All I wanted to do was change my payment from debit card to checking account to save money on the…read moremonthly bill. The Att employee looked up my acct, and it was chaos from there. He was talking all kinds of craziness about mine and my husband's emails being wrong, names spelled wrong, account being in different names, telling me I had to change info and wait for approx 4 months for things to process, etc etc. He did add if he could get things to work that we would save five dollars per phone, which would be $20 a month. After an hour of completely confusing me and getting me all rattled, he said he wanted to go consult with his manager. He returned and told me, when I had time to call Customer Service. He handed me a piece of paper where he had written down the customer service number. I was frustrated that the manager didn't even offer to come talk to me. I told the employee I was calling customer service in the store and resolving this, before I left. When I called Customer Service, I explained that I was in the AT&T store and the employee basically couldn't do anything on his end to help me after an hour and requested i call. The customer service guy said he couldn't figure out why the employee in the store was having such difficulty because he was able to pull my account up with no problem. He apologized for my inconvenience, and solved my issue in a matter of minutes. I learned a lesson... I will always attempt to call customer service, before I ever enter an AT&T store. Also, the Customer Service guy told me I would be saving $10 on each phone, total of $40 each month. So, that was more invalid information I was given in the store. The best thing about my whole experience at the AT&T store was the employee walked me over to the door and opened it for me to leave. I did inform him my issue was resolved quickly, and customer service questioned why it was so difficult for them to handle it in the store.

I have ATT for mobile TV and Home internet and last week I lost service for a week and now my…read moreservice isn't working again and I was directed to go to ATT store and they could turn on back up Service but after 2 hours. The rep had to go to dinner but assured me if I call this number and they will turn back up services on quickly. I called number and after over 1 hour on phone they informed me that they can't do what they promised. I would not recommend ATT for any service they have . Beware of ATT for anything. They lie over promise and no accountability for customer service.

Oh my goodness. The reviews are all consistent with our experience of being scammed! I thought our…read moresituation was an isolated incident. It's not. Clearly this franchise is doing some VERY shady business. We came in for the promotional deal, which would give us credit to pay off our previous phone balance. They never gave us the credit AND our monthly bill is significantly more than what we were quoted so now we are locked in for three years and have no way of paying off our old phones. We have gone into the store multiple times to talk to the manager who is passing blame and giving us the runaround. We tried calling corporate and they cannot help because this place is independent. The corporate store in Cool Springs also confirmed that this store scams customers. We are in a very unfortunate financial situation now. We are strongly considering taking legal action. Please beware everyone!!! This place is literally getting away with illegal activity!

I went in Dec 23rd 2024 to take advantage of the promotion of a Free tablet and phone with the…read moretrade in of any old phone. The beginning of a Nightmare of Fraud! Julian said that he was being trained by Mike but could handle the sale and set up of my new items. It took 2 hours but we got it all set up and I even tipped Julian $20 for his dinner break as a gesture. I left my old Samsung phone behind. I then realize in my March statement my bill had gone up! It's now $86 a month more and somehow binding for 36 months, that's $3096 vs FREE. Remember, I was told these new items were a promo gift! Julian even claimed my wife and I would pay $10 a month less b/c of "bundling". NOT the CASE!! On my third visit after realizing things weren't right, Ray explained that he was the business development guy and happened to be at the store. He said he could do a write up and fix the problem. Guess what, Nope, Julian didn't credit my trade in phone according to the receipt therefore no proof I had a phone unless I get an attorney and we get that camera footage from the eye in the ceiling. New guy mistake or something more devious? Mike and Julian are not talking.... Like others have said Viktra is an independent cell phone LLC, they are not Verizon corporate. Maybe just too many independent shops throughout the south to care about simple mistakes/deceit and/or theft over here in Franklin TN!! Stay away friends.. This place has a history of this type stuff according to other reviews..

