I've been in here twice for a couple different reasons. Great people working there and they were…read morevery helpful answering my questions. Highly recommend!

So here's the thing . I brought my att phone which was new an s24 plus and the sales man was very…read moreslow . he said it was locked he took over the time limit that someone should take he and all there employees were very rude and they were all giggling and acting very rude to me. he was not serious and did not disclose the fact that I wouldn't get my phone paid off for over 60 days that's the main problem he never disclosed the fact that I would have to be paying for the the bill at att for a phone I traded in that I was happy with, I feel taken advantage of****if u r still reading don't go with Verizon there are better ways to have cellular service I'm highly disappointed and this situation is not resolved the staff was rude the feelings were bad I should not have done this.. beware of this plus they were ripping my grandma off with the extra lines they put on her watch and another line for her tablet..give me a break why would a 91 year old need three phone numbers??

Our last two visits to this location have resulted in dishonest salesmen screwing with our account…read morefor the purpose of financial gain, through undisclosed and unauthorized changes made to our account that give commissions to the employees. Last fall, an employee upgraded half the phones on our account and changed our billing plan without telling us he did it! We had gone in to only add two lines to our account, and did not want any other changes. This spring, the manager of the store insisted these things do not happen under his new leadership. Yet again, our bill had surprises! One example was that our phone insurance was canceled on the only line that wanted it, and then they added the insurance to our new line. The rate is also $10/month higher, the person who wanted the insurance doesn't have it listed on his line anymore, and a call to the corporate office confirmed that the salesperson received a sales incentive for making the change. Additionally, the manager himself told me we were overpaying on our bill by over $80/month, and that I should let him change the phone plan on all our lines. I smelled a rat and called corporate to ask about our lines. There I learned that his way I could "save money" was to downgrade all the lines, lose our mobile hot spots and reduce the data plans to nearly nothing. Worse, the change would've also reduced my teacher discount from 25% to 15%, diminishing the supposed "savings." Save yourselves time and money- just call the 800# where the staff knows more and will be far more honest.

The gentlemen who helped us was incredible. I spent 1.5 hours on the phone with someone from…read moreAT&T and, after 18 years of being your customer, I was about to actually walk away from your services. Dave solved my problem in 5 minutes! Not only that. He deescalated my frustrations and calmed me with his altruistic professionalism.

My 12 yr old son worked and saved up $140, to get his cracked screen fixed. This guy who worked…read morehere replaced the screen, then the turned the phone on, it showed the home screen for a few secs then went to a messed up screen. The guy wouldn't fix it, all he said was talk to boss. He wouldn't tell us his name or anything.

This place is honestly a joke. Not once but twice has my mom brought her phone here and the repairs…read moreonly temporary. First time less than 3 weeks, second time less than 3 hours. And the customer service isn't good. You bring the phone back to get "repaired" again and they charge you more because it "left the shop working". To me it's just unprofessional, and money hungry to charge for a repair that needs fixed twice . Won't be back, won't recommend. They're also very vague with what they do repair, they say they order parts , replace things and do all this and that. But you never exactly hear what was done. It's not written down it's not answered when you ask the owner . They say they have "paperwork" but no copier . The paper work has no details. No pre inspection notes , no parts no replacements . Phone battery died after it left the shop, worker told me it left with good battery #s and it's extra charge to replace the battery. Note says it was shown and documented Low battery numbers yesterday, didn't mention it , didn't show paper work till I asked for it today . NOTHING . A joke . Scam scam scam.

Robert is the man!…read more Mentally spiraling from my inability to AUX, a change was in order. My rash decision-making led me to pay for a new charging port rather than a new phone. We all have our flaws, mine a loyalty to a battle-tested iPhone XR. Albeit a new location, this guy has been saving technological hides for years. I'm grateful for his speedy work and thorough checks of other phone health portions. Whatever the phone needs, this is your guy. Big ups!

