UPDATE:
As you can tell from my reviews, I very rarely have…read morenegative feedback. I wish I could update this review to zero stars. This was my second time staying since it became The Maverick (formerly ACE). It still has the same decor and setup as ACE. I stayed here back in May with my boyfriend when we were back in Pittsburgh for him to run the annual Dick's Sporting Goods Marathon. The stay was great, and as I mentioned in my initial review, the perfect city location, as it is one neighborhood over from where we lived previously. Ok, let's get back to my most recent stay (October 16-October 20, 2025). I was in town on my own for my nephew's wedding. Everything was fine. Arrived on Thursday and all seemed good. Then late into Friday night, early Saturday morning (middle of the night), I couldn't sleep, and the comforter became a tangled mess. I turned on the light to get everything straightened out, only to find bloody grossness. Like literal blood. At the bottom of the fitted sheet, I found two small-medium, dried blood stains. I started freaking out, thinking I was bleeding. Of course, it wasn't from me, and it was clear the blood was set in. After a thorough examination, I found the flat sheet with sprinkles of blood at the top of it. Was it human blood? Bug blood? Did they not change the sheets from the last guest? What was it? And why did I sleep on it for two nights without knowing? Absolutely disgusting!!! Note that this is a virtual, self-service concept hotel, which is normally fine. I don't need the sheets changed while I'm there, etc. But, obviously, I did now. It goes without saying, I didn't sleep the rest of the night. I immediately texted my concerns to the hotel (the only way to communicate with them is via text; sometimes there is a concierge on-site, sometimes not). I told them I was freaking out and worried about it being from bugs and/or humans. I told them I was ready to puke (totally true). They answered within an hour, I think, and advised the room would be looked at as soon as possible, as they had other rooms scheduled for cleaning. OK? It was fine, though, because I had a hair appointment and was leaving. While I was at the salon, they sent a text that the room was checked for bugs and all was good. They advised that they changed the sheets as a precaution. A precaution?!? I brought it to their attention. THERE WAS BLOOD ON THE SHEETS. What more precaution do you need? BTW, I have pics, but too gross to post. So I asked for a refund from them and Expedia. Expedia advised that they couldn't do so without the hotel's agreement. Expedia offered to try and find another hotel, but there just wasn't time; this was the day of my nephew's wedding! As long as the sheets were clean and there were no bugs, I thought I would be fine. However, I did feel a refund was still in order. The hotel did not agree. But, they did extend to me, as a "one-time courtesy," a $30 e-gift card (Mastercard) good for 14 days. WHAT?!?! Of course, I took it because I wasn't going to be compensated otherwise. Expedia gave me $175 credit (never expires) on my account for future bookings through them. So they (Expedia) did the right thing. The Maverick by Kasa did NOT. What a disgusting and unhealthy experience to end with a slap in the face of a $30 gift card good for only 14 days. I am still flabbergasted. Do yourself a favor: DO NOT STAY HERE. EVER!!!