The store was empty. A female representative was immediately dismissive when I asked to upgrade to iPhone 17 Pro Max and fix slow 5G Home Internet (5G Plus plan). She claimed I could only have a slower "Lite" plan, refused router/plan upgrades, and misgendered me as "he" despite my ID and presentation. I corrected to she/her; attitude worsened. Manager Michael then asked me to leave and refused the iPhone upgrade. I received full service (faster plan, new router, iPhone upgrade) at another Verizon location soon after--proving this was not policy but poor conduct. read more

Today I went in at close to closing time but Lamar (Employe) welcomed me inside anyways despite the time. I asked him what I wanted and he told me about the Best plans available, supportive throughout the whole interaction and made it quick and simple. Now because of Lamar, I am able to bring home an amazing gift for my wife's birthday! read more

Caveat Emptor - Extremely Rude. - Bait and Switch Scams. The girl working there today was rude and had a nasty tone when I just had questions on the new phone I was purchasing. She literally got all emotional and terminated the transaction to go help other customers when I was just asking questions. There wasn't many people in the store either. Seems in line with the other poor ratings. Additionally, either Verizon or this store is running some bait and switch scam where they raise the price of your monthly bill a large (additional) amount when that's not stated in the new phone discount offers. I looked and it isn't in the fine print either. Will be filing a complaint with the state AG's consumer protection division. read more

I bought a new s23 from Costco, which I recommend. It saved me big money. I needed a new charger and screen protector, so I went to this store. The lady inside sold me some accessories for ridiculous prices. That's the good part of this experience. She offered to put the screen protector on, and I agreed. It looked okay under the store lighting, which was mediocre. When I brought it outside (it was sunny and clear), I noticed a big green piece of lint under the new screen protector. I brought it back inside immediately and showed the lady. She replied, "we don't promise perfection." She was not interested in fixing it and was dismissive. Very rude. Next time, I'll order on Amazon. This store lost my business. read more

Switched from AT&T to join my wife's family plan at basically half the monthly cost. Worked with Devan and he couldn't have been more friendly, helpful, and eager to get us every deal possible to make it work best for us. Really very pleased with the whole experience. Thank you again. read more

Service here was so bad. That I left in the middle of, about to buy an iPhone 15 pro max, to go to another Verizon store to buy it on the same day instead. read more

Went into the Lakewood store looking to upgrade from a pixel to an iPhone, Lamar was great, he walked me through the upgrade process for my device, helped me understand my new plan, and showed me some quick tips on how to migrate my data at home so I wasn't stuck in the store for hours. 5 star experience!!!! read more

Lamar and Cathy, were very helpful. I came in to open a line and get a new phone and they got me in an out quickly. Appreciate the help!

Purchased a phone...told I want paper billing....still keep getting email billing notifications...4 conversations later.. Papers received at point of sale quote a bill monthly of $73... and first bill show $116.22.. hmm. Was told a bill would show up in the mail...first bill...10/20.. notification bill is due for 10/11.. today is 10/09.. customer service....what number can we contact you at.... ? REALLY.. total disconnect... this is NOT a telecommunication service.. it's a f**** over. read more

If I could do a negative number or not leave a star, I would. I had a good experience at this store in 2011 so I went back in 2018 for a phone upgrade -- they told me the iPhone my son had purchased elsewhere was not compatible and I would have to buy one of theirs. WRONG. In 2021 I went in looking for a phone for work, and the woman who 'helped' me immediately started trying to upsell me, telling me I needed a more expensive phone plan. She was talking like a squirrel on cocaine -- and it was hard to understand her because of the mask. I replied I would simply order a phone from Apple directly and walked out. I didn't appreciate her trying to upsell me. Reading the other reviews it sounds like other people have run into this salesperson. Why does she still work there? Does she have pictures of someone doing something with an animal? read more

I'm not sure why everyone has something bad to say about this location. I LOVED it. They were quick and professional about helping me start new service and get new phones. all my questions are answered right on the spot. And if they don't know a answer they will go find out instead of letting me walk out the stir unsatisfied looking for answers. All in all, everyone of my visits(4 of them) have been great experiences. read more

