This company has committed fraud against my deceased father for nearly 2 years while he suffered…read morefrom dementia. My 80 year old mother has been trying for months to resolve this fraud, but they refuse. I have called customer service about 5 times, and the people I have talked with have been both rude and are not knowledgeable. They are now attempting to basically extort my 80 year-old, widowed mother saying she must pay nearly $300 for a phone she has never had. I strongly suspect someone has hijacked this account, but no one at Verizon, at this location or at the customer service center phone number cares. I strongly advise anyone to choose any other service provider than Verizon. Yes, we are escalating this case legally, and I have called an attorney and discussed it by phone. We will be progressing to next steps legally shortly. But this is a lot of stress for an 80 year-old woman who can't help but blame herself for this fraud, as if she did something wrong, and who is upset that now her children have to be involved in helping her. I estimate the possible fraud here is in excess of $1000.00 for the widow of an Army Veteran on a fixed income. Personally I would be ashamed to even walk by a Verizon store, much less work in one. This company is a blight on the East Tennessee Community. UPDATE due to response of Verizon below: The response is, of course a total PR lie. I contacted the email address as requested in the response, and 6 days later no one from Verizon has replied to me. Further, Verizon continues to harass my elderly mother with calls, even though they have been informed that her husband is dead, and not to call again. I have retained an attorney and we are moving forward with legal action, which is of course costing me money. PLEASE listen to me, DO NOT use Verizon. There are many choices. Do not make the wrong one.

Been with Verizon since cell phones came out! The company has taken a steep BASE jump down in…read moredecline in the last year maybe two. I read another review from a Ryan P about his elderly mother and Verizon extorting her. I TOTALLY believe it at the end of the day after countless hours wasted on days that pile up I mean 6-8 hours I have spent trying to resolve the issues the thievery it boils down to them trying to wear you out and give up...I think I am one person ....what of the families with children oh my the money draining out of their account must be more like the force of a recent flood. They certainly did me the moment I had large sums of money in my account it all took shape they billed deceitfully such as the begining and end of EACH month so it could be explained as running into the next month or flexible billing days. even the thank you for payments would be thought to be a second reminder .... BUT ...no. They straight up billed me mostv$400 a month I am one person one phone line . Now they still bill me $375 a month and I have not had service w them in 4 months. They even admitt their mistakes and do zero to fix any of them. The bills won't even include details when I try to login into my disconnected account I'm told I don't have permission that I'm not an owner or manager or my own singular account. This store told me if I came back they would call the police for trespassing because I insisted the store was located in the Marketplace shopping area. it even says that on the huge Steel archways when you enter the shopping area. How can you admit to charging me for a disconnected account which was really just number change...for over a year? And not fix? Absolutely ludicrous

I went in to get the battery replaced on my phone and the entire service was fantastic. The…read moreemployees were super nice and they were able to get my battery replaced in about an hour!

The charging port of my phone was filled with dirt and I had hard time charging my phone with a…read morecord but brought it in to CPR and the guy (mustache guy) did a thorough cleaning of my phone and case for only $20. Now I can use my charging cord without struggling, he did a great job and was very nice

I just bought a phone at the Cricket store on Lyle St. just off of State of…read more Franklin. The service was great & the young lady, "Addie", was very nice & very professional. She really knows her job well! Thank You! --A Satisfied Customer!--

If you're looking for the best no nonsense, no pressure, most knowledgeable, best buy's on cell…read morephones, service, & Direct TV , look no further than your nearest Cricket Wireless store. I've tried the rest, Verizon, T - Moblle, Sprint ( which is soon to merge with T - Mobile, and you'll be treated as you were at T - Mobile - TERRIBLE! ) I got an incredible deal this past month from Cricket Wireless, 612 Lyle St.,JC, dealing with Rob & Brandon, 2 outstanding sales persons, ( 2 FREE phones and 2 lines of unlimited talk, text, AND data for $80.00/ month) ,and couldn't be happier. Stop by and see what they have to offer. I guarantee you won't be dissappointed !

ATTENTION: READ BEFORE REPAIRS…read more These guys messed my phone up beyond repair and refused to do ANYTHING about it. Took my phone in to have my screen replaced with another identical phone I had and I let them keep the 2nd phone for parts. I went to pick it up and paid them and the guy working told me I had some lint down in my simcard tray and he took a tooth pick and got it out. I went to my vehicle and tried to make a call and got an error messaged that said please insert simcard. I checked the simcard tray and the sim card was in it. I took the phone back inside & told them it didnt work and they told me I would have to pay more for diagnostic then pay to fix whatever was wrong with it. I told them it was working fine before they swapped my screen and they even told me they stuck a qtip in my sim card tray. "I know there was not any lint in it, the phone worked great even with a cracked screen." They refused to fix my $1600 phone that they broke without me paying them to fix it. VERY VERY UNPROFESSIONAL, DISRESPECTFUL EMPLOYEES that can NOT take responsibility for there actions. I WILL NOT EVER RECOMMEND THIS COMPANY TO ANYONE! THE OWNER REFUSED TO REPLACE MY PHONE OR PAY ME FOR IT. He stood behind his employees so he as well wasnt responsible for there actions and it wasnt money out of there pocket! #straightGARBAGE! Does not even deserve one star, but had to select it to warn everyone else of there secrets, and how they do business, and could care less about there customers. Wish I wouldn't have e paid for that screen repair now or gave them a phone for free cause now I have no option but to go pay $1600 out of MY POCKET again....smfh! If you choose to give this company your money, THATS ON YOU! but if you read my review, YOU HAVE BEEN WARNED ​

Very knowledgeable and friendly staff! I will continue to come here for all of my tech needs!read more

This is a terrible business. My advice, STEER CLEAR! An employee at this location damaged my…read moredaughter's phone while trying to fix the screen. I began email correspondence with the owner Chris Lee. Mr Lee offered in an emai to compensate me for the cost of replacing my daughter's phone. The email said nothing about needing the device first. When I accepted, he then told me I have to send him the device first. As this seemed very odd, and wasn't mentioned in his original offer, I told him I would be happy to send him the device once I received the promised check. Mr Lee has now stopped answering my emails and I still haven't received a check. This is a very dishonest and frustrating way for him to handle his employee's damage to my property. There are reputable repair places in the area, this is not one of them!