Jack was very helpful and spent all the time I needed to understand my new phone. I had gone to the…read moreEnumclaw Verizon store first, but I wasn't comfortable with buying a tablet there

A single star location, a shame really, because the person helping was very nice & I got taken care…read moreof right away. Don't let that fool you! Avoid excess fees and additions that aren't asked for being charged! Review all charges before working with them and before paying for services you don't want. I found this location to be a sneaky little store that added a REDUX plan for my new upgraded phone WITHOUT agreement from me prior to the transaction taking place and final payment, REDUX costs $29.99. Although they got my old phone transferred to the new one within an hour and half, that also cost $39.99 which was not discussed prior to the completion, interesting right? There are about 10% of taxes included on both of those two transactions that had me out-of-pocket over $200 just based on those two "purchased" items. I was told my receipt would be emailed, but it was only my user agreements and payment plan for the new phone. I had to call the helpline in order to get my itemized receipt emailed to me, and upon review I found that REDUX was automatically included. Do better.

I went into this store today to upgrade my I -phone 11 to an I phone 16 and was helped by Lillian…read morewho confused me at first about the pricing and procedure and I was given a Customer Recommendation Sheet with the costs to make this change which I agreed to. She said I needed to come back in an hour as this time was needed to unlock my Apple account which I did. When I came back she was busy with other customers so she had this other guy take over who came up with different amounts on this already confusing contract and Lillian would not stand behind her original proposal. Several years ago, T mobile put me on the "Magenta over 55 plan" and I was told the price would never go up and three years later it did and I was told "oh sorry, situation beyond our control". This is the second time T-Mobile has lied to me and after 8 years of being a loyal customer its time to move away from them. I am very disappointed and wasted my afternoon with this store!

Christopher, the assistant manager, is a keeper. Here's the scenario: Two clueless, no tech savvy,…read moreseniors are the first to arrive this morning at this Hosmer store. Christopher greets us at the door with a big smile. I ask if he takes stupid questions. He replies, yes! I explained how I somehow managed to lose all my contacts, messages, and photos on my phone yesterday. I am freaked out to say the least. He asks me exactly what happened and what I did, he tries a few things, and he fixes my phone. Everything reappears, I no longer need to read Japanese, and I can look at all my pics. Chritopher is my new best friend. Christopher needs a raise! Great guy with tons of patience! Thanks T-Mobile!

Even though I wasn't able to get the fix I was looking for the employees were still helpful…read more Definitely gave some good advice and suggestions. T Mobile sent me here and I'm glad they did. Federal way is still the #1 store though. There service was hard to beat! Definitely use batteries plus for your phone repairs.

Clayton was friendly and helped me change two of my watch batteries. He was quick and very…read moreinformative! I appreciate him making my retail experience.

Great communication, fair price, prompt return of device. Very friendly and helpful. We will use…read moreagain if we ever need a repair

I was so pleased with my transaction from start to finish. I sent a message by text that was…read moreresponded to very quickly went next day. Pulled up to owners home (hone based) texted I had arrived (no appointment) came out spoke to me and he already knew I needed cracked screen replaced, within 30 min phone was done. It was less than 30 but close. Paid by card and was on my home. Owner was knowledgeable, professional. He even put a new screensaver on for me. I was very pleased with my service and highly recommend the service.

Jan did a great job. They were competitively priced, and quick. Very happy with them.read more

There's nobody working here this afternoon 9/5/19. There's a green sticky note saying come back in…read more30 minutes and I went back and no one was there. I went back again after 2 hrs.... still no one there. The guy was eating lunch at around 2 pm and never go back work. Can't trust this place. This is the one by the Food Court in Tacoma Mall.

If you're trying to look at getting an upgrade, Brock is definitely your kind of guy. I first…read morewalked into the store and Brock was standing right at the door ready to greet us and wanted to help out anywhere he could. Super cool guy likes to joke very calm was upfront about everything all in all had a great experience.

Do not get involved with there prepaid service. If you change carriers Verizon will keep any money…read moreleft on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

I dropped off three home towers at the bonney lake location asked if they could build one good one…read more, they said yes no problem going back to check every few weeks with no answers after a few months I asked for my computer's back , they gave me some crappy other customer computers that somebody left they were all junk and one of the computers that I dropped off was liquid cooled and a gaming computer high tech stuff and they gave me the worst crap on the planet ! One was an old radio shack computer they must think I'm stupid ! This was many years ago but they still peeled me like a banana

Went in to get a build checked out before we put power to it. Service was amazing the owner was…read moresuper helpful and rather funny. We will definitely be back for any computer related needs!!

As an unhappy customer I do not recommend this company. the device itself drains your phone dead…read morequickly.Creates false alerts that have to be verified with a video of a breath test. customer service is horrible as my bracelet stopped taking a charge twice. the second time the refused to send me a new device. Instead wasting weeks of my time "trying" to troubleshoot shoot or milking me for a few hundred more dollars in reality. and when I called the company I hurt their feelings and they said just send it back. Which didn't fulfill my legal obligation. So I let them drag me along however the lack of credibility did nothing to secure my loved ones that I was not drinking and really defeated the point of wearing this thing. If possible go with SCRAM. It wasn't affordable where i was so my wife found ehm. The breathalyzer they sent was of more value than the bracelet.

Tony was personable and professional and put in extra effort to get me the best price. Everyone on…read morethe team was prompt with communication and helped me with any concerns I had or satellite errors. You're in good hands with EHM Washington.