I went to this Verizon Store earlier today and I walked in and was greeted by one of the employees Nick. Nick was extremely disrespectful, and a gigantic asshole. I had told him I had traveled a far distance and I needed to charge my Iphone. I told him I could stay in the store until i could take a screenshot of my bus pass back home because otherwise I wouldn't have asked. I understand if there is company policies about not letting strangers do that, Sure, no worries, but the way you communicate that to a distressed stranger matters. Nicks tone and voice with me was pretty rude, he also got mad at me when I told him I was there to sell my damaged phone. The one thing he said that stuck out to me as terrible however was when he said he didn't care about my situation. You never do that in Sales even if you don't intend on selling a product. Overall terrible experience and Nick needs some customer service training or a new profession. Nick is 6'3" Blonde Hair, Blonde beard for reference. The manager Thet seemed like a dick too. read more

I came here and asked if someone could teach me how to put a screen protector on (which they always do) and he told me no since they arent supposed to touch my phone. I was confused and said they always have helped me before then he asked if I bought the screen protectors from Verizon and I said no but why would it matter since you cant touch my phone and he said he would let someone do it then LOL. What a prick at the door read more

This Verizon store in Lakewood on 100th street is the best store that Verizon has! Troy helped me so much today. He is worth his weight in gold! He's very professional but friendly with a wonderful sense of humor. Lots of patience with teaching me what I had problems with. Helped me purchase what I needed for my son's phone. Great job! Thanks guys! Josh, a manager taught me how to do reviews read more

If I could do a negative star I would. This Verizon store is the worst customer service EVER! If you want to be treated rudely and humiliated after being a loyal customer for years then this is your place. The person who greeted me was rude and had no interest whatsoever in trying to help me with his attitude. First two minutes in the store. Didn't want to look at my case for an upgrade I was trying to exchange in my 10th day of my "worry free guarantee"! I had initiated my upgrade online, received my new phone via fedex. Nothing but drama getting this new phone on board. After many calls to customer service, which was outstanding, and even apple customer service they came to the conclusion the phone may have a bug. They gave me a case number and said I could go to the Verizon store no trouble no problem and exchange it out. And here I end up with the store manager arguing with me about that's "not how it works" when I tried to impose my "worry free guarantee" in the 14 day timeframe. Long story short I sat in the parking lot for over an hour on the phone with excellent customer service people who ended up sending me a new phone express and I can mail my defective phone back. Now think about this- I'm not asking for a free phone, I'm not asking for something paid for, I wasn't asking for them to do anything that the folks on the phone did. Plus, who has time to "make-up" these phantom problems? Are you kidding me? I would have loved for this phone to be flawless right out of the box and not impose this drama on myself if I didn't have to!!! Kudos to Nikki and Kenya in Arizona Verizon customer service at #611 - 5 star deluxe customer service! The screen shot is my timer on my hands free in my car that day. read more

Verizon - Time spent on bulls*it I didn't need to on my Saturday. - Mobile Phones Near Me - Lakewood, Washington

I was told by the employee when I bought my phone at top dollar for the top of the line phone and paid top insurance for my phone that if anything went wrong no matter what they would replace my phone right away with no charge because I was paying the top insurance my phones starting to act up now and it has a crack on the camera I was told now it will be even more money to replace my phone and they will not accept it for a trade in. To me that is not telling the truth so that is like lying to my face about what I am actually buying Not only that sometimes they charge you just a talk to customer service to get help on my phone which I pay quite a bit of money for a month Along with my wife's phone I still even try to upgrade today and add another line but to me it seems like the guy wanted to be lazy instead of helping read more

Just bought an iPhone 8s here. The salesperson signed me up for "equipment protection" at $13/month without asking me if I even wanted it or telling me that I was buying it. SUPER SHADY and maybe even illegal. She didn't offer help moving my old stuff over to my new phone, either. She just wanted to get me out of there, especially after I didn't bite on any upsells. read more

Lamar garret is awesome! I was a former sprint customer and was reluctant to give up my unlimited data and cheap monthly payments but he definitely got me to see the value in having a phone that will have service no matter where I am. Having service is more important to me than the bill or data. He even let me trade in my old iPhone for Wayyy more than what I ever thought It was worth. I walked out of there with a gorgeous new iPhone and all it's accessories. He was such a great help he smiled and even laughed at my corny jokes. If you had a bad experience before then go in and see Lamar !! read more

It's amazing how the customer​ service ends when you​ leave for another carrier. I was a customer for 12 years, never late then I found a better deal at 1/2 price. I called for my final bill and they won't​ give it to me. I'm calling the attorney general. read more

Once again, amazing customer service from Verizon Wireless. I went to visit the store for help with a reimbursement matter and Lamar, one of the customer service reps helped me through the whole process. The wait time was minimal and service was excellent. I will definitely visit this corporate location again if I need help with my service. read more

