This company has committed fraud against my deceased father for nearly 2 years while he suffered…read morefrom dementia. My 80 year old mother has been trying for months to resolve this fraud, but they refuse. I have called customer service about 5 times, and the people I have talked with have been both rude and are not knowledgeable. They are now attempting to basically extort my 80 year-old, widowed mother saying she must pay nearly $300 for a phone she has never had. I strongly suspect someone has hijacked this account, but no one at Verizon, at this location or at the customer service center phone number cares. I strongly advise anyone to choose any other service provider than Verizon. Yes, we are escalating this case legally, and I have called an attorney and discussed it by phone. We will be progressing to next steps legally shortly. But this is a lot of stress for an 80 year-old woman who can't help but blame herself for this fraud, as if she did something wrong, and who is upset that now her children have to be involved in helping her. I estimate the possible fraud here is in excess of $1000.00 for the widow of an Army Veteran on a fixed income. Personally I would be ashamed to even walk by a Verizon store, much less work in one. This company is a blight on the East Tennessee Community. UPDATE due to response of Verizon below: The response is, of course a total PR lie. I contacted the email address as requested in the response, and 6 days later no one from Verizon has replied to me. Further, Verizon continues to harass my elderly mother with calls, even though they have been informed that her husband is dead, and not to call again. I have retained an attorney and we are moving forward with legal action, which is of course costing me money. PLEASE listen to me, DO NOT use Verizon. There are many choices. Do not make the wrong one.

Been with Verizon since cell phones came out! The company has taken a steep BASE jump down in…read moredecline in the last year maybe two. I read another review from a Ryan P about his elderly mother and Verizon extorting her. I TOTALLY believe it at the end of the day after countless hours wasted on days that pile up I mean 6-8 hours I have spent trying to resolve the issues the thievery it boils down to them trying to wear you out and give up...I think I am one person ....what of the families with children oh my the money draining out of their account must be more like the force of a recent flood. They certainly did me the moment I had large sums of money in my account it all took shape they billed deceitfully such as the begining and end of EACH month so it could be explained as running into the next month or flexible billing days. even the thank you for payments would be thought to be a second reminder .... BUT ...no. They straight up billed me mostv$400 a month I am one person one phone line . Now they still bill me $375 a month and I have not had service w them in 4 months. They even admitt their mistakes and do zero to fix any of them. The bills won't even include details when I try to login into my disconnected account I'm told I don't have permission that I'm not an owner or manager or my own singular account. This store told me if I came back they would call the police for trespassing because I insisted the store was located in the Marketplace shopping area. it even says that on the huge Steel archways when you enter the shopping area. How can you admit to charging me for a disconnected account which was really just number change...for over a year? And not fix? Absolutely ludicrous

Ordinarily, I am an on-the-ball person. I tend to do my research prior to making purchases so I am…read moreknowledgeable when I am speaking to sales people. However, when it comes to things breaking, I am completely useless and need someone to hold my hand and walk me through what needs to be done. A week ago, my daughter's iPhone just stopped working. She did nothing to cause it. She was just sitting on her bed and it started acting funny then went off altogether and we could not get it to turn back on. We got the phone 5 months ago so I knew it was still under Apple's limited warranty and I decided to take it in. I searched the Apple site for where to go get help. Simply Mac was first on the list. I guess I mistakenly assumed they were just a small apple store, but it's not related to Apple. I show up at the store and explain the situation to the associate and that any repair should be covered under warranty. First thing he does is look at the phone and ask me if I have had the screen replaced. I told him that we bought it as a brand new phone and nothing has been done to it. He actually made a comment about Verizon selling refurbished phones as new. He then looked at the water indicator light (which I had found enough online to have already have done this) and once he determined there was no water damage looked over the sides. He told me the phone was bent and that would void any warranty from Apple. He showed me the bend and I didn't see whatever it was he was seeing. He said he would take it into the back and open it up, but it already looked like bad news. He came back and said there was no damage internally, but because of the bend the repair wouldn't be covered under warranty. I asked what the repair would cost and he said $379. I then asked if we could just send it to Apple to see if they would repair it under the warranty. He told me that he has done that before and Apple just sends them back. He said maybe I could call Apple and beg them and they would go ahead and fix it. He was so cold and unhelpful that I eventually took the phone and said that it looks like I am stuck and have no other option but to buy a new phone. He told me "yeah, sorry." I left the store and the next day went to Best Buy Geek squad to get a second option. A friendly man immediately took my phone in the back to run their checks on it. He came out and told me that my phone was going to have to be sent away and it would take 16 days. I asked if it was covered under warranty and was told yes. Out of curiosity, I then asked if there was anything we could have done to have caused this. He told me we did nothing and it was just a dead phone. Lesson definitely learned.

Simply communist. Talked down to me and demand I wear a mask to do business. That really pissed me…read moreoff. I have freedom of choice still. How progressive of you. Barf

