The assistant manager Andrew is very unprofessional, very rude, and disrespectful. I just witnessed…read morethis guy on the phone with a customer telling a customer "Go look on your GPS, it's not that hard" then he gave me attitude because I asked him to help me find a T-Mobile store that has stock of iphone 17 and try asking him questions. I don't know if he's lazy or just don't care about his customers. T-MOBILE needs to do better!! This is ridiculous to have a manager to treat his customers this way.

This is the WORST place to get your phones. These people put EXTRA lines on your account with…read moreFALSE promises. They added 2 EXTRA lines saying we could cancel the lines after 3 months and that also qualify for 2 smart watches which were supposed to be FREE due to a promotion. 3 months later, we called customer service to cancel the lines and we were told that if we cancel the lines we would have to pay for the devices (the FREE watches); we also found out that in reality, the representatives at the store had added 4 lines total WITHOUT our consent.

ask for a receipt when you do any transaction there. I was trying to get my phone a plan & the…read moreworker told me it'd be $110 to set up so i'm like ok cool fine i'll do that. at the end after everything is done i ask for a receipt he said it should be texted to me here shortly so i leave and i give it about an hour & i didn't get a text for my receipt. iphone has this new feature where you can look at recently deleted messages on your phone so i did that and i seen my receipt in the recently deleted and it said thank you for your purchase of $43 sooo i'm like ok he deleted this off my phone so i wouldn't see he was pocketing my $65. so i go back in and i ask can i have a printed receipt and he goes it should've been texted to me and i said yeah for $43 so where is the rest of my money going to. long story short he couldn't print me out a receipt so he gave me back my $65. I wonder how many other people they have done this to. i will be contacting corporate or whatever i can do to make sure this won't happen to anyone else.

From the owner: Switch today & enjoy America's largest 5G network.read more

4/25/2026 Things went pretty well. I knew what I wanted. I was greeted and allowed to view the…read moreiPhone I was going to purchase online. I like it. Good reviews in the phone. No help was needed even though I was approached as soon as I walked in and the gentleman was ready for the sale. No complaints I recommend this location arrive early before the afternoon rush. Time to upgrade.

Crowded but good. Long wait when I brought my iPad in for possible repair. They ended up…read morereplacing it, and pickup was smooth. For the record, hate the mall. But glad there's an Apple Store to take my glitchy devices to.

Employee at the South 19th St Tacoma. Store. This employee dude Derek was hacking into / logining…read morein on the new cell I purchased thru that store. Matter of fact dude was using the Metro stores tablet to login on my new cell I bought thru him.. Buyer beware . Stay clear of that store and employee​​

WEIR'S CUSTOMER SERVICE IS SUPERB! Winona and Jeremy were excellent in helping us find the right…read morefridge for our space. From answering questions over the phone to final sale, Winona really knows her stuff and put our minds at ease!

walked in greeted by Alexis he knew exactly what was wrong when he saw my device and quickly…read moreresolved my problem. I was in and out in less than 2 minutes! thanks Alexis you are awesome!!

T-MOBILE EXPERIENCE STORE @ LAKEWOOD…read more Parking can be a little tricky since this T-Mobile is located in a smaller plaza that's shared with several popular restaurants and businesses. Because of that, the lot fills up pretty quickly, especially during busy hours. With a little patience, though, you should be able to find a spot nearby. I stopped by this T-Mobile location to pick up some items for an event while also checking out their phone options and service plans. Overall, I had a really great experience. The staff were all incredibly friendly, welcoming, and happy to answer any questions I had. A special shoutout to Cory for going above and beyond. He was kind enough to help me carry everything I needed for my event out to my car, which I truly appreciated. It's small gestures like that that make a big difference and really show excellent customer service. Even on a Friday, the store was surprisingly busy, but the team stayed organized and made sure everyone was helped. The store itself is clean, comfortable, and has plenty of seating if you have to wait. They even offer complimentary bottled water when you walk in, which is a nice touch. Overall, this location provides excellent customer service, helpful staff, and a welcoming atmosphere. If you're looking to upgrade your phone, switch plans, or just have questions, I'd definitely recommend stopping by this T-Mobile location.

