I was gifted a new Bible from my parents about 2 years ago for my birthday. After LOTS of research…read moreand very specific idea in mind, I decided on ordering a custom leather bound Bible from Narrow Gate. It came quickly, was packaged beautifully, and was exactly what I wanted. Fast forward about 2 years and the back cover began coming unglued. I emailed them & they immediately agreed to fix it, no questions asked. They repaired it quickly and even repackaged it just like before to return back to me. Highly recommend!

We ordered a Bible cover with our sons name engraved in it & a small "field notes" noted book from…read moreNarrow Gate leather. The finished product is absolutely stunning. The turn around time, even with personalization was just shy of a week. He LOVES his Bible cover & keeps his small notebook in his truck & takes it to work with him every day. Fantastic company to support as well!

I've purchased at least a dozen mandolin and guitar straps from these folks over the years. Their…read more"softy" mandolin strap is my favorite ever, simple, efficient and comfortable. Good prices and excellent quality, family owned.

I'm a shopper at heart, that should work on buying experiences, rather than stuff. In the case of…read moreColonel Littleton, I was looking for a luggage tag that was both mundane and cool looking. This place had it, plus an interesting key chain to add to the order. A week or so later came a store-wide holiday discount and the purchase of a neat and practical hard leather valet tray. My items arrived professionally and on time. That of course is just scratching the surface at Colonel Littleton as their catalog is chock full of heirloom quality (and looking) leather bags and luggage items. Most of them are outside my price range, but it never hurts to look, and maybe take advantage of a future discount.

FABULOUS service and products!! Definitely go out of your way to visit the store! There are some…read morelocal restaurants and other shopping there too while you are there!

Took a boot in for repair. Was told they would have ready Friday or Saturday. Never received a…read morecall and stopped by Monday. Note on door said closed for the next week and a half. Went back on first day they reopened and was told it was not done yet. Won't be back.

Stole my shoes! I brought them my vintage Ferragamo pumps,…read moresome expensive leather booties, and another pair of expensive Italian leather shoes. They had me pay upfront. They told me when to come back. I did. They were closed. And then closed again. Didn't pick up the phone. The next thing I know, they have a "sold" sign on the door and the new owner says they took all of the shoes and put them in storage. He says lots of people have the same story. Next thing I'm doing is calling the police. I'm so upset by this.

The respone I received was very courteous but said they couldn't help me. They don't do wood repair…read morebut they did refer me to someone they recommend for my dining table and chairs.

EXTREMELY fast response time! Had barely had enough time to hit "submit" before I had a reply!…read more Even though they were not able to help (outside their service area) they were very responsive and polite. They even offered suggestions on how to obtain service in my area. "YELP" itself is the one that suggested someone outside of my geographical area, my fault for not checking closer, seems like a great vendor to work with regardless though.

Needed an easy ottoman repair. They were able to repair on the spot, and comped the work since it…read morewas so quick. Very generous! I will definitely use again if in need of furniture upholstery or repair in the future.

Cool Springs Upholstery did a great job with replacing the broken webbing on our outdoor patio…read moresofa. The sofa is in great condition with the exception of the webbing on the seat cushion frame. CSU was able to replace the old plastic webbing with much stronger woven fabric similar to auto seat belt material for a very strong and effective repair. The service was quick and friendly. I would use them again. The owner Jeff even went so far as to give me a tour of their facility which was considerably larger than I thought.