Spent 4 hours with MetroPCS 611. I have a defective phone that changes your password randomly…read more After 4 hours Chichi finally reset my phone Then the defective phone would not accept any of the " reset up codes given to me and I was told my only option from now on is to take it to their store to be fixed (6 stores in Fresno) have already told me and my secretary that they do not help with problems and to leave unless I was buying new phones because that is all they are authorized to do. NOT ONE REPRESENATIVE WOULD CORRECTLY PRONOUNCE MY NAME--JEAN. I couldn't hang up the phone using because that's one of the defects Then, knowing I couldn't hang up they kept transferring me to very rude people who would not pronounce my name correctly after being corrected and kept telling me to go back into their stores to fix both phones (now)--the same places who refused to help me or my secretary. Now I have no working phone for my business.

Not necessarily this store in particular, but Metro PCS is the worst phone carrier EVER!! There…read moreinsurance plans are crap, so just save your $6-10 a month. Their phone "sales" suck as they are not really "sales" or a discount. They recently started ending data service on their tiny 48 hrs extended option. Which the extension day span is ridiculous enough, but NOW we can't use data either! I dnt know how this place still has happy customers

Karina was and is amazing. She was so fast. I've never been helped so fast. She did so much more…read morethan she had to do. Where do I even start? First, she helped me buy my phone month ago and vouched for a phone that was was true to her word. I broke it. Filed a claim. Got the new phone. Had issues turning that one on myself so I went in and she had me out in ten minutes. She even reset my old phone and taped the box I needed to ship it to. She went above and beyond and her customer service skills are amazing. They should know how amazing she is. This location always has the best workers. Metro is really good on who they hire, but this location never lets me down. I've been to a few! Thanks again, Karina and Metro. 10+++++

Stopped by this location to help a relative with their phone services. We worked with Amber who was…read morevery helpful and informative. She set proper expectations for us so we know how to proceed with Metro service. We greeted the entire staff upon entering the (empty) store and I don't recall anyone but Amber greeting us in return (odd and nice to receive a mutual greeting, but certainly not a requirement....just an observation). Thank you Amber, for helping us determine next steps with Metro!

Gotta watch out for the one's making a fast buck? First…read moretheir kind and asking you a million questions? Then start up with their own plan! Making your visit more expensive! Plus you know what kind of phone you want but their shifting things differently?

It was time for new phone. Went into Metro PCS and was helped by a younger-than-myself and very…read moreknowledgeable employee named Rosie. She was understanding of my technical needs and very kind. The manager, Lyseth, was very professional and kind, as well. I am enjoying my new phone and finding fun treasures. I want to add there were three other customers and Rosie and Lyseth attended to each one kindly and professionally. Thank you, Rosie and Lyseth, for helping learn a little more about technical devices. You two are awesome! I mispelled the manager's name...please excuse me! Her name is spelled LyZeth. Lyzeth.

Jamie and Oscar were great reps they helped everyone that walked through the door, Including me!…read moreThey were nice and respectful and knew a lot about their poducts definitely sending my friends and family there way!

I purchased a new phone and had to return it 2 days later because calls were dropping and the…read morecamera was also damaged. I was told that their policy was to replace all phones with refurbished phones. This is shady and I've had to return 3 phones so far in 3 weeks. I DON'T RECOMMEND. BUYER BEWARE!!! RECONSIDER.

Service, service, service! After dealing with so much bad…read moreservice from other businesses lately, it was refreshing to finally have a great experience for a change. Marissa was incredibly attentive and made me feel like family from the moment I walked in. The manager Jake even made a special trip to another store to help with my hotspot needs, which really showed how much they cared about customer service. Yes, they get busy--but when it's your turn, they truly take care of you. That kind of service is hard to find these days. Excellent customer service and a team that genuinely goes above and beyond. Highly recommend

Marisa was able to help us with a phone issue that not even customer support can help us with, if…read moreyou go to this location I recommend going to Marisa for help!

This business has poor costumer Service. I went to buy a head phones for my iPhone 8, I even told…read morethe guy my phone has a one port still he sell me wrong head phone set . when I went to return back he said he can't refund me I have to buy expensive one. but I told the guy its not my fault since I told him about my phone, even tho he should know that new I phones use only one port. it was so upsetting . so I give zero star to this business.