I knew what I had to do. It was time for an upgrade. But was it absolutely insane to try to buy a…read morenew iPhone on the day it came out? As a child of the early 2000s, I thought so. But I decided to call AT&T in Lincoln Plaza anyways to see if they had the new iphone. As I prepared myself for a long wait time on hold, I was surprised that the store manager answered the phone on the second ring. She told me they did have the new iPhone and to come on in. As I drove to AT&T, I braced myself for a store full of tech bros, frustrated seniors, and perhaps screaming children. When I opened the door to AT&T, I was stunned and delighted to see that there was only one customer there and multiple sales associates available!! David helped me purchase my new phone. He was extremely accommodating, communicated wait times and inventory effectively, and overall had a friendly energy that couldn't help but make you smile. And it wasn't just me! As more customers came in, everyone in the store was laughing and chatting with each other. I was in and out in 30 minutes. As David helped me, the other sales associates did an amazing job of communicating and supporting customers as they, together, worked to resolve any and every issue that came up. The store didn't have something that I wanted and David recommended other stores that I could look at to meet my needs. I had prepared myself for wait times, angry people, and overwhelmed staff but the AT&T in Lincoln Plaza greeted me with a calm serene environment, exceptional staff care, and an overwhelmingly positive experience. Look no further than AT&T at Lincoln Plaza!

First the service sucks big time. These employees don't care about you to be honest. Most of them…read moredon't even want to be there. In May I went in and spoke to Mirracle. She was supposed to set us up with a new Samsung A37, a new Samsung A17 and a tablet. Get this, she said we qualified for 2 phones (which were 2 new lines because we had AT&T PrePaid and were going to have post paid service). She said they system crashed and she said we needed to come back. We told her we were going to come back the following week because of my husbands schedule. Mirracle (with 2 R's) said she would put the 2 phones (with 2 new lines/phone numbers) and the tablet aside with a note stating that they were to be held until the following Wednesday along with our phone numbers. When we got there Camron and David I believe were working. David refused to help us because we had spoken to Mirracle and he said he wouldn't get credit for it and actually walked away from us. He wasn't even friendly or anything. His eyes said it all. I could tell he didn't even want to be there. I told him I was upset and that he may need to de-escalate me when I heard his comments. He just glared at me. I run my own business, I would have fired him for that behavior if he treated any of my clients like that. Camron came over and I once again explained my situation. He said nothing was set aside in the back by Mirracle (like she said she would do). Mirracle did everything in my name and Camron said he couldn't and decided to use my husbands information. After a few minutes he came back and said we didn't qualify and unless we paid cash for everything he couldn't help us. That meant for 2 phones and a tablet. We walked out and went to TMobile and got 2 phones. Two weeks later AT&T took $295 out of my checking account for 2 phones, 2 phone lines, a tablet and phone line for the tablet. I was told I didn't qualify and was charged for 3 phone lines, 2 phones and a tablet. I called AT&T and asked why I was charged $295 and they said it was for 3 phone lines, 2 phones and a tablet. My blood was boiling. Now I'm dealing with 611. They refunded me $227 because I had my original line. It was $60 plus taxes and I was charged $68. This was June 12th. Now today June 17th I got another bill this time for the $227 that they now said is past due. We walked out of AT&T we went to TMobile to get 2 new phones. I called the AT&T Customer Service number to talk to them. This girl named Michelle kept telling me that $227 is past due. I asked for what - and get this she said 3 phone lines, 2 phones and a tablet (that I never got). I had to explain everything again over 1 hour on the phone I kept telling her I only have 1 prepaid phone that I bought last October at Walmart. I kept telling her that the $295 was taken out of my bank account about AT&T and I said I would pay $60 plus tax for the post account. She said I owed the $227 and she didn't show a $68 payment. I had to explain over and over that I was reimbursed $227 because I paid the $68. I told her to take $295 minus $68 and asked her what amount was left she said $227 and she had the nerve to tell me that I don't know how AT&T works. I told her she needs to learn how the banks work and told her too much money (taxes were taken out because I was charged for 2 lines and wasn't credited the right amount). After arguing wover and over with her because she didn't didn't understand what I meant when I told her that my bank account shows payments that are taken out I told her to cancel my account over and over because she kept trying to upsell their internet and phones. I got upset and finally told her not so nicely that I canceled Directv because they were too expensive (I get the same with YouTube TV for $100 a month less) and there's no way in hell, that I would ever use AT&T ever again and I did tell her that I would tell everybody. This female had the nerve to tell me that I still owe $227. I told her there's no way in hell that I'm paying $227 for a prepaid phone that I purchased at Walmart and hung up on the stupid female. Never use AT&T or go to this specific store on 38th St!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!