This is the WORST place to get your phones. These people put EXTRA lines on your account with…read moreFALSE promises. They added 2 EXTRA lines saying we could cancel the lines after 3 months and that also qualify for 2 smart watches which were supposed to be FREE due to a promotion. 3 months later, we called customer service to cancel the lines and we were told that if we cancel the lines we would have to pay for the devices (the FREE watches); we also found out that in reality, the representatives at the store had added 4 lines total WITHOUT our consent.

The assistant manager Andrew is very unprofessional, very rude, and disrespectful. I just witnessed…read morethis guy on the phone with a customer telling a customer "Go look on your GPS, it's not that hard" then he gave me attitude because I asked him to help me find a T-Mobile store that has stock of iphone 17 and try asking him questions. I don't know if he's lazy or just don't care about his customers. T-MOBILE needs to do better!! This is ridiculous to have a manager to treat his customers this way.

ask for a receipt when you do any transaction there. I was trying to get my phone a plan & the…read moreworker told me it'd be $110 to set up so i'm like ok cool fine i'll do that. at the end after everything is done i ask for a receipt he said it should be texted to me here shortly so i leave and i give it about an hour & i didn't get a text for my receipt. iphone has this new feature where you can look at recently deleted messages on your phone so i did that and i seen my receipt in the recently deleted and it said thank you for your purchase of $43 sooo i'm like ok he deleted this off my phone so i wouldn't see he was pocketing my $65. so i go back in and i ask can i have a printed receipt and he goes it should've been texted to me and i said yeah for $43 so where is the rest of my money going to. long story short he couldn't print me out a receipt so he gave me back my $65. I wonder how many other people they have done this to. i will be contacting corporate or whatever i can do to make sure this won't happen to anyone else.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

4/25/2026 Things went pretty well. I knew what I wanted. I was greeted and allowed to view the…read moreiPhone I was going to purchase online. I like it. Good reviews in the phone. No help was needed even though I was approached as soon as I walked in and the gentleman was ready for the sale. No complaints I recommend this location arrive early before the afternoon rush. Time to upgrade.

Crowded but good. Long wait when I brought my iPad in for possible repair. They ended up…read morereplacing it, and pickup was smooth. For the record, hate the mall. But glad there's an Apple Store to take my glitchy devices to.

Employee at the South 19th St Tacoma. Store. This employee dude Derek was hacking into / logining…read morein on the new cell I purchased thru that store. Matter of fact dude was using the Metro stores tablet to login on my new cell I bought thru him.. Buyer beware . Stay clear of that store and employee​​

WEIR'S CUSTOMER SERVICE IS SUPERB! Winona and Jeremy were excellent in helping us find the right…read morefridge for our space. From answering questions over the phone to final sale, Winona really knows her stuff and put our minds at ease!

Jorge was such a great help today when I went into T-Mobile I was expecting a long wait and a lot…read moreof people but it was relatively slow and I was able to get helped right away!! he was able to fix my sons phone and hold a conversation at the same time. I was very happy with the help I received and how quick the process was! thank you!

walked in greeted by Alexis he knew exactly what was wrong when he saw my device and quickly…read moreresolved my problem. I was in and out in less than 2 minutes! thanks Alexis you are awesome!!

First the service sucks big time. These employees don't care about you to be honest. Most of them…read moredon't even want to be there. In May I went in and spoke to Mirracle. She was supposed to set us up with a new Samsung A37, a new Samsung A17 and a tablet. Get this, she said we qualified for 2 phones (which were 2 new lines because we had AT&T PrePaid and were going to have post paid service). She said they system crashed and she said we needed to come back. We told her we were going to come back the following week because of my husbands schedule. Mirracle (with 2 R's) said she would put the 2 phones (with 2 new lines/phone numbers) and the tablet aside with a note stating that they were to be held until the following Wednesday along with our phone numbers. When we got there Camron and David I believe were working. David refused to help us because we had spoken to Mirracle and he said he wouldn't get credit for it and actually walked away from us. He wasn't even friendly or anything. His eyes said it all. I could tell he didn't even want to be there. I told him I was upset and that he may need to de-escalate me when I heard his comments. He just glared at me. I run my own business, I would have fired him for that behavior if he treated any of my clients like that. Camron came over and I once again explained my situation. He said nothing was set aside in the back by Mirracle (like she said she would do). Mirracle did everything in my name and Camron said he couldn't and decided to use my husbands information. After a few minutes he came back and said we didn't qualify and unless we paid cash for everything he couldn't help us. That meant for 2 phones and a tablet. We walked out and went to TMobile and got 2 phones. Two weeks later AT&T took $295 out of my checking account for 2 phones, 2 phone lines, a tablet and phone line for the tablet. I was told I didn't qualify and was charged for 3 phone lines, 2 phones and a tablet. I called AT&T and asked why I was charged $295 and they said it was for 3 phone lines, 2 phones and a tablet. My blood was boiling. Now I'm dealing with 611. They refunded me $227 because I had my original line. It was $60 plus taxes and I was charged $68. This was June 12th. Now today June 17th I got another bill this time for the $227 that they now said is past due. We walked out of AT&T we went to TMobile to get 2 new phones. I called the AT&T Customer Service number to talk to them. This girl named Michelle kept telling me that $227 is past due. I asked for what - and get this she said 3 phone lines, 2 phones and a tablet (that I never got). I had to explain everything again over 1 hour on the phone I kept telling her I only have 1 prepaid phone that I bought last October at Walmart. I kept telling her that the $295 was taken out of my bank account about AT&T and I said I would pay $60 plus tax for the post account. She said I owed the $227 and she didn't show a $68 payment. I had to explain over and over that I was reimbursed $227 because I paid the $68. I told her to take $295 minus $68 and asked her what amount was left she said $227 and she had the nerve to tell me that I don't know how AT&T works. I told her she needs to learn how the banks work and told her too much money (taxes were taken out because I was charged for 2 lines and wasn't credited the right amount). After arguing wover and over with her because she didn't didn't understand what I meant when I told her that my bank account shows payments that are taken out I told her to cancel my account over and over because she kept trying to upsell their internet and phones. I got upset and finally told her not so nicely that I canceled Directv because they were too expensive (I get the same with YouTube TV for $100 a month less) and there's no way in hell, that I would ever use AT&T ever again and I did tell her that I would tell everybody. This female had the nerve to tell me that I still owe $227. I told her there's no way in hell that I'm paying $227 for a prepaid phone that I purchased at Walmart and hung up on the stupid female. Never use AT&T or go to this specific store on 38th St!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Throughly irritated with this AT&T store and I had used their company for so long!! Went into…read moretransfer a prepaid to a postpaid account. They said we couldn't do anything in the store and to call 611. We got home, I called, they gave me the RUNAROUND and all 3 people I talked to said to go into the store!! Ugh so annoyed with their laziness at this store to help!