I just wanted to pay for a charger & box & they just sit there & ignore you or walk away or sit at…read morethe damn tables. I talked to someone & he said ok I will be right with you & talk to 3 other people & then sit down with another employee that was taking care of someone els. I can tell that employe didn't need help

Service is extremely poor. We were not even acknowledged when we went into the store. We waited 20…read moreminutes, no one spoke to us, so we left. The store was not busy at all. We left and went to Verizon!

Horrible service and even worse craftsmanship. It's crazy this place is even in business. You get…read morewhat you pay for and your money is better spent elsewhere! Discount prices reflect the discount work that is provided here. No skills whatsoever. Needs to find another profession.

I recently got my phone repaired here and not even a day later my phone screen was pressing buttons…read morehanging up all of my calls and within weeks my phone screen went completely black. I would not recommend repairing your phone here, not to mention they did not honor my warranty.

I called the geek Squad phone number on the website and got a horrible surprise! The call was…read morehijacked! I wanted an appointment for my printer to be cleaned and some non-english speaking person said he had to check for viruses. Lol and behold my computer was heavily infected. Remember, I was calling about my printer. So after installing an app he says my geek Squad anti-virus was stopped and would have to cancel my plan and buy a new one. I said I would just take my printer in, no thank you. He says thank you and hung up! I knew I was scammed so called the Lake Jackson store, got the real Geek Squad and talked to a really nice young lady who confirmed I called the right number but it wasn't them. Hijack! It didn't take any time to get an appointment, this time for my computer to check for damages. Plus she calmed me down for falling for the scam. Made me feel better. I left my computer there for a "thorough" analysis and am waiting to hear back. The young lady in Lake Jackson store was very polite, listened to me, was sympathetic, also patient because I could tell she was VERY busy. Made lots of notes and took care of everything! Couldn't be happier...well, let's see how my computer turns out By the way, they don't clean printers so I still have that problem. But I can only imagine how much this would cost without my Total Protection Plan! (Sounds like an ad! Sorry)

Great location with great associates. They are always willing to help. Great product selectionread more

This is about the METRO by T-mobile location, not the T-Mobile location…read more I'm sure their service is fine IF you speak Spanish. There were 2 people working there and neither spoke a word of English. We were having connection issues, but I could not get them to understand what I was trying to tell them. It's not that they didn't try, but talking into a phone translator isn't the best way to convey an intermittent problem. We left, cancelled our plan, with them and switched to another service.

I rarely visit to any stores One day I visited lake Jackson…read moreMetro by T-Mobile store and the sales representative whih is Habeeb is a good person and a GRT reporesentstive

WORST internet ever; save your money and your sanity, don't go to tmobmile. Have had them about 6…read moreweek, everything was great for about 3 weeks then the problems began. Called tech support only to told that the stores have been telling people all the bs , $35/month locked in for 5 years but not the truth that it is not available down here in Brazoria County Texas.

Why does T-Mobile give new customers all the deals but the old dedicated customers get nothing…read more T-Mobile will give 4 free phones to a new customer and dedicated customers has to trade in there old phone and $300.00 dollars and have to pay $55.00 a month for new phone that was $1399.00 minus $300.00 that's not a deal. You treat old customers very badly. I have had my phone for years and you'll make it impossible to upgrade not a happy customer

Very helpful staff. The store is clean and neat. Sometimes out gets really busy and you have to…read morewait for a while.

From the owner: Visit our store at Lake Jackson for all your latest mobile, 5G home internet, or business needs…read more For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.