for your unwavering dedication and compassionate care, especially to Kayla, RN, Imelda, CNA, and Evelyn, CNA. Thank you for being incredible. Thank you, Cynthia Favela

Horrible! INHUMANE! Please stay away from this place . If you really love your family members…read moreplease don't bring them here. My grandfather had hip surgery and I fell for the "new name and management" of this place!!! This was my biggest mistake they had my grandfather on a wheelchair on strong pain killers literally sleeping with his bad leg that he just got surgery on "resting" on a Damm plastic trash can! They tried taking him to "PT" while he was on these strong pain meds that literally made him unconscious. That is a fall risk itself. He was at this facility for 3 days and that's only because I was afraid of not having everything set up at home for him. I took him out as soon as I could there was no way I was leaving him. He had a UTI because he had to hold his pee for hours because no one would go help him up. We picked him up to the restroom not the "nurses" this place is heartbreaking I literally cried those 3 days when I had to leave. They have roaches and they expect for him to use broken walker with tape all over it. Are you insane ? They need to shut this place down. So many people yelling for help and no one would help them. The van that transports is only doing there job of dropping off at the doctors appointments not one person from this facility went with my grandfather if you don't go they send them on their own and if they miss the van they have no clue. This happened to us but thankfully I drove behind this van and went with him to his appointment and that day I took him home. He recovered fantastic at home even after the "nurses" and the "director" told me I was making a mistake taking him because I didn't have a special bed ? They don't have anything that was helpful for him I'm so happy I followed my heart and took him out !

Stockton Nursing Center has people who really care working there. Everyone we met was welcoming and…read morekind. The SNF nurses and administrative staff were exceptional in their calls and overall communication with me (a daughter of a former resident there). Staffing levels and food quality were at par with other nursing homes. There are large spacious rooms such as the rehab gym and dining room plus a courtyard with live greenery and even a few cats. Dr. Smith, the SNF MD, is exceptional - a great listener, very practical, with strong and solid medical advice and care. He shared excellent - research-based rationales for his recommendations. The reason for the 4 stars is that the facility is in need of a refresh such as bright & clean interior painting, new curtains, and updated closets & cabinets - as they've seen better days... Nevertheless, Stockton Nursing Center has wonderful nurses and nursing assistants and is a good facility.

My mother has recently been discharged from the hospital following a severe urinary tract infection…read more(UTI). A contributing factor appears to be the failure to change her promptly during shifts--sometimes not at all for an entire shift or even two. Since her return, I have been present and have observed the same issue recurring. If this were the cause of her hospitalization, one would expect the Certified Nursing Assistants (CNAs) to consistently maintain her hygiene to prevent a recurrence of the infection. Additionally, I find it inappropriate that CNA Paul informed my mother that his discomfort in changing her was due to her not wearing two diapers to make his job easier. This comment caused her significant distress, leading her to tears. Furthermore, today my mother was not changed throughout the entire day. When Paul began his shift, he was instructed to change her immediately. He responded that he would seek assistance to do so. After approximately thirty minutes, I checked to see if help had arrived. Upon asking him if he intended to change my mother, he inquired whether she wished to be changed now, despite having been instructed to do so promptly at the start of his shift. Such actions contribute to the neglect and continued risk of UTIs and infections among nursing home residents. It is only because of dedicated professionals such as nurses Lola and Edward, who genuinely care for their patients, that my mother has not been entirely neglected. Prior to this incident, I contacted Edward about a week earlier to report that my mother had again not been changed during Paul's shift, and her alert light had been on for over an hour. Edward promptly notified Lola, who took corrective action to ensure my mother was attended to. I urge the facility to implement strict protocols for regular patient care and staff accountability to prevent neglect and infections. I ask you to consider how you would feel if your mother were treated in this manner. It is imperative that measures are taken; without prompt action, I may be compelled to escalate this matter publicly. I believe that The Oak Grove Post Acute in Stockton, CA, could be a better environment--particularly if staffed by compassionate and dedicated individuals like Edward, Lola, EJ, Trishell, Araceli, Jezzryl, Ashley, and others who genuinely care for their patients. My mother and I can discern the difference between staff members who perform their duties merely for a paycheck and those who genuinely care about their patients and find fulfillment in their work. I am requesting that this situation be addressed and rectified to ensure that residents like my mother experience more moments of happiness, feel safe, and receive the appropriate level of care in a facility that should be their sanctuary, not a place of neglect. Lola and Edward are saints in my book and could do no wrong. I don't want to, but I will continue to write these reviews and raise concerns until they are taken seriously, and measures are taken to keep my mother and other patients safe, taken care of, and not neglected. I can't even imagine how the patients who cannot speak up for themselves have been treated and neglected. My heart goes out for those patients. The new company is named Oak Grove Post Acute, not Stockton Nursing Center anymore.

