I had been thinking about upgrading my Samsung S20 phone. I noticed there was a T-Mobile store in…read morethe same parking lot as another business I was going to. I could not have been more pleased with the service I received. I was cheerfully greeted when I walked through the door. Shortly thereafter, Alex introduced himself and proceeded to provide 5 star service including product information, relevant accessories and pricing. He is an absolute pro. I will definitely be back to this store for any future needs. Thanks Alex. You are appreciated.

I will not go to this location inside desert sky mall , not sure if it's new staff or something but…read moreI went in to get a new phone and they neglected my service because I didn't want to add insurance. They said they can't help me if i don't get insurance. Shortly after I left I called customer service and asked if it was required they said " NO" it's not and was able to get the phone I wanted .

Beautiful store front. BUT ... So many issues that indicate…read moreprofound problems there!!! 1. The representatives there PUSH and PUSH to force me as a client into the sale of increasingly expensive equipment and services! 2. The agents turn into mean and discourteous people when they realize that you as the "client" are also there needing "support" for AT&T products. 3. The agents have no time to give clients. Delay and fail to meet appointment times as pre-arranged by over an hour. 4. The agents repeatedly give incorrect information about plans and products. 5. They cannot give precise accurate responses to the actual cost of their own AT&T services and products after the sale has been transacted. i.e. for months 1-36 6. The worst customer service!!!! These are the reasons we will be switching to another carrier ASAP.

Worst AT&T I've ever been to. This isn't our first bad experience there. Not enough employees to…read morecover the volume of costumer traffic.

I just wanted a phone case and nothing else, called ahead to make sure they sell my phone model…read morecase. They said yes. I went in and Kai was very helpful, knew exactly where his cases were and showed me my phone fit in it before I bought it. Solid price for a phone case too!

SCAM! This dude is selling knock off temu screens. I knew for the price it wasn't gonna be an…read moreauthentic "Apple" made screen, but I thought it would at least work sufficiently. This screen here is straight up broke. It keeps freezing, sometimes it knows if you're trying to press something- sometimes not.the screen edges are totally non-responsive, the screen is dim and the colors are so dull. I was so pissed off and was going to go in there to confront the guy and demand a refund, but then I found out I had paid enough of my phone off to trade it in. I had a small crack before I "demolished" my screen, and I wouldn't have been able to trade it in with that small crack. I just traded it in so I guess you can use this guy if you wanna phony screen U can rip the carrier off with. This guy is running a scam shop, he should literally be investigated and shut down. I will probably send a tip over to the AG...it's criminal. Absolute dog shit.

Customer service is lacking. We will not be back here regardless of how close it is to our house,…read moredon't talk down to customers even if you can't personally handle the issue *in store*.

Stopped in to add a line and purchase a phone for my Mom's birthday. Adrian Sanchez knew exactly…read morewhat I wanted and needed. Plus, he recommended several helpful accessories. TMobile/Sprint was offering a free line, network upgrade, and other benefits. Everything worked out perfectly thanks to Adrian and Sprint/TMobile. And Mom is so happy Thank you Adrian!

Went in because I was doing business with an approved Verizon retailer where I had issues right out…read morethe gate. Customer Service recommended going into a corporate store and I went here. Hands down the best customer service I have received since being a customer for 3 years. I was greeted as soon as I walked in the store, I had an appointment but checked in a little early. I love the app that shows how many people are head of you. First off, Pedro thank you for everything! I was having issues that were very frustrating and right off the bat, he listened and provided the best solution for me. He was helpful and explained everything that I would see on my upcoming bill. Pedro, I thank you for your professionalism, patience and understanding. I don't mind driving the distance when I can get great customer service.

I made an appointment for help with an iPad I received for Christmas. Jordan helped me the moment…read moreI walked in the door and had me up and running very quickly. He was patient and friendly. All in all a very good experience.

There was 1 person working and a line to be helped by that person. When we were 2nd in line, a…read moreperson walked in and straight up to the staff member. She started helping them without redirecting them to the line that had formed. We just left.

Having employees call back and fix the issues they created by trying to get commission.read more

I believe the this store is under new management so a lot of the older reviews don't apply anymore…read moreas those were the previous owners. I bought a phone from here and they have a wide selection is accessories - the lady who helped me was very knowledgeable. I would recommend this place if you're looking to support a small business and need to buy a cellphone or accessory.

Paula was very nice and helpful. We went there to check out videogames and they had a vast…read moreselection. Highly recommend this store!