GREAT TEAM HERE! Very professional and diverse! Everyone was attentive and i can see why everyone…read moremakes this store their home location!

The worst seriously I was ill and came back about an issue with my phone and he kept bringing up my…read moreillness that I was hospitalized for talk about HIPPA law Jose is the manager with a nasty entitled attitude you don't ever bring up a persons medical history

I had been thinking about upgrading my Samsung S20 phone. I noticed there was a T-Mobile store in…read morethe same parking lot as another business I was going to. I could not have been more pleased with the service I received. I was cheerfully greeted when I walked through the door. Shortly thereafter, Alex introduced himself and proceeded to provide 5 star service including product information, relevant accessories and pricing. He is an absolute pro. I will definitely be back to this store for any future needs. Thanks Alex. You are appreciated.

I will not go to this location inside desert sky mall , not sure if it's new staff or something but…read moreI went in to get a new phone and they neglected my service because I didn't want to add insurance. They said they can't help me if i don't get insurance. Shortly after I left I called customer service and asked if it was required they said " NO" it's not and was able to get the phone I wanted .

Went in because I was doing business with an approved Verizon retailer where I had issues right out…read morethe gate. Customer Service recommended going into a corporate store and I went here. Hands down the best customer service I have received since being a customer for 3 years. I was greeted as soon as I walked in the store, I had an appointment but checked in a little early. I love the app that shows how many people are head of you. First off, Pedro thank you for everything! I was having issues that were very frustrating and right off the bat, he listened and provided the best solution for me. He was helpful and explained everything that I would see on my upcoming bill. Pedro, I thank you for your professionalism, patience and understanding. I don't mind driving the distance when I can get great customer service.

I made an appointment for help with an iPad I received for Christmas. Jordan helped me the moment…read moreI walked in the door and had me up and running very quickly. He was patient and friendly. All in all a very good experience.

Searched for a place to get a new battery for my old cell phone I still love and found this near me…read moreopen on a Sunday. They wanted me to leave it for them to handle whenever, but I stated I needed it right away so they accommodated me. A very nice rep hooked me up in under 15 minutes for $50 and now my phone is like new. I highly recommend this little shop.

From the owner: Cell Geeks and Repair is your one-stop shop for all your mobile phone needs. We specialize in fast…read morephone repairs, offering on-the-spot repairs for most devices. Looking to buy a new or used phone? We have a wide selection of smartphones, including refurbished phones at affordable prices. We also provide phone unlocking services and offer various prepaid phone plans. At Cell Geeks and Repair , you'll find a full range of mobile phone accessories, from phone cases and screen protectors to chargers and Bluetooth devices. Plus, we carry toys and many more gadgets. Everything you need is conveniently available under one roof.

Prompt response to text and email made scheduling very easy. I had my new iPhone 13 Pro Max battery…read morereplaced in under an hour. Staff is knowledgeable and curtious.

Took my phone there to get the screen replaced because the flex seal was broken. They told me they…read morewould order the parts same day and the phone would be fixed in two days. Three days later we called and the guy on the phone was very rude and dismissive and said he hadn't even ordered the parts and he didn't know when the phone would be fixed and he would call us when it was done. The next day we went into the store and he handed us the phone supposedly fixed but said he had cracked the back screen while he was fixing it and he would order and replacement free of charge. Cook, but why was he messing with the back of the phone when it was the front of the phone that needed to be fixed? Then minutes later the phone is just about dead. The battery it's draining fast. So we charge it. It gets to 100%. And then an hour later it dies. Something is wrong with it if it can't hold a charge. It wasn't like that when we gave it to them before they replaced the screen. Next thing you know, the phone screen is all glitched out. We can't move it, close it, it won't respond to anything. You can turn it off, but once you open the phone, that glitched out screen is there. While that's happening, the phone smells terrible, like burning glue or nail polish remover. At that point, I'm completely done. We are going back tomorrow and demanding they fix what they damaged or that they refund us completely. Because this is absolutely ridiculous. They also did not give us a receipt when we initially paid, or tell us that the phone screen we got was not under warranty and instead of us paying through the store computer. The guy pulled out a phone and had us tap to pay through there. And then next transaction pulled out a different phone and had us tap to pay through there. They are scratchy and deceptive and I warn all who see this, STAY AWAY. Find someplace else to get your phones and electronics fixed. If I could rate no stars or even negative stars I would. I paid over 400$ for them to give me back a phone that was in even worse condition than when I gave it to them.

5 Stars - Mobile Kangaroo: The Most Magical, Slightly Sketchy Repair Shop Ever…read more I walked into Mobile Kangaroo fully expecting to leave with a funeral plan for my laptop. It had the kind of error that makes even Google say, "Yeah, you're screwed." The location? Let's just say I half expected to see a raccoon wearing a trench coat trying to sell me "genuine" AirPods. Then enters Jeremiah--late, but in a "divine intervention" kind of way. He didn't even touch my laptop. He just existed near it, and suddenly, it booted up like nothing had ever happened. I don't know if he's Apple-certified or just has an electromagnetic field of pure wizardry, but I do know that my laptop is working, and I didn't have to sacrifice a goat. Would I come back? Absolutely. Would I bring a friend? Yes, but I'd also warn them not to make eye contact with whatever is lurking in the back alley. Five stars, one sketchy location, and an IT wizard named Jeremiah who deserves a raise (or possibly a shrine).

