Wow! I don't understand the bad reviews here…read more I have been thoroughly impressed with this location. There are ways in which. Verizon is frustrating however this location has been more than helpful and professional.

So I wrote a one star review on Jan. 3 2026 telling of the huge problems w Verizon…read more refusing to correct a defective e sim card they installed in my brand new apple 16 e I phone, purchased FROM the VERIZON store in the water front. new phone is still dropping 2 to 6 calls a day. i received an AI response lp on yelp about how SORRY the VZ store manager is and how they intend to to fix the problem to insure excellent customer service. well--it's 1/24/26. i haven't heard from VZ yet. my 1 1/2 hour 'on hold' call, to 3 different VZ departments , using the VZ APP was 'transferred' between 3 different departments --not to "TECH SERVICE". Then my call (made from my home VZ phone since my cell would be guaranteed to drop the call--) was disconnected by VZ. No call back ! no email ! . VZ is my home landline PHONE and Internet and cell provider. so VZ has my contact info--they sure use it send bills promptly.. VZ's negligence and lack of care to longtime customers like my family is inexcusable. I'd give ZERO stars to VZ if that were an option. . .

Horrible. I went in with intent to purchase but wanted to compare pricing and coverage maps because…read moremy phone was shut off (don't share a phone plan people). A girl was helping me but her shift was over when some guy came in looking like he rolled out of bed 5 minutes ago, surly and extremely rude. I asked about coverage maps, he didn't know. Ok, I guess I'll continue to look it up. What happens if I have 4G when the maps are only showing 5G, what's the difference? *SIGH* I don't know (and don't care). I had to CALL CUSTOMER SERVICE from the STORE, who were happy to answer that question. I asked if there were any limitations to putting the SIM into an unlocked iPhone from another carrier. No. If your phone is unlocked it's unlocked (in the most sarcastic you must be an idiot tone possible). No, actually, that's not the case. I just came in from your competitor, their SIM won't work with my phone. He continued to ignore me so I had to look that up as well. Finally, I had my debit card out to purchase when I asked if it was possible to purchase two SIMS. *Eye roll* must be nice to have two phones he muttered. You know what? I've changed my mind. Took my debit card back and went miles out of my way to purchase somewhere else. I told him to work on his customer service and he responded by telling me he's been doing all of his life. Ok bud, you didn't know the difference between CDMA and GSM carriers, I had to call customer service from your store or look up every answer you weren't capable of answering or didn't want to. You responded to everything with one syllable grunts until you wanted to attempt to insult me at point of purchase and I've been nothing but friendly. Easily one of the rudest people I've ever had the displeasure of coming into contact with. Find another job, preferably one where you have no contact with other humans.

Very rude. Hostile to customers returning or exchanging phones. Would not recommend. You're better…read moreoff going to a nicer one with decent fair to honest located.

Amazing customer service. The owner took his time with me and was so helpful with the whole process…read moreI will be a customer for life, truly cant get any better service for your cell phone needs.

From the owner: Cell Phone Sales for all Carriers, Cell Phone and Computer Repair, Bill pay center, pay all utility…read morebills here

Always pleased with the services provided! Prices and product are top notch. Always ready to help…read moreand honest with everything! I would recommend this business and their services to anyone at anytime! Keep up the great work!

Just got back from getting my phone fixed it was broken from A barbell at the gym crashed pretty…read moregood I didn't think it could be salvaged, but he fixed it with a fraction of a cost it would've cost for a new phone I would definitely recommend him he was awesome so glad we went to him . Before you go buy another phone let him see if he can fix it . I'm sure glad I did

Came in to this location to trade in our phones. This is a corporate AT&T location. Came in a…read moreSunday afternoon. Service was quick and smooth. There were a couple customers that was being also be helped. But not sure if I just came in at the right time but service was a breeze and quick. In and out. Staff was very nice.

I went to buy a new phone. Brinnan talked me into taking a "free" Samsung watch that I wasn't…read moreinterested in. "Why not its free". 3 weeks later when I received my bill, it became obvious the watch wasn't free as it had monthly fees and taxes along with the watch itself being only half off. I went back to the store to return the watch, I've never opened or used the watch. The associate told me I was outside the 14 day window. When I asked how would I know I needed to return it in 2 weeks if my bill with the unexpected charges wasn't going to come for 3 weeks. The associate checked with their manager in the back and came back saying there was nothing to be done. The manager didn't even come out to explain to me why. My familes shopped at the waterfront store forever. Not anymore

When my screen on my cell phone cracked ,my phone fritzed out on me. I went to a chain cell phone…read morerepair on McKnight Rd , they didn't have a replacement screen for my phone in stock. They were kind and helpful to call around to their other shops in the area to find a screen but to no avail. I then went shopping for a new phone but what I found for under $500 were all pretty much what I already had. I looked online and decided to call Xtreme phone & computer repair on Brownsville Rd. The owner was fantastic and was able to locate a replacement screen, he did have to order it but the phone was repaired and ready to be picked up in 48 hours. The cost to repair was reasonable and my phone is working great now without any problems.

I needed my Motorola phone's charging port repaired. He did it while I watched, and then showed me…read morehow the battery was swollen. He repaired the charging port and replaced the battery for less than I expected to pay for just the charging port. He pays close attention to detail and told a funny story about how people in his country react to snow.

I took my steam deck here to get repaired twice. The first time I had spilled Coke onto my steam…read moredeck, after he was done working on it everything worked except the right analog stick, I was satisfied with this repair. The second time I took my steam deck there it was to get the analog sticks replaced. I was satisfied with the repair, but he lose or broke my 516 Gb micro sd card. When I mentioned to him that I was missing my micro sd card, he messaged me back in 20 minutes to offer a replacement. I was extremely unsatisfied with this solution, I had irreplaceable data on that micro sd card and he barely looked for it at all before offering to replace my micro sd card. Due to this I lost a Minecraft world with 2000 days on it.

Knowledge, friendly, fast and fair prices! Do not hesitate. He is a cracker jack at fixing almost…read moreanything!