Not much criticism over the food, it is decent. I like the fact that you order your food first before sitting down, it's fast and efficient. The reason for the 2 star review is that I am convinced that this establishment needs a bit of a revamp on training their workers on pretty basic customer service skills. This was only our second time here. During the first visit, as the servers delivered our food to us, some of the food spilled into the floor and then onto our table as they went to set the plate down in front of us. The server did not apologize nor did he smile or even utter a single word. We thought it was kind of strange. But we looked past it. Today, was our second time around...we figured we would give it another try. This time, one of the servers dropped an entire raspberry Brie croffle on my back, I literally felt it hit my back, roll down my hair, off my back and hit the floor. The entire thing spattered on the floor right behind me. My hair was sticky from the sauce, my jacket and dress stained. The server was not quick to apologize. I feel like he was kinda embarrassed, baffled even, that he went straight back to the food counter and picked up the rest of the order and when he returned, he apologized then. Perhaps he didn't realize it actually got on me, is what I'm assuming. I am normally calm and non-reactive by nature that I was telling the server it was all good. Regardless of my reaction, you would think the right thing to do was to be super apologetic, clean up the mess behind me asap, offer me something to clean myself off with, and then tell the manager on duty so the manager can also approach the table and apologize on behalf of the establishment and offer some sort of resolution as well. But none of that happened. Keep in mind our family of 17 easily spent a couple of hundred dollars just now. My husband even got up to tell another worker at the counter and another gentleman who seemed to be a team lead of some sort. Even after all that, no resolution was offered. We ended up leaving after we finished our meal. As we left we called the business and asked for the manager. One of the 3 managers picked up and we told him what happened. He placed us on hold to certify with the workers on his end. Unfortunately, I was not surprised that he did not even know that anything happened at all. To sum up what we told him is this: at this point, it's not so much a personal issue with the server himself, it's clear that the entire establishment can benefit from training their entire staff to work better as a TEAM. It's not a server problem it's a business system problem. None of the servers or bus boys smile nor greet or even utter a word to their customers. Therefore it reflects in their performance while serving. Restaurant type businesses can only thrive when customer satisfaction is taken seriously. I told the manager that they were lucky they this happened to me an not anyone else, but I can almost bet, anyone else would have been LIVID. He even said, "had I known we would've comped your meal..." I told him "that is exactly my point, they fact that you didn't even know what happened when it actually took place baffles me, it tells me that yall have some things you can improve on as a business, procedurally and with customer service skills etc..." He offered to comp our next me should we ever decide to come back...he didn't even ask for our names before getting off the phone. I had to ask him if he'd like to take our names down otherwise how would he even know? Seriously debating if it's even worth going back. read more

On Mother's Day, I was a customer at Crepeccino and witnessed a very concerning experience involving another table and the owner, Bara Ekhlayel. The table next to me (a mother and her children) ordered before several other guests, yet multiple tables, both inside and outside, including larger groups who arrived later, were served before them. I arrived shortly after this table, ordered similar items (crepes and waffles), and received my food first despite them ordering before me. Based on this, it was clear they waited well over an hour (approximately 1 hour and 15 minutes) while others were continuously served ahead of them. There was no clear communication about the delay or the inconsistent service order. When the issue was raised, the owner, Bara Ekhlayel (who stated he owns multiple other locations), was repeatedly dismissive and interrupted the customer while she tried to speak. A refund was requested after the long wait without food and was denied. He then stated he would no longer serve her, only agreeing to bring food after she pointed out her children had not eaten, saying it would be "only because of the kids." I also personally observed a curly hair on top of the huevos rancheros tacos, which is a serious food safety concern. Despite the wait and intervention, the table still did not receive their meal while others continued to be served. They eventually left without eating, visibly upset. I also witnessed the owner throw a to-go box toward a waiter when he realized it was for their table, and heard him make a personal comment in front of the children, telling the mother she was "not a good role model for her kids," which was inappropriate and unprofessional. Beyond the service issues, the emotional impact was clear--the mother was left extremely distressed, and the situation affected the remainder of their day. Overall, this reflected serious issues with service organization, communication, food handling, and professional conduct. While busy days can cause delays, the handling of this situation was unacceptable. I would not normally leave a review, but what I witnessed warranted sharing publicly. I would not give this establishment a single star, but since the platform requires a rating, I am forced to give it one star. Photos included are of Bara Ekhlayel, who stated he is the owner of Crepeccino. read more