Was fast, in and out in about 1 hour. Very responsive and knowledgeable!! I needed my phone same…read moreday due to using it for work and found Indy Cellphones by my work. Was able to go there and get my phone the same day and everything works as new! Would recommend to everyone at my work!

From the owner: Started in 2015read more

The worst day of this new year got a whole lot better when Jaylin from the Verizon Authorized…read moreRetailer, TCC store answered my call when my family was having some trouble. The store I USE to go to was closed and this young man was there for us, not only did he walk us through the whole policy, but he got us a great discount and more features that the other store decided not to even mention we had or could get. I'm not the smartest man in Kokomo, but I'm smart enough not to ever go back to the corporate store that treats you like a number and takes all your money with no rewards. Kokomo goes to this store ask for Jaylin and walk out with your head up high knowing that you are well taken care of.

If you go, make sure you have them give you a paper copy of what your monthly bill will be. They…read morelied to me and now will cost me over $3000 for the next 36 months. Make sure you get a copy in hand before you leave of what the monthly bill will be.

I Had custom artwork proxy cards they refused to print…read more It's not really a wonder why the parking lot is empty. Got it done for much less at the Kokomo Public Library! Go there instead, Save yourself $ & keep the $ local.

I had an amazon return and the girl running the customer service\ amazon return counter was so…read moreincredibly rude. There was nobody at the counter and when i put the package on the counter she did not speak a word just glared at me. There was uncomfortable silence so I said that it was an amazon return hoping to prompt a response. The girl rolled her eyes at me and held out her scanner. I had to figure out she was wanting me to put my QR code in front of the scanner since she did not say a word, so I did so, but felt very demeaned. She did not speak a word just gave attitude the entire time. When she put the sticker on the package she just uttered "You can leave" under her breath. I was so shocked at the behavior and attitude. The guy they used to have running the counter was always so pleasant. This was definitely a change for the worse. I will go to the UPS store every time after this.

Vthey were nice as can be til they got my money came back with an issue and now im very…read moredissatisfied young lady in there was very disrespectful had boyfriend in there with pants hanging down past his rear end kept interrupting me tried try to charge me for something that is supposed to Free from Gov now I'm stuck without a phone or eligibility they got me revoked from Afgordable Conectivity Program beware of this store I'm gonna find a different store

I'm incredibly disappointed in my experience with Cell Phone CPR on Coliseum Blvd. I brought in my…read moreiPhone 14 Pro Max to have the camera lens replaced--a minor crack from a drop months ago. The phone had been working just fine, and I only wanted to be proactive in getting it fixed. Fast-forward three days after their repair, and the same lens is cracked again, despite no drops, bumps, or accidents. I took it back, assuming a business with "CPR" in the name might stand by their work. Wrong. They claimed the crack was due to a "puncture" and refused to honor their warranty, even though I had done absolutely nothing to cause damage. I asked what good a warranty is if it doesn't cover a repair that clearly didn't hold up, and they basically shrugged it off. Honestly, I would have been better off keeping the original, lightly cracked lens than paying for a replacement that failed within days. Do yourself a favor and take your business elsewhere. I wouldn't trust this place with a phone case, let alone a repair.

Very helpful. Called and spoke with Cody, arranged for my handicapped brother to come in and they…read morechanged the SIM at no charge.

This is THE BEST computer and phone and more fix it place ever!! I always get such great service…read moreand helpful advice. KALEB is very knowledgeable and gets things done so quickly! It is a pure pleasure to stop by. Kaleb went ABOVE AND BEYOND and gave great customer service... as always. The prices are very reasonable and so worth getting a true resolution to problems. All the peeps at Michigan Road are super polite, patient, and kind. Well done!

This is the second time I have used this chain and both times the service has been reliable and…read morefast. A bonus is you can schedule a drop off time or even request someone to come to you. For this visit I had a pretty easy fix. A charger had broken off in my iPad. The staff members looked at the iPad went to the back area to get a tool and got the pieces out in less then 1 min. It seriously to me longer to get the iPad case off. I would recommend this place to anyone who needs someone to work on their phone or tablet.