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    Total Wireless

    5.0 (1 review)
    Closed 11:00 am - 6:00 pm

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    2 months ago

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    Verizon

    Verizon

    3.3
    (40 reviews)
    2.4 mi
    $$
    Available by appointment
    Shipping

    Emmanuel was great, and made the transition smooth and easy!! He was very personable and helpful!…read more Omar then helped us with another transaction, had to stay late and continued to help us with what we needed! Thank you

    I would avoid this Verizon store. Every time I've visited, there has only been one employee…read moreworking, and the customer service has been very disappointing. When I walked in, an employee named Marco, who was wearing glasses, was helping two customers. He never looked up to greet or acknowledge me. I stood in front of him for 5-10 minutes waiting for some acknowledgment, but he never said a word. I finally asked how long the wait would be, and he told me about 10 minutes. While I was waiting, he seemed to work very slowly, carrying on long conversations instead of trying to help the customers more efficiently. During that time, I saw two other customers walk in, realize no one was going to help them, and leave. After waiting about 15 minutes, he finally helped me, but there was no apology for the wait. I was there to purchase two new phones, and the process only took about five minutes. A couple of weeks later, I discovered that my trade-in had never been processed and several parts of my order had been handled incorrectly. This store needs to be reviewed by Verizon's corporate office. Customers deserve to be acknowledged when they walk in, treated with respect, and have their transactions completed correctly.

    Photos
    Verizon
    No customers and no customer service.
    No customers and no customer service.
    Verizon

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    RepairAll

    RepairAll

    3.1
    (45 reviews)
    1.2 mi

    Great overall customer service! Shout out Greg for helping me out today, thank you as always.read more

    The guy is really friendly, but it was a rollercoaster of a process…read more First, I called and got a quote of $250. He confirmed it would be a screen provided by Apple. I had been calling around to competitors like U-Tec who were quoting Brand New third-party screens from some pretty reputable screen producers for around $270. Because I wanted an Apple screen I went with RepairAll. I visited the location and dropped my tablet off, he told me if I wanted to pay an extra $30 it would be ready the next day otherwise it would be 2 days total. He ended up closing the store for a family emergency for 5 days after I dropped my device off (why would he charge me $30 more for early pick up but no discount for late pick up). After he finally re-opened the store, I went in to pick up my device and it was not ready. Because they weren't answering their phones I visited the store once in the morning to which he would say "come back later in the day". I would go back later and it wouldnt be ready. This happened for 3 days where I went to the store 2 times a day - wasting my time and my gas. After this fiasco he finally had it ready, but informed me that the device wouldn't turn on. To be fair, it hadn't been charged in a while. He ended up putting on some crappy screen that had a few different issues, but I got it to turn on after he tried up-selling me a new battery. It just needed to be charged for 30 minutes. I called in to get a better screen because this one was absolutely awful which he agreed to. I brought my iPad back in and we went back and forth for another 2 days . I FINALLY got it back with a ... Decent ... Screen. The screen has two blemishes on it, completely not worth what I paid. One near the top with a noticeable amount of dead pixels, and another blemish near the bottom where the pixels aren't the same brightness in a considerably large area. This place offers a year long warranty, but I am honestly afraid to come back here. Even if I had to pay for an entirely new screen I probably wouldn't come back here just to get the warranty. Hey man, if you're reading this - you should really be more considerate to your customers. Call/text with status updates, answer the phone, stick to your commitments, have backup plans, and lastly stop selling these crappy screens that have issues. When people get their device repaired they wanted it in like-new condition. I feel completely ripped off.

    Photos
    This is what i was given and i called it right in i took it right in and was told that there's nothing wrong with it and the screen is fine
    This is what i was given and i called it right in i took it right in and was told that there's nothing wrong with it and the screen is fine
    IPad Air 4 screen repair
    IPad Air 4 screen repair
    Pete the manager is awesome! Everyone here was friendly! Unlike other shops where they only fix iphones, here they do it all!

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    Pete the manager is awesome! Everyone here was friendly! Unlike other shops where they only fix iphones, here they do it all!
    CellPros - Tower District

    CellPros - Tower District

    4.3
    (22 reviews)
    5.9 mi
    $$
    Speaks Spanish
    Certified professionals

    Love this store.. no need to be put on hold, just walk in and be greeted with smiles…read more. so I broke the screen on my brand new iPad tablet, I've been waiting on dealing with it because most places charge you a arm and a leg and you most likely won't get it back for weeks and it will never be the same.. but not here I spoke with the owner Rudy he told me to come in and he'll take a look, so I came in on Tuesday just before they closed he told it I can fix this no problem and I'll have it for you tomorrow morning, which was perfect for me because I was leaving to San Jose the following day, he then called me later on that night and told me that it was ready and even added a screen protector for me! Wow And and and it was all with in a reasonable price which I did not hesitate.. highly recommend this spot.. thank you Rudy!

    I had my iPhone battery replaced at this store. Service was great. The staff were very friendly and…read morehelpful. I would recommend that anyone needing repairs to use their services.

    Photos
    Happy winner! Tom won himself a Galaxy S5 with service this past weekend at our kids fest giveaway #cellpros #contest #giveaway
    Happy winner! Tom won himself a Galaxy S5 with service this past weekend at our kids fest giveaway #cellpros #contest #giveaway
    Device Repair, Repair your phone, repair your device, Screen repair, Charging port, Water damage, Ipod repair, Tablet repair
    Device Repair, Repair your phone, repair your device, Screen repair, Charging port, Water damage, Ipod repair, Tablet repair
    Happy winner! Isaiah won himself an iPad mini this past weekend at our kids fest giveaway #cellpros #contest #giveaway

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    Happy winner! Isaiah won himself an iPad mini this past weekend at our kids fest giveaway #cellpros #contest #giveaway
    AT&T Store

    AT&T Store

    2.5
    (29 reviews)
    2.2 mi
    $$$

    Everyone here is always so helpful and very friendly especially Edwin! I always make the extra…read moredrive to come to this location :)

    Another reviewer (W.L.) already mentioned this shady practice by AT&T, but here is my experience…read more My wife and I did a trade‑in deal for the iPhone 17. The agent, Stephanie, never mentioned anything about adding the "Next Up" plan or the "Protect Advantage" insurance, which cost $10 and $19 per month, respectively. With two phones, that's $58 added to the bill. When I saw the upcoming bill amount, I went back to the store and asked another male agent. He told me the charges would change once our old phones were dropped off. They didn't. Three weeks later, I returned to drop off my wife's old phone and asked the same question to another male agent. He gave me the same answer: "it would take 2-3 billing cycles for the amount to change". Later, I discovered that they had added the "Protect Advantage" insurance, which I canceled, so I didn't end up paying the full $19 × 2. But the bill still seemed higher than expected. When I examined the details, I found the "Next Up" plan already charging me $10 × 2, which I canceled immediately. I felt scammed. Many people might keep paying without realizing these plans were added. This is a very shady practice by AT&T. At the very least, the agents should have disclosed these add‑ons. Even when I asked directly, none of them mentioned that these plans had been added.

    Photos
    Taking our 35 year old son and DIL off our account finally.
    Taking our 35 year old son and DIL off our account finally.
    AT&T Store
    AT&T Store

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    Total Wireless - mobilephones - Updated July 2026

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