First I would like to take a moment to acknowledge Ashleigh, Haneef, Pedro P, Sopanny, Maunavie,…read moreStacy A, Cyrus, Amera, Yulissa, Manila, Ranveet, Abid, Jessirene, Lisa, Mandeep, Paul, Tina, Alicia, Cindy, and anyone else who has taken care and who is currently taking care of my FIL. This is his FOURTH stay here at this location. He has vascular dementia, is blind, and has Alzheimer's as well as a few other medical issues. Each time he ends up in the hospital and then we request for him to come here to this facility until he is strong enough once again to come back home so my husband and myself can take care of him. My FIL has been gradually declining in health, mainly in his mind and getting more difficult to care for and a lot of times makes it hard to want to care for him but everyone here at the facility is very good with him and have so much patience with him. He is not always easy to take care of and regardless if Don is having a good moment or bad someone is always here to lend a hand. I know some people would say it's "their job and what they get paid to do" however we can see these people care about their patient's needs. The center has always been clean and nurses have always been available anytime we have questions to ask whether it be lab results, doctor appts and getting the transport assigned for them to take Don to these appointments outside the facility. We have recommended this facility to many of our family and friends and will continue to do so. My MIL was also here at one point while my FIL was here as well. We have been a few places, and this by far has been the one place where we can leave from visiting our dad and feel safe knowing when we aren't here, he is getting cared for and we need not worry. I myself have been in the medical field for years and see these cna's ,nurses, PT/OT, doctors concerned about everyone and treat them as people and not just numbers. Even down to admissions, kitchen staff, and janitorial workers, everyone has been caring and helpful! The food here has been pretty good too. Also they have daily/weekly activities for everyone here as well and celebrate holidays for those that are here and can't be home with their loved ones. There are patios to sit outside and get fresh air as well as a large room in front of the facility where if we have a few visitors at once we will take our friends and family into for more private visits. This is also the room that is used for celebrations and pot lucks. The rehabilitation room is also decent size and has everything to assist someone to build up strength etc. (See pictures included with this post) Don will be coming back home soon. However, we know he will need care like this again at some point (unfortunately these visits are getting closer together as his disease progresses) and both Jason and I find extreme comfort in knowing we can call Lodi Skilled Nursing & Rehab again for our father's needs when the time comes.

I was there for almost 2 weeks. The admission department is one that work really hard with the…read moreinsurance company. Ashliegh did not give up when the insurance company said no and she knew it was a yes. The physical and occupational therapy was on point, they help me build my strength and taught me how to navigate stairs so I could go back home. The Director of Nursing, Hansen Khan, RN has a great team of RN's, LVN and CNA's that work at station 1. They took pride in the care they given to their patients. Mr. Haneff made sure he let the patients know they could come to him if they have any concerns with the nursing staff. I want to mention the womb care staff, the kitchen staff also was on point. I really liked how the patients can get their hair,and nails done, i love the daily activities they have. I thought it was cool how they included all the patients in celebration by walking through the halls and in patients rooms like Halloween for example they dressed up.My issues was the food was not great and certain times of the day it gets cold. Overall the care I received was nice. Would I go back if needed, yes I would.