I had a terrible experience with Mobile Kangaroo in Phoenix and would encourage you to steer clear…read moreof this place. Apple sent me to this store for a simple battery replacement. My battery was losing power, and Apple thought it needed to be replaced. Although Apple arranged a specific appointment for me, the single employee there looked surprised to see me and wanted to diagnose the phone. I explained I was only there for a battery swap. Unfortunately, they did not have the correct replacement battery, and the Kangaroo employee told me it would arrive in two days. Three days later, I called them. The same employee had no recollection of the order. In fact, he had not gotten around to ordering the replacement battery, which took another two days to arrive. I then took my cell phone back to Kangaroo for the battery swap. The employee said he would have it ready in an hour and a half. I returned then and took the phone with me. As soon as I got home, I noticed something rattling inside the phone, and then it kept shutting down and powering back up over and over, so I called Kangaroo. First, the same employee said he was sure everything was fine, but when I stressed that there was something significantly wrong, he had me return. During this visit, while I sat waiting for around 45 minutes, the employee discovered that the logic board had been damaged and admitted he had caused the issue. He then sent me to an Apple store. There, the Apple tech guys were puzzled by the phone damage and implored me not to take any cell phone to Kangaroo for repair. In the end, a week of my time was wasted, and I am having to go several days without a phone while Apple sends a new logic board. This has been frustrating and puzzling. While Kangaroo is listed as an "authorized Apple" service center, there was only one employee at the store I visited. He is often occupied by customers in front, then goes to the back to perform repairs. He seems overwhelmed and undertrained. I do not recommend taking your cell phone to Kangaroo Mobile. In fact, I would head to any other repair place but Kangaroo.

Customer service is lacking. We will not be back here regardless of how close it is to our house,…read moredon't talk down to customers even if you can't personally handle the issue *in store*.

Stopped in to add a line and purchase a phone for my Mom's birthday. Adrian Sanchez knew exactly…read morewhat I wanted and needed. Plus, he recommended several helpful accessories. TMobile/Sprint was offering a free line, network upgrade, and other benefits. Everything worked out perfectly thanks to Adrian and Sprint/TMobile. And Mom is so happy Thank you Adrian!

My first and only time in the store was infuriating. We got there around 6 o'clock on a Sunday when…read morethe store closes at seven. There were three service people helping two customer groups. It took about 10 minutes before anyone acknowledged us. They then told us that it would take up to 20 minutes before we were helped and that the store closes at seven. We told them specifically why we were there and we questioned if we were better off coming back during the week. The service representative said "stay today, We are busier during the week". We ended up staying until 5 to 7, waiting patiently when the service representative came over to help us and again, we told them why we were there. We were there to upgrade our phone. He said oh let me see if our safe is still open, went away, came back and said sorry it's not open. Holy Toledo! So they told us to stay knowing why we were there and and wait patiently for nearly an hour and then could not help us. That was so rude, so disrespectful, and so inconsiderate that I would not step back in that store again.

The customer service honestly is so good I when there for the first time thinking that was gonna be…read moreso Much hustle but I have the luck from Christoper and Beranny to walk me through all the process and when so smooth so o highly recommend to stop by am sure everyone else is ver nice

Kai took great care of myself and my daughter. These guys were amazing. Took care of us in 20…read moreminutes. Replacing a screen on a brand new iPhone Come check these guys out they're amazing. Thank you.

DO NOT GO HERE ! I went here to get my phone fixed and they…read moredid not fix it properly . they replaced it with a faulty screen. it had lines all over it . I asked if they could fix my phone, trying to work with them and see if they could redeem themselves for the poor service and I was told I needed to pay again for them to fix the mistake they made. which is completely absurd considering they didn't do the right job in the first place. I then asked for a refund which was refused so I had to put in a dispute. THEY WILL NOT PROPERLY FIX YOUR PHONE AND THEY WILL STILL KEEP YOUR MONEY . PLEASE GO ELSEWHERE. This place is a sham.

My mother's cell phone was frozen and the rep online recommended a visit to an independent cell…read morerepair shop. The fellow was so friendly when I called to check their availability that I sent her here. She said he was so helpful and was able to fix the problem with a hard reboot! No charge! We will definitely be back for a new screen protector the next time one is needed!

This is the place to bring your phone! The owner is incredibly helpful and highly skilled at what…read morehe does. I needed two parts ordered for my phone, and he was able to get them within a couple of days. The repair took just 45 minutes, and the price was very reasonable. Even if you're coming from Mesa, it's worth the trip. I highly recommend this shop and the excellent service they offer.