I am giving this store 3 stars only because of the manager. My rep Jafarius was great ... 5 stars…read moreto him! Unfortunately, it appears he was admonished for making sure I was happy customer. I have been with Verizon for over 21 years. I went in for an iwatch for my child. Left with a new phone and 2 iwatches! Unfortunately, the manager pulled Jafarius away while he was assisting me and my family and questioned him on the time devoted to us. Other reps were with customers just as long. If Verizon is no longer client focused - mine and everyone else should go elsewhere.

Outstanding Service from Kenny Lenard!…read more I stopped into the Verizon store to replace my phone, and Kenny Lenard was an absolute professional from start to finish. He helped me get set up with a brand-new iPhone Pro that had just come back in stock and made the entire upgrade process quick and painless. On top of that, Kenny assisted me with switching over to Verizon Home Internet. Not only was the setup smooth, but I'm now paying half of what I was being charged with my old AT&T service--which was honestly terrible by comparison. Verizon has been (and continues to be) the best provider I've worked with. Huge thanks to Kenny for his expertise, patience, and top-tier customer service. Highly recommend!

Super fast work. Easy in easy out. Replaced an iPad screen $125. No idea if that's a good deal but…read morethey were fast and professional. If somethings broke maybe try these guys! Tell them Blu sent you. They have no idea who I am!

I had an iPhone 13 that would not charge via the port. I tried spraying cleaner and different…read morecharging cables and nothing worked. I walked in, they professionally cleaned it (better than I did), and now it works flawlessly. Five minutes. $20. They have a lot of other cool services. I am a huge fan.

Assured of 2-300 mb home service. If screen shots would upload it verifies less than 4mb download…read moreand .17 upload.

I don't leave reviews often but when I do it's because the establishment went above and beyond my…read moreexpectations. I stopped into T-mobiles new location after having become extremely frustrated with the service at Verizon right before this visit. I could t take it anymore, I was determined to switch providers. It couldn't have been more of a polar opposite when I walked into T mobile. The manager and assistant manager Justin turned my day completely around. Not only did they hook me up with a great new phone they also gave me $300 off on a speaker and an incredible deal on an iPhone watch. Besides all that, over the next hour or so they were extremely patient with me as many other customers came in and wanted help as well. Not only did no one leave, but they all ended up getting help simultaneously while they dealt with me and every one of them smiled and seemed to be enjoying themselves. Go by Verizon and tell me how it is there, me personally, I'll never go back. Thanks for the incredible service Justin and thanks to the manager (forgot his name) y'all I rock and I will def be back.

Recently we made a move out of state, and after we got to our destination we quickly discovered…read morethat my current wireless provider was not going to be sufficient. So, we made a phone call to our local AT&T Store and had the pleasure of talking with Jason. Jason walked us through the process over the phone, gave us the list of information we would need in order to complete the process and let us know that he would be there to help whenever we could make it over to the store. The next day we had everything together and, sure enough, Jason was there to greet us at the door and walk us through the whole process. Like anything, we ran into some issues along the way, but he patiently did whatever it took to make sure we were 100% good to go when we walked out the door. If you're ever in need of AT&T's service, I would highly recommend making the trip over to this store and checking to see if Jason or one of the other team members can help you out too!

My experience was very frustrating. I went in to buy the iPhone. The guy behind the counter was so…read moreunresponsive to me. He avoided talking to me. He was on the phone the whole time I was there with earbuds in. He was the only guy in the store. He did not have the phone that I wanted. He did everything in his power to ignore me and to act like I wasn't even there. It was the weirdest store experience I've ever had. He was a tall, black young man. I'll never go to that store again.

My phone was stolen on Broadway last night and Claire specifically helped me get exactly what I…read moreneeded to get my replacement phone ordered, today. She was so kind and helpful and I'm super grateful.

