They repaired the smashed glass back of our iphone. When I…read morecalled they said about an hour, when we got there they said 2 hours and it actually took 24 hours. But who cares they did a great job at 150.00 vs Aplles quote of 450.

This location had the best customer service offered by the manager, Jay …read more After having multiple issues with my device , I was able to get solutions and fast ,the service I initially received wasn't the worst but I was satisfied in the end .

Recently I had a laptop that out of know where started to act crazy. On its own, multiple windows…read morewould open and close. So the natural thing I thought of was maybe I have a virus. So I ran all my virus protection including Malware and it still acted crazy. I asked an I.T. guy for assistance and he did his thing and told me the computer was shot and to buy a new one. To me, that was devastating as this was a new computer. The last thing I wanted to do was buy a new computer. I ended up hopping on Yelp, went into the search area, and had it send my issue out to vendors on the site. In a short time, they responded back to me, started the dialogue, and told me what the issue would be. He broke it down in simple and easy steps. When I followed it, it was exactly what he said it would be, a bad screen. Based on that, I told him to order me a screen. When the screen came in, I was called by the technician. At the store, the tech greeted me, told me he would have the computer fixed the following day. Which is exactly what he did do. Overall I am impressed by the business and the willingness to diagnose an issue without me even giving them a cent. They were fast, gave me a warranty, and I will certainly use them in the future if the need ever arises.

So I had to update my review & remove a star due to the lack of communication. When my laptop was…read moreready for pick up no one called me, when the diagnostics was complete & a part needed to be ordered no one called me & when the part arrived & I needed to drop my laptop back off for the work to be done, no one called me. In each of these instances I had to call the store to follow up it would've been if staff called or text status updates.

They were great. Fixed my phone in less than 30 Minutes and…read moreeverything works well. Offered me a screen protector with warranty that if screen cracks they'll send me $150 to replace it. Very cool and laid back place. Super chill and they get the job done. The quickness really impressed me. Highly recommend

Super fast, knowledgeable and great service. My cracked screen replaced/ fixed in 15min.read more

Best repair shop around. Jace is amazing. Personalized experience every time I go in. And prices…read moremake sense. Highly recommend!

So I came in with a for a new sceen and i bought a used battery for $225... I immediately had…read moreproblems with the screen, It wouldnt stop flashing(meaning it was a cheap chinese replacement). Screen never did stop flashing. If I had a medical condition to strobing lights I would had a seizure for sure. Long story short dropped it less than three feet while inside an otterbox box case on it, and the screen breaks, and although I have never had a screen break before, the screen has stopped working in the past and when someone has replaced a screen for me, they've thrown in a screen protector. Guess Jay didn't want to extend me that courtesy, He only made $200 in profit selling me Chinese garbage that never worked in the first place, and a used battery(Also, A RIP OFF) that barely had any life in it. I have to charge it up like three times a day, it will go through a whole battery 3 times a day now. With that said I Honestly liked Jay alot, But I didnt like the end result. Now im basically in the same shitty situation I was before, with an actual broken screen. BUYER BEWARE you wont be getting quality replacements for your hard earned money, You'll be getting the cheapest Chinese crap at very expensive prices. I gave him an oppurtunity to make it right and did not to take it, and wanted to charge me $120 dollars to replace the faulty screen he gave me in the first place, all to give me another Cheap POS Incell screen($5-$10 tops) meaning he's charging me $110 dollars for 10 mins of his time to change a screen.. THEIRS PLENTY OF OTHER PEOPLE OUT THEIR TO GET YOUR SCREEN REPLACED, I'd bet my bottom dollar. YOU CAN GET BETTER VALUE and BETTER SERVICE ANYWHERE ELSE, tRUST IT CANT BE ANY WORSE!!!!

I had an excellent experience. Amber and Lucy went above and beyond to help solve my problem. They…read morewere very professional, knowledgeable and helpful. Highly recommend.

I bought my new phone here yesterday. I was upgrading from an iPhone 12 mini to the 16 Plus. When I…read moretold them that I was upgrading from the 12 mini, they laughed like it was funny. The lady who was helping me, Amber, was so weird. She kept making weird and odd comments. She was not very helpful, and later that day after I had bought the phone, my mom and I realized that she had put a protection plan that I never asked for on it. I feel like that is really unprofessional. She should ask before adding stuff to my plan, especially when I never asked for it. She never communicated that at all. In my opinion, the entire experience was disappointing and left me feeling unsatisfied.

NEW OWNERS as of May 2025 -- BEWARE. Do not trust this…read morecompany. I went to [I Fix and Repair] to get my iPhone battery replaced. At first, everything seemed fine -- but within a month, the phone started randomly shutting off and overheating, just like it did before the repair. When I returned, expecting them to stand behind their work, they refused to replace the faulty battery they had installed. I even showed them my bank statement clearly proving I paid for the service on April 10th. But because I "wasn't in their system," they told me I'd have to pay again just for them to look at it. To make matters worse, the two men working were rude, dismissive, and acted like I was being unreasonable for expecting a working battery and basic accountability. Most reputable shops offer at least a 90-day warranty -- apparently, not this one. Now I'm out the money, and still have a phone that doesn't work. Total waste of time and money. Shady practices, poor customer service, and zero responsibility. Stay far away. **REPLYING to Devon's response below** I want to clarify that my intention was never to "extort" anyone. I simply sought support for a repair I genuinely believed had been completed at your shop. Which it was. When I provided my bank statement as proof of the transaction, you declined to honor it because the repair wasn't found in your system. I then asked if you could open the phone and inspect the battery--since it was replaced at your location--and you stated that I would be charged again just to have it examined. Accusing me of leaving a fake review or acting unfairly is both inappropriate and unprofessional. I approached this situation with a willingness to resolve the issue respectfully, but your dismissive tone and assumptions have made it clear that customer service and constructive dialogue are not your priorities.

My interaction with everyone at this shop has been positive. Wesley in particular went out of his…read moreway to answer several questions I had about my failing iPhone. We need more people like this, helping others who are clueless about technology!

SUPER SERVICE & SUPER PRICES…read more This place is a hole in the wall you will be telling your friends about. The first time I went there there was a line of 5 people waiting for service. In NYC there is a saying "People don't wait in line unless it's worth it". This place was worth it. He took my phone told me come back in 30-40 minutes so I walked around Atlantic ave and checked out some of the local shops. When I came back he had opened my phone and reconnected the battery and didn't want any money ( of course I paid him). NO advertising and NO big rent = a great price from a super nice guy!

1/20/25 Smart Zone is AWESOME! today I visited & said:…read moreI had a cracked IPhone 13Pro Max.... The owner looked at my phone & said "No you don't ....tour screen saver plastic was hit ....but your SCREEN is not cracked!....it is $5 to replace it" HONESTY & INTEGRITY in a small business is here at SMART ZONE I thought my phone screen was cracked & I would have to pay to replace it.... WOW I will return & tell everyone to visit SMART ZONE

This store is ridiculously hot how can you not fix air condition for you customers needs new…read moremanagement and definitely recommend go to another metro besides this one

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.