I was going to give 5 stars as they got us in and out in a jiffy. It was not an all day sales…read morepitch, though there was some pitching. There was no line, it wasn't busy. When we left though, we found that they signed us up for a promotion that we did not consent to. We had to go back on the website the cancel. The promotion would have eventually cost us more. If you go here, please double check what you signed up for.

Called to ask a couple questions. After i was done asking my first question, the line went silent…read more I tried calling back and the phone hung up immediately. I'm not sure if they're hanging up on me on purpose or they blocked my number. The guy that answered was automatically sounding like he was in a bad mood when he picked up the first time. So annoying

Today, we went this place to get a new phone & a sales person name Heidi helped us. Because of our…read moresituations. , we couldn't get a phone today. Eventhough we couldn't get a phone today, she explained everything we needed to know to get a new phone. She was very nowledgeable, with a very professional manner. She made us very pleasant & comfortable... After we left the store. I have a question so. I went back to the store. This time one of the other sales person (a gentleman) answered the question. Also he was very nice. I noticed the store review weren't all that good. Our experiences with this store, we have T-mobile service for a long time, were always good. Keep up the great work & would like to see the store ratings get higher! Thank you Heidi!^^

Derek was our guy who helped us he Did a great Job and his help was much appreciated.read more

Don't waste your time, they are an Unauthorized apple repair center. They use Secondhand parts and…read morecan't calibrate. Phone screen won't work the same as an OEM part. Use an authorized repair center in the future.

This is the best cell phone repair store I've ever been to. They were quick to facilitate my…read morerepair. They got me back on the road quick. They understood that I needed my phone for my business and they didn't show any lack of effort. Definitely recommended and I look forward to next time I need their services.

If I could give them a 10 star review I would the salesmans name was Jack he help me out on the…read morebest deal on a phone for my daughter he also got me the best deal on a phone case and charger I would highly recommend this business for anyone looking for a phone service or new phone.

I ordered some items on Wish to be picked up. When I arived at 17:56 (had some trouble parking),…read morethey had already closed. This was still in their business hours, yet the store was dark and empty, and locked.

I would personally like to thank Laurie. She was fantastic! We have been trying to solve a phone…read moreproblem (calling 911 with the SOS touchscreen button) for three weeks. Spoke with the AT&T store at Arrowhead and was told we were out of luck and to call AT&T direct. Called them, they called the manufacture and was told to buy a case for the phone. (Pantech people don't even know the phone they develop!) so the AT&T guy advised to us an upgrade on another line and toss the phone. Now we get to the store meet with the greeter who we show the problem. He shows us a couple phones after looking at ours. We hang out for the next rep that turns out to be Laurie. So check this out. She grabs a phone out of the box due to the demo on the wall not working. Then it happens. This wonderful lady lets us know to take the lock code off the phone we have and guess what?! Problem solved!!!! So lets recap.... AT&T store at the mall, AT&T corp., manufacture, and a greeter.... I run a million dollar a month store and I would hire Laurie to cover all these people and pay her triple! Common sense, logic, product knowledge, and customer service! Gets no better than what Laurie is! Thank you so much Laurie!

I started this process on August 14, and what should have been a simple phone upgrade has turned…read moreinto an extremely frustrating experience. My first visit started out fine until I realized the representative had ordered the wrong phone. As soon as I noticed the mistake, I called the store. The representative spoke with AT&T customer service and was told the order could not be canceled. I was also told that I would need to wait for the incorrect phone to arrive before it could be returned or exchanged. However, the store representative assured me that once the phone arrived, I would be able to exchange it for the correct phone without a problem. Three days later, I returned to the store to pick up the phone I never wanted in the first place. The representative who originally helped me acted as though she did not remember me and offered no assistance with fixing the mistake. Another representative eventually helped me and explained that if I exchanged the phone in the store, I would have to pay a restocking fee and pay the sales tax on the phone I originally wanted **before I received the refund for the sales tax I had already paid on the incorrect phone**. I was also told that the sales tax from the incorrect phone could not simply be transferred or applied toward the correct phone. To make matters worse, the store did not even have the phone I wanted in stock, which was the reason I had asked the original representative to order it in the first place. I was then told I needed to send the incorrect phone back and wait for it to be received and inspected. After speaking directly with AT&T customer service, I learned that the exchange process I had originally been promised was not actually how the process worked. Instead, I have to wait for the returned phone to arrive, be processed, and be inspected before anything else can move forward. No one could give me a clear answer about how long the inspection would take. I also cannot receive a refund for the sales tax I paid on the phone I never wanted until the return has been inspected and processed. I was told that could take another 3-7 business days. On top of that, I cannot upgrade to the correct phone until the upgrade connected to the incorrect phone is removed from my AT&T account. Right now, the system still shows that I have already completed an upgrade, even though I never received the phone I actually wanted. It is now August 20, and I am still waiting. No one at the store has been able to resolve the issue, and the customer service representatives over the phone cannot complete the upgrade until the return process is finished. The biggest issue for me is that this entire situation started because the wrong phone was ordered, yet I am the one dealing with all of the delays, additional upfront costs, conflicting information, and inconvenience caused by that mistake. Based on my experience, I would not recommend this location. It felt like the priority was making the sale and repeatedly trying to sell me AT&T Internet rather than making sure my phone order was correct or helping resolve the problem afterward. Hopefully, at some point, I will finally receive the phone I originally went there to purchase. Horrible experience.

I believe the this store is under new management so a lot of the older reviews don't apply anymore…read moreas those were the previous owners. I bought a phone from here and they have a wide selection is accessories - the lady who helped me was very knowledgeable. I would recommend this place if you're looking to support a small business and need to buy a cellphone or accessory.

Paula was very nice and helpful. We went there to check out videogames and they had a vast…read moreselection. Highly recommend this store!