**Most Disappointing Customer Service Experience Ever**…read moreStore Associate: Kai Store Manager: Paris After numerous conversations, I worked with T-Mobile to have a replacement phone sent to this store for pickup for a warranty exchange. The store associate, Kai, reviewed the phone and said she wasn't sure she could process the exchange, so we called T-Mobile corporate in the store to confirm my device qualified. Two different T-Mobile leaders confirmed to her (on speaker phone) that since the screen was not cracked and had experienced an internal malfunction it was covered and they instructed the exchange to be processed on the spot. After the call Kai started pushing on the screen, aggressively jamming her nails into it and damaging my phone. I told her to stop. At this point, she told me she would not process my exchange. When I asked for a manager she said her manager, Paris, wasn't available, but she would call her to confirm if the exchange could be processed. Kai went into to the back office claiming to call her manager - she later admitted that she never actually called her manager - admitting she LIED to me. I told her that I had never experienced such poor customer service, lack of empathy, or disrespect - she couldn't care less. I went back to the store a few days later when I thought her manager Paris would be available, she wasn't but Kai was just as rude as before, making other customers in the store very uncomfortable. Many days later I received a call from the manager Paris, her communication disregarded my concerns, she didn't sound alarmed that her employee lied about calling her, or that she damaged my phone - the same one I was trying to replace for a warranty exchange. I told her I wanted to allow her to make the situation right but Paris failed to seize the opportunity. Paris then canceled the warranty exchange against my wishes, I later received an alert that it was canceled due to my request?!! This was the worst customer experience I have ever had, Kai and Paris are an embarrassing representation of the brand. Their actions and interactions were counter to everything T-Mobile claims to be. If I were able, I would rate the store negative stars.

My friend had a broken charging port on her iPhone 12 and came here to fix it, on the second visit…read morewhen the worker had the part, he charged her 140$ and claimed it would be fixed. When she got her phone back, it charged (very slowly though), but now didn't function at all; it turns on and off again at random, and restarts every two minutes after a frozen screen and turns black to shut off. We came back together to speak with the worker, and he argued with her for 15-20 minutes saying he warned her (he did not) that it had a bigger problem, and that he wasn't the one who damaged it (he was the only one to see and open the phone when she brought it in), and refused to give a refund.

STAY AWAY!! DON'T DO IT!! I would give zero stars if possible. I was quoted $250 to replace the…read morescreen in my s24 ultra. I thought it was low, but after the guy assured me he was putting the same screen in my phone I figured it was just a less expensive aftermarket screen. I go to pick it up and immediately I notice THE SCREEN HE PUT IN MY PHONE WAS THE CHEAPEST LCD SCREEN PROBABLY AVAILABLE, not an AMOLED screen which is what I had. The whites have a pink hue, the refresh rate was about 30 and now I have giant bezels on my phone. I point it out to the guy and he immediately says he is going to order the correct screen and I can come back in a few days. So I go back and before I give him the phone I ask again, last time you told me you were putting the same screen in and that was not true, is this the correct screen. He tried BSing for a minute, but come to find out HE WAS APPARENTLY GOING TO PUT ANOTHER CHEAP LCD SCREEN IN MY PHONE in my phone. I told him my phone had an AMOLED display, you told me you were putting the same screen in and that was not the case, I would have not let you do the work if you were truthful. The screen is one of the main components you are paying for with a higher end phone. He then tells me AMOLED is going to be expensive. I ask how expensive and he says $100 more, which would bring me to $395 total with tax. I say ok that's reasonable. He orders it and I go back. It's a USED SCREEN, and at this point I just want a screen in my phone and it was in ok condition. He put the screen in, I pick it up. THE E6000 glue he used to put it together is A MESS OOZING OUT EVERYWHERE and THE BACK OF MY PHONE IS COMING OFF. I'm sure if I went back he would agree to "Fix" it, but no thanks. It's without a doubt no longer waterproof. Now I am going to have to pay to go somewhere else and hope and pray can remove all this excess glue and probably reseal the back glass.

Friendly service, replaced the battery on an iPhone 5 that was no longer serviceable by Apple. Not…read moreoriginal part of course, but everything went great and I got a working device in the end. Service took a couple of days due to having to order the part.

I was sent here by asurion to fix the back glass on my phone. Within a week, Apple confirmed that…read morethe motherboard was completely fried and the mag safe charging option was never even hooked back up.