My 2 year old ac unit went out. They took advantage of my situation, and left me with a…read moreoverpriced ac unit that turns it's self off, then proceeds to not kick back on until the temp gets over 82degrees. Then it will kick on maybe. I told them about it. They came out and charged me for a second service call along with a thermostat. That wasn't cheap either. It still didn't help. I went in and talked to the service guys, and a few different employees at the front desk. They were NO Help! Once they got my 3000 for a crap unit and thermostat they didn't even acknowledge my existence. I am super grateful there are alternatives now instead of getting stuck getting ripped off by Rick's rv. Lesson learned, and now I tell everyone how crappy they treated me, people now go elsewhere because there way better choices now. When you come to sevier county with your rig, do NOT call Rick's. They will cheat you. Go elsewhere.

We are so happy we found this shop. We had several repairs done, all done well. Customer service…read morewas great and repairs were done quickly. We will continue to use them for all repairs in the future

Our family was on vacation from out of town when we had an issue with one of the slide outs broke…read morein our 5th wheel. Billy and his team was responsive, accommodating, professional and did a great job. The price was very reasonable and accurate to estimate. We are very happy that we found him and are thankful he was able to help us out in a pinch. Would absolutely recommend his business to others. Thank you! Bryan Venetis

We had to take our Motorhome in to have our water lines fixed, the last place that was supposed to…read morefix it messed it up bad, they also diagnosed our jacks correctly and fixed them, found the problem with the toilet which the other place either couldn't locate it or just didn't want to address it. Only complaint takes too long. We plan on having some major work done during the winter months with them.

Henry was very helpful. I had a question and he was very well informed. Solved my issue within a…read morefew minutes. I will use Pigeon Forge RV in the future!

This is our second time using PF RV Repair. Sealed our roof and connected our sewer system on a…read morepermanent spot. Henry kept us up on everything he was doing and when it was being done (also sent video's of the finished job). We appreciate his knowledge and willingness to take a few extra steps to ensure we were happy with the repairs he made. His work is reasonably priced. We have used one other RV repair shop in PF in the past 10/15 years and had to give them up due to no longer being reasonably affordable.

I parked at a farm in Strawberry Plains, TN and opened my passenger side window. It refused to…read moreclose. I called the firm after 5:00 and fortunately Chris answered. I explained the situation and he agreed to come our later that evening. Using our combined flashlight power, he dismantled the passenger side door and discovered that the switch was faulty. He managed to make the window go back up but didn't have the part in stock (I didn't expect that he would). I'll have it repaired when I reach my destination in Texas. I was totally impressed with Chris' service and knowledge. He didn't have to take a chunk out of his personal time to help me. He certainly knew what he was doing and did it efficiently and quickly. And he had a very nice demeanor. Well worth the 5 stars.

This company is a total joke! We had a few seals that were leaking and we knew they needed to be…read moretaken care of ASAP before mold started to grow and cause more issues. Chris was nice and professional at first came out at the same time our insurance did which was very helpful. We finally got the insurance money and let Chris know. He told us a date on when he'd come out since our slides also needed to be realigned. The first time he came out he thought he had told us which seals we needed, he did not. So we had to order those. Then he was scheduled to come out to start the work on a Saturday and did not show, didn't even call. Monday we finally got.a text that there was a familu emergency. Totally understandable and we got rescheduled for the next weekend. Low and behold he didn't show up again and stating there was another family emergency. Again understandable, but could have benefited from a quick text. We all know everyone had their phones on them all the time. Finally they came out on a Friday afternoon (hours later than we were told) started doing the seals and readjusting the slides. They had to come back that Saturday to finish, but couldn't because they needed different seals. Told us they would give us a call and get us on the schedule. I had to text and call 2-3x finally getting them to come out and we'll you guessed it NO SHOW NO CALL again!!!! This was the 5th time. At this point we are absolutely furious. They stopped answering all calls and text and emails from me. My husband called Chris one more time and just asked him if we just needed to find someone else and he said " we were just talking about you all we will get you on the schedule". That was the last interaction with him we had. Well as you guessed it we now have mold bad! We are living in this full time while we are building. We have 4 kids around this mold and have used all the money from insurance to get another company out to fix everything with the seals and also fix all the mistakes Chris had made. Praying we can just move out of this get money to get it fixed the right way and resell it. Lesson we have learned is to read reviews and make sure a person is insured. This company has screwed us over big time!

We were preparing to take our motorhome on a pretty extensive trip. My differential fluid and fuel…read morefilter were due to be changed. Events overtook my planning and I ran out of time. I figured this was a long shot, but I stopped in with my hat in hand and asked Reid if there was any way they could take care of me the next day after I removed it from storage. He worked his magic and asked us to bring it over in the morning. We arrived at the shop the next day. Climbed out of the coach and heard air rushing out of someplace near the tag axle. I thought that would bump our trip back. They were incredibly professional and reassuring. "Not a problem, we'll take care of it". Take care of it they did! That afternoon, Coach is fixed and ready to hit the road. And the invoice was incredibly fair. Can't thank you and your professional staff enough. We'll definitely schedule maintenance with you in the future. Mark

We were hundreds of miles from home when our RV would not start. Commercial Truck Center sent a…read moretechnician to the RV park and determined the starter had to be replaced. The starter was not available locally and the Truck Center was able to get one shipped to Knoxville. This company went way out of their way to help us. They drove us back to the campground after the RV was towed to their shop and even made a stop for ice so we could save our food. They had a driver go to Knoxville to get the part and had our RV repaired by noon the next day. They even picked my husband up at the campground and drove him back to the shop to pick up the RV. We were so fortunate to breakdown close to this business. Commercial Truck Center could not have been more accommodating. Highly recommend them for their helpfulness and great repair work.

Very friendly and personable parts department staff. Always willing to go out of their way to help…read moretheir customers! They're on Wrights Ferry now by the way, not on Airport.

Awesome service! If you need repairs for your rv in the Knoxville area go to Dunlap.read more

I made a big oops on my 5th wheel. The rear swung out and hit a guide wire from a telephone pole…read more It opened up the right rear corner of my rv. We live full time in our rv traveling the country. Stopped at Wallace rv repair in Knoxville, TN. He got us fixed up like new the same day. It looks like it was never damaged. Highly recommend Dustin Wallace. Very professional and honest. The repair was a fraction of what I was thinking it would cost.

I've been dealing with Dustin for about 15 years with absolutely no issues. I even brought my dad's…read morecamper to him from Nashville when it was damaged. I've bought a camper from him and had repairs on 3 campers done by him. He and his employee take the time to make sure it's done the right way.

We were camping at Cosby campground in our Airstream trailer when we smelled propane leaking from…read moreour hot water heater. We called several RV repair places listed on Yelp but they were unavailable. We found Smokey Mountain RV repair on Google and they agreed to see us immediately. Eli was great! He immediately diagnosed a leaking valve and quickly and efficiently replaced it. He explained what he was doing and charged a fair and reasonable rate for labor and parts. I offered him a tip for his willingness to see us and for getting us back on the road quickly...which he refused. I highly recommend this RV repair facility.

Hard to find someone to fix your car on Saturday. Was our second day and the car broke down. Eli is…read morean amazing person. Took him 3 hours to replace the broken axel on one of the front wheel. He even drove in town to pick it up from the shop. We highly recommend it.