Tim runs an Excellant store with First Class service. the staff are there to assist you on what…read moreever you are looking for to buy or just inquire about. A good value to CVG

Excellent service and selection! Tim Forman and his team stand behind their products. This…read morelocation has items I have not been able to find at other Crew Outfitter stores. Highly recommend!!!!!

Absolute best selection of designer frames in Northern Kentucky. Friendly and courteous staff…read moreprovide honest and relevant information to enhance your ability to select styles that are perfect for you. Primary Eye Care provides the best client experience I've had in 45 years of buying glasses.

I went to see this eye doctor on 4.27.26 for a eye exam and also a refraction exam since I am type…read more2 diabetic. Before going in I called and gave them my VSP-Plus eye insurance information, and they also asked for my medical insurance which I provided to them Cigna. After the exam I was told that my eye glass insurance was very good and I proceeded to pick out new frames. The amount I was told that would be my copay was: 299.20 which I did pay that day. I was told the glasses would be ready in about 2 weeks. I picked up my glasses and was having issues seeing so I reached back out and asked if I could be rechecked to see if something was wrong. On May 13th I received a text message stating I owed $!95.90. I called and spoke to whomever answered and was told that this was for what was not covered under my insurance. I told them I did not understand since I had already paid 299.90 and she stated we don't know until we hear back from your insurance. I was upset I had glasses I could not use and another bill bringing my total to$ 495.10! When I went back in to have the glasses checked and my eyes I asked the person at the desk if I could speak to someone and she looked at it and said I will need to ask my office manager. She returned and said she will reach out to your insurance and let you know. I have the VSP Vision Benefit statement and showed this to both of them. It states Total Billed: 1103.00-Total amount paid: $305.25 and my amount owed: 140.00 total savings 657.75. They did not bill VSP for my eye exam that would have been a 10.00 co pay or the refraction that would have been a 20.00 co pay they sent these to Cigna. I also have a 39.99-dollar fee on the original 299.20 for a one-year warranty that I was not made aware of or have any information on. I have tried to reach out to the Office manager leaving a message last week but no response. I have overpaid by a lot, and they did not bill my insurance correctly and they participate in the VSP.

I am visiting them today for the first time, I hope that all goes and it did go pretty well!read more

Fast service and good pricing. Eye health is important and everyone in the office was professional.read more

I was very unhappy with my experience at the Florence Eyemart Express. I had the prescription and…read morethe frames - just needed new lenses. I thought I could get them filled in an hour, but no. That's only available for basic lenses, which then I was advised I would not be able to see out of. What? When I asked for them anyway, I was refused. Add to that the price. I had two frames. My order for one of the frames had already been written up, and I was shocked at the price. I decided to take my second frames to Costco, and the price was HALF. The bottom of my receipt from Eyemart says, "Lowest prices GUARANTEED." Seriously. I think you owe me $188.59.

Had difficulty getting prescription correct, but the employees help me through everythingread more

I had a great experience purchasing my new glasses. Melissa worked with me and was so helpful and…read morefun to work with. She actively helped me find the right frame for me. Actually the entire staff is very friendly and helpful. I will always go to Mando's for my eyewear needs.

If you want outstanding customer service, you definitely should visit Mando's. They went above and…read morebeyond to help find the right frame for me. What I wanted was not available in their office, but they didn't give up. We reviewed frames on-line and didn't stop in attempts to finding exactly what I was looking for. I would refer all my friends to Mando's.

Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

If I could give them a negative rating, I would! After waiting nearly 2 weeks for a new pair of…read moreglasses, I finally received a text at 3:01 PM saying they're ready. The envelope containing my receipt had a QR code on it and when I scanned it and entered the store # and payment #, the website also said the glasses were indeed READY! When I got there and showed the young lady my receipt, she dug around a couple of drawers and then said they must have "just shipped". HELLO!!!!! I got a text saying the glasses are READY and I verified this on their website!!!!! Bunch of worthless, incompetent buffoons!!!!!! But don't take my word for it! Check out these screenshots...

Called this place on the advise of my vision insurance provider looking for a specific brand of…read moreglasses for my son. I was told: " yes! We have that brand and model in stock!" So I loaded up the son, my insurance info and his prescription (eye exam happened someplace else). We arrived at the store, all my personal and insurance information was taken and then they told us: "oh, we don't carry that brand and never have". This happen literally 60 minutes after I called!! After relaying the information I told on the phone to the young man helping me, another person, a female, with the EXACT same voice as the person I talked to on the phone spoke up and implied I was lying! Then immediately tried to talk us into something that my son didn't want. Guys, here is some advice when dealing with customers: DO NOT LIE!!!! ANF DO NOT TELL OUR CUSTOMERS THAT THEY ARE LYING!! It's real simple to tell the truth. Also once it's found out you can't tell a truth if you lives depended on it don't expect me to buy something from you!! Despite VisonWorks being the "preferred provider" for my insurance plan I'd honestly rather be blind than deal with you guys again. Can not recommend this place and I'd advise you to shop elsewhere. Anywhere other than this place.