Absolute best selection of designer frames in Northern Kentucky. Friendly and courteous staff…read moreprovide honest and relevant information to enhance your ability to select styles that are perfect for you. Primary Eye Care provides the best client experience I've had in 45 years of buying glasses.

I went to see this eye doctor on 4.27.26 for a eye exam and also a refraction exam since I am type…read more2 diabetic. Before going in I called and gave them my VSP-Plus eye insurance information, and they also asked for my medical insurance which I provided to them Cigna. After the exam I was told that my eye glass insurance was very good and I proceeded to pick out new frames. The amount I was told that would be my copay was: 299.20 which I did pay that day. I was told the glasses would be ready in about 2 weeks. I picked up my glasses and was having issues seeing so I reached back out and asked if I could be rechecked to see if something was wrong. On May 13th I received a text message stating I owed $!95.90. I called and spoke to whomever answered and was told that this was for what was not covered under my insurance. I told them I did not understand since I had already paid 299.90 and she stated we don't know until we hear back from your insurance. I was upset I had glasses I could not use and another bill bringing my total to$ 495.10! When I went back in to have the glasses checked and my eyes I asked the person at the desk if I could speak to someone and she looked at it and said I will need to ask my office manager. She returned and said she will reach out to your insurance and let you know. I have the VSP Vision Benefit statement and showed this to both of them. It states Total Billed: 1103.00-Total amount paid: $305.25 and my amount owed: 140.00 total savings 657.75. They did not bill VSP for my eye exam that would have been a 10.00 co pay or the refraction that would have been a 20.00 co pay they sent these to Cigna. I also have a 39.99-dollar fee on the original 299.20 for a one-year warranty that I was not made aware of or have any information on. I have tried to reach out to the Office manager leaving a message last week but no response. I have overpaid by a lot, and they did not bill my insurance correctly and they participate in the VSP.

Absolutely the friendliest garden center around. My kids and I went in for some spring tomatoes,…read morepriced at about $3.50 (compare that to your box store). The kind workers explained and educated the kids about all the flowers they were asking about. I will be going back for all my garden needs!

This is a local family owned business which has a staff that knows their plants. They are very…read morefriendly and want to help you. They are there whenever you need help.Clean good quality plants. I will shop here first to find what I am looking for.

Love the staff. So friendly & helpful. They have a huge selection of golf stuff, fishing gear,…read morebait, kayaking stuff, life jackets, camping equipment, and now a gun counter. We get our fishing licenses here too. I've liked everything we've bought from them so far and we'll keep going back.

Great little sports shop they even carry Trek Bikes and Hey Dude's! I also picked up a pair of…read moreSolar Bat sunglasses and they are amazing! The staff is so helpful!

I love that the staff is wearing masks and that they always have a good stock. They also make sure…read moreyou are satisfied with your shopping time. And the Starbucks (chefs kiss) is amazing because they wear masks, give you good food, AND make sure you are happy and have a good day. I wish I could be as them because again Target is (chefs kiss)! :)

Thank you so much for the lovely floral arrangements!…read more I have purchased many floral arrangements over the years and Sending Blooms is the best. Gorgeous flowers and excellent customer service.

Last month Sending Blooms created my Birthday Bouquet. They did a wonderful job. The colors and…read morearrangement were just perfect. The Bouquet use truly the center of attention at my Birthday Party. I received so many compliments on my Bouquet. I will definitely use Sending Blooms for all my Floral needs, they are so friendly and knowledgeable.

Customer service could drastically improve. 3 people up front. They were too busy chatting with…read moreeach other and talking about a computer issue. Not interested in in those of us waiting. I just needed a glasses adjustment. It would have taken 5 minutes based on my past experiences. When I called ahead, they said it wouldn't take long. I waited over 30 minutes and had to leave. I won't go back to this location again.

Buyer Beware! Slow service, rude, and horrible customer service at the Westwood location…read more I purchased prescription glasses and sunglasses totaling over $800. Although the glasses were ready in a week, the sunglasses were not ready, so I waited two extra weeks for both to be ready before picking them up. I called a few times about the status of the sunglasses and was rudely told there was "no need to be nervous" and that they could take time. After three weeks, the sunglasses were still not ready, so I decided to pick up the glasses at least and found the "sunglasses" were also there. They were, however, they were incorrectly made as glasses, not sunglasses, and needed to be remade. The glasses produced immediate headaches and made my vision so bad that I could no longer tolerate it; I just wanted my money refunded. So, I returned on the next business to request a full refund. I could hear from the back someone yell "no refunds" and glares from the staff in the hallway. The manager wasn't in that day, or so they said, and provided a number to contact the corporate office, which was the wrong contact when I called. I was given another number and was told I would be contacted in 7 to 14 business days. What? I've been wearing eyeglasses for over four decades, and I can honestly say this is the worst experience by far. So, my advice is to go somewhere else. There are many other eyecare companies that can promptly make glasses correctly, treat their customers with respect and care, and don't deliberately make it challenging to get a refund.