I recently visited this Verizon store in Lakewood during a Seahawks game and received the best customer service by Lamar. The first thing I noticed about this store was how new and slick it looked inside in comparison to the other Verizon stores I visited. I work in downtown Seattle and the Verizon store behind the flagship Nordstrom, surprisingly looks hella dated in comparison to this Lakewood store, not sure how that works out. Anyways, I really hate the whole process of getting a new phone which is why I went during the Seahawks game, hoping the store wasn't crazy busy and I was right. As soon as I walked in, I was greeted by two Verizon reps, and I told them I wanted to trade in my Google phone for an iPhone. The representative who helped me through the whole process was Lamar and he made the process quick and easy, and was super friendly. Lamar even told me about bundling my new phone accessories and how I could just add them to my bill rather than paying for everything all at once. I also appreciated how I didn't have to trade in my Google phone that same day because I told Lamar I wanted to make sure I had all my photos and videos backed up. Well Lamar told me I had the option of mailing in my phone within 30days, so he printed me out a prepaid return label, gave me a box and a return slip; perfect. I'd say I was probably in the store for no more than 20minutes and most of that had to do with me being distracted by their floor to ceiling wall of phone accessories and other tech products. I'll definitely go to this store again to buy future phone accessories. read more

When i lost hope in my LG HBS 900 headphones because they caught a short in on of the connections. I brought my old pair into the store and the manager replaced them for me, with no questions asked. I'm currently a Sprint customer and i only go to Verizon when They carry a product that I can't find anywhere else, but every time I've gone to the lakewood store they've always been very kinds and helpful to me. read more

GO TO ANY VERIZON STORE BUT THIS ONE. I listed some close other Verizon stores at the bottom of this review. Please, do yourself a favor and go to one of those if you must use Verizon. The customer service is one of the worst displays I have ever seen in my personal and professional life. We went to the Verizon store for a very simple task moving one line onto a new family line. The sales representative moved the wrong phone number--then did not admit the error, went to the back, did not talk to me for TWENTY MINUTES. The rest of the staff avoided eye contact with me and did not explain what was happening as I calmly sat down waiting for the solution. Finally when the sales rep came out after I had talked to a co-worker about how I didn't appreciate being ignored and pretending I wasn't there, he was SO DEFENSIVE and actually started yelling at me and the person I was with. No apology, no empathy, no explanation of how he was working on the problem. And he did not solve the problem. The store manager did nothing, she just looked at us and again avoided eye contact. The store's mistake generally seriously screwed me and my family on our account. We have spent over TEN HOURS trying to resolve the issue that resulted from his mistake. We will NEVER go to this again and i highly, highly recommend you go to any Verizon store but this one. I recommend going to an authorized dealer. Seriously, please save yourself time and AVOID THIS STORE. I highly recommend going to these Verizon alternatives: Q Retail - Tacoma - Tacoma Mall (authorized retailer) 4502 S STEELE 700K Tacoma, WA 98409 253.475.2618 Tacoma Mall (store) 4502 S Steele St Tacoma, WA 98409 253.476.1958 read more

I don't know why the reviews are so bad! Upon entering the store I got checked in immediately, and after stressing I needed to be at work soon and they assured me I would be taken care of quickly. I was. LaMar was awesome and took care of my phone upgrade quickly, was very polite, and knowledgeable about the few questions I had. I recommend this location. read more

Ordered a phone for my son from the Tacoma store for his birthday and had it shipped to the Lakewood store because when I went in person to Lakewood, they told me I HAD to order online (false). The Tacoma store was happy to help with the order but didn't have one in stock and Lakewood did. When I got to the curbside pickup, a rep came out and said it would be a couple minutes. HALF AN HOUR later she came out again and said they were having trouble processing the order, and that I should wait for my confirmation email, then return. Two days later no email.... So I went back in and they said the phone order was "stuck" in the Tacoma store's system and they were unable to process. The Lakewood rep told me to call customer service to have the order cancelled. When I called the rep said they have to cancel IN STORE Since the phone was ordered in a store. Been getting the runaround since. So now it's been THREE weeks and I still have no phone and no refund because you have to pay the taxes up front. And NO ONE seems to know how to help me. All of this could have been avoided if the dumb Lakewood rep had just helped me in the first place instead of being lazy and telling me to order online. read more

The worst service I've ever experienced by Tate. If Verizon actually cares about their brand and product, they should let this guy go right now. I've heard nothing but good stuff about Verizon and was actually thinking about switching over from sprint, but now... No way in hell ! read more

