Terrible experience. Horrible Experience!!! Buyers,…read morebetter make sure you really like your sunglasses before you purchase.

Great selection. Horrible service. Happy to discuss with the owner. I bought 2 pairs no thanks to…read morethe worker.

Tim runs an Excellant store with First Class service. the staff are there to assist you on what…read moreever you are looking for to buy or just inquire about. A good value to CVG

Excellent service and selection! Tim Forman and his team stand behind their products. This…read morelocation has items I have not been able to find at other Crew Outfitter stores. Highly recommend!!!!!

I went to see this eye doctor on 4.27.26 for a eye exam and also a refraction exam since I am type…read more2 diabetic. Before going in I called and gave them my VSP-Plus eye insurance information, and they also asked for my medical insurance which I provided to them Cigna. After the exam I was told that my eye glass insurance was very good and I proceeded to pick out new frames. The amount I was told that would be my copay was: 299.20 which I did pay that day. I was told the glasses would be ready in about 2 weeks. I picked up my glasses and was having issues seeing so I reached back out and asked if I could be rechecked to see if something was wrong. On May 13th I received a text message stating I owed $!95.90. I called and spoke to whomever answered and was told that this was for what was not covered under my insurance. I told them I did not understand since I had already paid 299.90 and she stated we don't know until we hear back from your insurance. I was upset I had glasses I could not use and another bill bringing my total to$ 495.10! When I went back in to have the glasses checked and my eyes I asked the person at the desk if I could speak to someone and she looked at it and said I will need to ask my office manager. She returned and said she will reach out to your insurance and let you know. I have the VSP Vision Benefit statement and showed this to both of them. It states Total Billed: 1103.00-Total amount paid: $305.25 and my amount owed: 140.00 total savings 657.75. They did not bill VSP for my eye exam that would have been a 10.00 co pay or the refraction that would have been a 20.00 co pay they sent these to Cigna. I also have a 39.99-dollar fee on the original 299.20 for a one-year warranty that I was not made aware of or have any information on. I have tried to reach out to the Office manager leaving a message last week but no response. I have overpaid by a lot, and they did not bill my insurance correctly and they participate in the VSP.

Do not go here. Nasty staff if you question them...you will need to question them at some point…read more Not client friendly. Staff not knowledgeable, that is why they are nasty...

I am visiting them today for the first time, I hope that all goes and it did go pretty well!read more

Fast service and good pricing. Eye health is important and everyone in the office was professional.read more

I was very unhappy with my experience at the Florence Eyemart Express. I had the prescription and…read morethe frames - just needed new lenses. I thought I could get them filled in an hour, but no. That's only available for basic lenses, which then I was advised I would not be able to see out of. What? When I asked for them anyway, I was refused. Add to that the price. I had two frames. My order for one of the frames had already been written up, and I was shocked at the price. I decided to take my second frames to Costco, and the price was HALF. The bottom of my receipt from Eyemart says, "Lowest prices GUARANTEED." Seriously. I think you owe me $188.59.

Had difficulty getting prescription correct, but the employees help me through everythingread more

I had a great experience purchasing my new glasses. Melissa worked with me and was so helpful and…read morefun to work with. She actively helped me find the right frame for me. Actually the entire staff is very friendly and helpful. I will always go to Mando's for my eyewear needs.

If you want outstanding customer service, you definitely should visit Mando's. They went above and…read morebeyond to help find the right frame for me. What I wanted was not available in their office, but they didn't give up. We reviewed frames on-line and didn't stop in attempts to finding exactly what I was looking for. I would refer all my friends to Mando's.

Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

Searching for a trusted vision service has been a challenge since I moved to this area. I have been…read moreto this location twice - once for glasses and returned for contacts. I have had nothing but great service both times from everyone there each time. Different optometrist for each exam and both were nice and helpful.

stood at the checkout for 15 minutes waiting to pay. took longer to checkout than it took for…read moreeverything else and 0 customer service.

I have been going here for many years. Keeping a check on my eyes possible extended care needs. The…read moredoctor and the office staff are friendly and attendive and knowledgeable.

I was referred to them for cataracts. The surgeon, Dr Kumar was great and my sight is great…read more Billing is terrible! I was told I had to prepay $519.92 before they would do surgery as that was my portion after insurance. That was not correct, I owed $19.95 which means I over paid. I have called 3 times since November 17, 2025, as well as Humana has called them and as of today Jan 5, 2026 I have not received a refund that they have confirmed they owe me. I was told it could be another 4-5 weeks. NEVER PRE PAY!!