I couldn't have been happier with my Belgium waffle meal! The waffle itself was perfection--crispy on the outside, warm and fluffy on the inside, with that rich, buttery flavor you only get from a truly well-made batter. Every bite felt like pure comfort. The toppings were just as impressive. Portion size was generous, presentation was lovely, and the meal came out hot and fresh. Whether you're a waffle lover or just craving a satisfying breakfast treat, this Belgium waffle meal is an absolute must-try. I'll definitely be coming back for more! Friendly staff tied everything together. read more

I have been to this location 6 times and every time I am greeted with warmth and kindness! Freddie has such a lovely personality. He speaks to everyone and is extremely accommodating. At this point I have had almost everything on the menu and everything I had has been delicious! My favorite is the smoke salmon omelette and the Dubai crepe! Im lucky to live so close, I will be back many more times. You must try, definitely recommend . read more

Crepeccino Caffe in Cibolo is an amazing spot! The food is delicious, the coffee is always fresh and flavorful, and the atmosphere is perfect for relaxing or grabbing a bite with friends. The service is outstanding -- especially thanks to Freddy, who goes above and beyond to make sure every guest has a great experience. His friendliness and attention to detail truly make a difference. Highly recommend this place! read more

great place for brunch! my Dad & I both had the eggs benedict the manager was quick to greet us and even took time to explain the menu & some of the favorite menu items. the woman at the counter was patient & kind. our food was delicious and served fresh & hot. a fun twist on a classic eggs benedict but truly enjoyed the sausage as the meat instead of transitional ham. a great addition to the Cibolo food scene! read more

Wha an amazing place for my family and I . Very good service clean environment easy in and out. Felt like I was in Europe for a moment. Now regarding the drinks and food wow. Beautiful presentation and an even better quality of food. Very good food. Wow wow. Coffee latte and chi made the entire experience so so good. Again the service was perfect. read more

As someone who comes to Crepeccino at least 3x a week, I can say with confidence this is the best breakfast place in the SCUC area. Food and coffee are always on point and the staff is always friendly and eager to help! The establishment is always clean and lovely. I don't have one bad thing to say about this place. Try it out! read more

Went for breakfast and coffee. Food was great and reminded me of Europe but I wish there were more choices. The service is always great, the manager is always roaming around talking with guests. As noted, the prices are high but I think it's due to the cost of imported ingredients. Will return as it's in my neighborhood. read more

Friendly staff and huge portions! Our food came out hot and fresh and Freddy was a great server. We were so full that we couldn't enjoy any sweets today but we are already talking about when we'll be coming back. Our pasta hit the spot on this cold day and we look forward to trying the crepes and waffles next time! read more

Been here several times and food is fantastic. Creps done in the perfect way and French sandwich options out of this world. In addition, customer service that you can hardly find nowadays. Manager Allan, the manager, told us "we don't sell food, we provide experiences"..... wonderful place and unique environment read more

Love the vibes and environment. Great French music all time. Impeccable service. Food like Chicken and Waffles, Lattes and Croissants really out of this world. I enjoyed every bite and every minute here. 230% Recommended. In a addition, beautiful interior design. Best Breakfast Restaurant at Cibolo. read more

Stellar crepes and fine coffee! I've been here a couple of times for study sessions, it is a calm atmosphere with helpful staff, and plenty more options than just crepes and cappuccinos. Would recommend to stop here for study, socializing, or high quality coffee read more

The food was amazing I mean exceptional! Loved the atmosphere and the selection of the menu. Idk if he was the owner or manager but he was very polite and so helpful for it being my first time at this establishment. I will definitely be coming back!! read more

I have never tasted a crepe before today. And when I took a bite of my Dubai Crepe I felt a taste of happiness in every bite. Customers service was welcoming. The ambiance is a comfort cafe vibe. Definitely will come here again with my family. read more

First time at the Cibolo Crepeccino location and it was excellent. I tried the Chicken Alfredo Crepe and it was very good. The Italian Cappuccino is a must and the gelato was the perfect sweet treat to finish. We will definitely be back! read more

This is my new little go to place in town. Food is always so good, coffee is amazing and the staff are friendly and attentive. Finally tried the raspberry and Brie Croffle. O. M. G. so so good. Yall have to come try. read more

First visit to Crepeccino, I must say it was delicious. The California crepe with salad was excellent. The atmosphere was friendly as was the staff.. The decore is also really nice and comfortable. read more

Ordered the Nutella crepe with strawberries and bananas, along with the huevos rancheros and both were so good. Fruit was super fresh! Staff were so friendly and I love the interior look as well! read more