Came in to do an assumption of liability to move over unlimited data. Lyna Lam was the one to help me and she certainly did absolutely nothing to help. I've worked at verizon and been into plenty of stores and I gotta say its the worst service I've ever received. read more

I wish I could give them 0 stars.. The experience here was HORRIBLE!! Not only did they kept us waiting for ever, but there was no one there to help. Only 5 people working, 2 ppl on the floor, one girl doing here own thing, another one God knows where and the worst of them the manager. He did nothing, just stood around and greeted people when there was 6 people already waiting.. That's not all, a very nice lady waiting already about 45 min stood up to ask if it was going to be much longer, the guy quickly answered and completely ignored the lady to help someone else. The nice lady went back and the guy went stupid on her, getting rude and pointing fingers. Left as soon as possible.. Not cool, his name is Tom Fisher.. Rude and not helpful at all!!! read more

So I went to turn in my old S6 today for the discount on the S8. I was told I needed to send it back to Samsung, which is NOT what I was told when I pre-ordered the phone. Called Verizon customer service and they confirmed the store can accept the return but has the option not to. Having the option to provide poor service is still poor service. I won't be back to this location. read more

If I could leave 0 stars, I would. I was just accused of stealing a sim card in this store as I was browsing new phones to buy. An employee walked up to me and told me another employee saw me take a Sim card from a phone. Now in order to do that, I would have to take off the back, pull out the battery, and take the Sim card...then put it all back together. I emptied my pockets and demanded to speak to a store manager (not a floor manager) and was denied. I then demanded to see the video footage of me stealing this Sim card and was also denied. He told me if I was not buying anything to leave. Its a sad day when a loyal customer comes in to browse and is accused of stealing a $5 sim card. Customer service will be hearing from me and I will not be returning to this store. read more

Went to this store today to help me with my activation trouble and to try to fix my screen protector which I messed up. The lady who helped me fixed and resolved my issues perfectly. Very happy with service given to me. read more

My experience with a lady here named Sandra or something of that sort.... was the worst experience i have ever had in my life. We went over some plan options, but i decided i wanted to keep my plan as, is. But SOMEHOW she 'accidentally' changed my plan to a lower minute one and over charged my account. I was furious. Will not return to this verizon. read more

If you want none of your questions answered, THIS is your place! After explaining my situation and the guy telling me to log into my account so that he could see what I see, he clicks a few buttons and gives up. He tells me to call customer care instead. THIS is why I came in, so I could have my questions answered, not completely brushed off and ignored. I've been a verizon customer for over 10 years, this type of service is not acceptable. DO NOT go to Corey. He will not help you like you deserve. read more

Some how right off the bat I couldn't get a phone at all but when I went over to another Verizon store I got a phone right away. Don't go to this store. Go to another one. read more

Terrible service. They took my money then offered little to no assistance in setting up my new service/phone or in getting my rebate for the S7. I had to prod them with questions to get basic information and they didn't even know answers to half the questions I asked. Every other cell phone store I've been to in my life has been more helpful and competent than this one. read more

The customer service here is horrendous. When I asked for a sales rep to help me with my purchase they passed me off to an obnoxious jerk who insulted my girlfriend who had to leave because she did not want to put up with his attitude. This was while I was in military uniform. The only saving grace was the manager who apologized and gave me a good deal on the phone I was looking for. DO NOT GO HERE. If you want to get hands on time with the phone go to any other provider. read more

Nice people, but they don't know what they are doing... I went in to remove myself from my aunts account and the rep there told me that he would write the Century Link people an email saying that it was okay for me to leave but he wrote it wrong.. apparently there is a specific way to write those notes and they are taught during training and he did it completely wrong which cause me to have to go BACK to another store and he do it again.. Then I asked him to add my brother on the account.. which he didnt... and ended up paying for TWO separate accounts!!! C'mon Lakewood Verizon, get it together.... read more

I just got a new phone, the team at Verizon was polite and courteous...all 3 times it took to move my information to the new phone. My third visit is what I want to talk about, I was lucky enough to get N'Quia...she was a delight, kind, didn't make me feel old or incapable She spotted the problem (theirs not mine) right away and fixed everything within 45 seconds....thank you N'Quia! read more

I've been a Verizon customer since 1997. Today we went in because we needed a new battery for our phone and were told to go some place else for assistance. Very well when my contract expires I will definitely be doing that!!!!!!!! read more

Spent about 15 mins in the store, not one employee greeted me and ask if I needed help. Walk out.