Exceptional care long and short term caring nurses indie took great care of my pressure wound each…read moreday it was terrible but she tended to it daily herself and it's healed thank goodness I appreciate her and my cnas they truly care about your I was here almost a year I go home tomorrow finally I'll actually miss them

This facility is very clean and the staff is so very nice and caring. My mom was here for 20…read moreDays after a three week stay in the hospital for a hip surgery. Each area had staff that was kind and knowledgeable. They are so supportive and I really appreciated each and every one of them. I wish we a higher than the highest rating because they deserve it.

Great place. Love working here. The therapy team really makes a difference they are caring and…read moreprofessional they are true miracle workers. Love helping patients get back to their life. Proud to say that I have worked in this building for 20 years and 15 years with Lincoln Square post acute.

My mom was at this facility for about 11 days after having a stroke. I say first couple of days…read morewhen mom Needed higher level of care staff was attentive as cna's followed rn's orders real well. When her care was less critical I would say it was bordering on neglect . A cna said she was in charge of 15 patents and almost half had to be spoon fed including my mother. Hence, myself and Family made sure to be there so she could eat. My observations were patients who didn't have family step in for them might of not ate well. I heard one rn supervisor talk extremely rough to like a dementia patient to be still and stop moving. It appeared as work burn out. There were many times mom was soiled and staff would not come to help. I had to change mom myself and do best I can to get her to the restroom, changed and brought back to bed. They had no sense of urgency in helping despite telling me to not take mom alone. I waited but when it started approaching two hours I had to do it . I also Had to help cna put mom To bed as she had no help as mom was too weak and a two person job. They got mom's diet order wrong as moved up to solids and kept on doing a blender diet for days. We had to Go out and buy food so she can eat as she hated blended diets and I don't blame her. I was told this happened cause dieticians use a different system and it don't data share with the facility but nobody could make a phone call. There was like a comittee but I don't think they were proactive (except supervisor of nursing) as made excuses For some of my concerns . I am not going to say this facility is the worse but definitely not the best. I was told this place was the best in town. I am Just going to say it's like any other nursing facility from what I hear. When I thought mom was well enough to go home I demanded she leave immediately as they wanted to keep mom longer. I overheard admin mentioning mom was a "good" patient as had dual insurance. I told them at my house mom is not neglected and will get better care as I had all her bags packed. I don't recommend this facility for your loved one and it's definitely not the best in town but can't say the worse cause I haven't seen many . It missed my high expectations and them trying to say get better care cause they are small is garbage.

Do not put anyone there. Horrific! Understaffed. Uncaring. Unqualified. The worst Care Facility in…read moreStockton.

Newly updated entry/lobby area. Friendly receptionist and very helpful staff! Beautiful fish tank…read moreand well taken care of.

While the building, grounds, dining, and activities programs at the time of my mother's stay were…read moremajor plusses for this particular Brookdale, the actual care, especially as a person declines, were wanting. Not because the caregivers don't work hard, but because they are understaffed. The executive and care directors were literally behind closed doors, making little contact with residents or families. This is a facility where it is crucial for regular family/ friend visitations to ensure quality care.

My mom could no longer live alone at 90, it wasn't safe. I toured Rio Las Palmas and was excited…read moreabout everything they offered. My mom is in assisted living, studio. I tried the food, delicious; The entertainment they have on a regular basis is upbeat and residents enjoy. Most days when I come to visit my mom, there is activity in the lobby, with residents sitting around and enjoying. Communication is outstanding. I am kept up to date on everything about my mom, they are very attentive. Jennifer, Karen and Gloria are amazing. They have made suggestions on care for my mom and were spot on. I can't say enough positive about the entire staff at Rio Las Palmas.

This place is a FRAUD! They push Sky home health on you even when you want another home health…read moreagency. Jennifer and Karen need to be looked at. They are probably receiving gifts from Marcus since he is part owner of Sky Home Health. Look up sky home health on the Medicare website they only have 2 and a half stars. If Rio las Palmas is a 5 star facility then why are they pushing a 2 and a half start agency on the residents? this place, Jennifer and Karen need to be looked into!