ATTENTION: READ BEFORE REPAIRS…read more These guys messed my phone up beyond repair and refused to do ANYTHING about it. Took my phone in to have my screen replaced with another identical phone I had and I let them keep the 2nd phone for parts. I went to pick it up and paid them and the guy working told me I had some lint down in my simcard tray and he took a tooth pick and got it out. I went to my vehicle and tried to make a call and got an error messaged that said please insert simcard. I checked the simcard tray and the sim card was in it. I took the phone back inside & told them it didnt work and they told me I would have to pay more for diagnostic then pay to fix whatever was wrong with it. I told them it was working fine before they swapped my screen and they even told me they stuck a qtip in my sim card tray. "I know there was not any lint in it, the phone worked great even with a cracked screen." They refused to fix my $1600 phone that they broke without me paying them to fix it. VERY VERY UNPROFESSIONAL, DISRESPECTFUL EMPLOYEES that can NOT take responsibility for there actions. I WILL NOT EVER RECOMMEND THIS COMPANY TO ANYONE! THE OWNER REFUSED TO REPLACE MY PHONE OR PAY ME FOR IT. He stood behind his employees so he as well wasnt responsible for there actions and it wasnt money out of there pocket! #straightGARBAGE! Does not even deserve one star, but had to select it to warn everyone else of there secrets, and how they do business, and could care less about there customers. Wish I wouldn't have e paid for that screen repair now or gave them a phone for free cause now I have no option but to go pay $1600 out of MY POCKET again....smfh! If you choose to give this company your money, THATS ON YOU! but if you read my review, YOU HAVE BEEN WARNED ​

Very knowledgeable and friendly staff! I will continue to come here for all of my tech needs!read more

Waited for about 20 minutes to be helped, was blown off for an issue that took me 2 minutes to fix…read more The guy said he was going to help another customer while I took care of it, which guaranteed I would be there for another hour. After fixing my issue in two minutes, waited for another 20. When it became apparent I would be there much longer, I just left. I was simply there to drop off a trade in. Shouldn't have been that complicated.

Quick, polite service. This store is well stocked with phone models with employees eager to help.read more

I went in to get the battery replaced on my phone and the entire service was fantastic. The…read moreemployees were super nice and they were able to get my battery replaced in about an hour!

The charging port of my phone was filled with dirt and I had hard time charging my phone with a…read morecord but brought it in to CPR and the guy (mustache guy) did a thorough cleaning of my phone and case for only $20. Now I can use my charging cord without struggling, he did a great job and was very nice

This is the worst location. I sat and waiting for over an hour and no one even spoke to me other…read morethan saying hello when I walked in. There were 4 people ahead of me, and we all ended up walking out because we waiting for so long.

This Location is one of the most unprofessional businesses I have ever experienced. After being…read moreborderline harassed by an employee to swap carriers because he could "save us so much money". After agreeing to swap carriers they blatantly lied about promotions they were having guaranteeing it would give us the best deal in reality, they were going to cost us out the rear. We swapped over and traded in our phones which they were supposed to buy out. They stole our phones and did not give us a credit or paid for our phones. Our first bill rolls around and its $800 for a single month bill for 2 phones. After calling and trying to fix the issue we were given the run around and avoided by the store manager, we were able to catch her in store, and she hid in the back until she realized we weren't leaving and proceeded to tell us they were nothing they could do but they admitted and recognized the fraudulent charges on our account. After continuing to press the issue the employee who sold us the plan told us to "Suck it up and just pay it." this has been a 4 month process and we are nowhere close to resolving the issue and we are out over 1,000 dollars paying off the phones that this location stole from us. I'm writing this scathing review in hopes somebody reviews this before visiting this store. ATT in a whole minus a couple operators are completely full of it and instead of helping the issue they hung up on us. I would not recommend ATT as your phone carrier but I strongly urge you to visit ANY location other than this one. The staff is profoundly unprofessional and rude. I have exhausted all resources and patience to resolve this issue within ATT systems and will now seek legal action from here on.

Great service at the Johnson City store, very helpful staff. I would highly recommend this store…read morefor any of your battery needs, they have a good selection of batteries of all sizes.

I WOULD NOT RECOMMEND GETTING AN IPAD FIXED AT THIS STORE…read more I have been waiting to get some iPads fixed. My kids and family break them pretty regularly, I will save up 3 or 4 broken ones and take them all to get fixed at the same time. I normally use cell repair shops, but I saw Batteries Plus, and I figured I would give them a try. They wanted 50-100 dollars more than any other place. I decided to give it a go with my 8th gen iPad. A little over two hundred dollars seemed steep, but, I was OK with it if they were going to use quality parts. They did it fast enough... I came back and checked it out, but I made a huge mistake. I used the power button to turn the iPad on, not the home button. This lead me to forget to test the home button. The screen works fine, but they destroyed the home button. It won't push like it did, it wobbles, and it takes 3 - 4 tries to get it to work, sometimes more. THEY HAD TO KNOW they didn't repair it correctly, yet they said nothing. I've had shops put in digitizers that had dead spots, and pitted sub-quality glass. This is just as blatant, no pride in the work they did. I paid more than $200 and received something broken in return. I set the IPad in a drawer and did not use it for a month, I get it out today and the screen has separated at the bottom edge. 2 Strikes, other shops in Greeneville and Johnson City, TN, charge up to eighty dollars less for the same service.

I paid for Samsung Care +. I pay 68.00 a month to verizon for phone damage. I have 5 phones. The…read moreSamsung I have has a cracked screen. Samsung Care + and Verizon both say use vBreakifix by Assurion. They will not repair it and say it is a samsung issue. Samsung submits the claim to Asurion and ubreakifix has the claim. But will not fix it keep saying it is a Samsung issue. THIS IS BS because it is a uBreakifix issue. The customer gets screwed. Would not use this company to fix a pile of rubbing dog crap. I now have a 1500. 00 phone that no one will repair after paying to have it repaired. Total BS.

I'm visiting, have an iPhone that I've taken into ATT and to a local repair shop in my home town…read more Both told me it would take over 4 hours and $250. To fix a cracked screen. Took it to uBreakiFix, and the representative there took one look and said your screen protector is cracked not your phone screen. Not believing him I pulled off the screen protector and he was correct. I was apprehensive to do so on my own because I was still using the phone extensively. What a relief and easy fix. Thanks for great service and your attention to detail. Kudos