Went in to ask about the current promotion for new iPhone 16 when you add a line. A family member…read moreis leaving her job and losing her phone. We want to add her to our account which would be a new line. We also want to port the work number over to the new account and were told that we weren't eligible for a free phone with a new line unless we took a new phone number. This made no sense and I told our rep so. He got belligerent and basically said to talk to a manager and then walked away. I came home and called Verizon customer service and was able to add the line, get a free phone, and get the number ported. Will never go to this store again.

Tina and Deanne were excellent! I had a 1 pm appointment and was helped within 5 minutes. The…read moretransaction was better than perfect in that I was informed of benefits that were available to me of which I was not aware. Overall, I was extremely happy with the service at this location! ​​

I wish I had paid more attention to the negative reviews before stepping foot in this Verizon…read morestore. They lure you in with promises of a free phone and a lower bill than other carriers, but it's a trap. The hidden fees are outrageous, and despite assurances that they would be covered, I was told it would take weeks to see that money back. In the end, my bill wasn't even lower than what I was paying with my previous provider. The whole process felt rushed; they had me signing documents so quickly that I didn't have a chance to fully understand what I was agreeing to. And when I went back to try and sort things out, the unprofessionalism was shocking. I was met with what felt like a threatening group of men, making me feel incredibly uncomfortable and intimidated. Save yourself the headache and avoid this place. The deals aren't real, and the customer service is non-existent. I regret not listening to the warnings and hope others can learn from my mistake.

1/10/2026 at 1414 hours UPDATE: Grateful that Corporate has…read morenow resolved the billing issue after almost 23 years of loyalty. However, Herman's solution was simply "just return the iPad, you have 30 days from purchase." Is that how you resolve issues stemming from dishonesty? Transparency and honesty are essential in customer service, and unfortunately, that was lacking in this experience. Will definitely avoid this location in the future 1/10/26 0945 Hours : Update / Edited Review: Unfortunately, I need to revise my previous review due to misleading information we received from Herman at the Verizon Indiantown location. Prior to obtaining the iPad, Herman repeatedly told us it would be $3 per month and later stated it was completely free with no monthly charges, only a one-time $40 fee (which we understood, especially since we had already paid $102 upfront). I very clearly asked multiple times,with my husband on the phone,if there would be any monthly payment at all, and he said none. My husband, who has been a Verizon customer for 22 years, specifically questioned this because there is realistically no such thing as a "free" iPad line. Despite this, Herman insisted multiple times that it was free and assured us there would be no ongoing charges. When we later noticed charges on our account, another Verizon team confirmed there is actually a monthly service line fee. Herman then said it should only be $10/month, yet our bill shows $20/month, plus a protection plan that I clearly declined. When questioned, he could not explain the additional charges and seemed to assume the customer already knows Verizon's company policies ,which is not appropriate, especially when costs were never disclosed upfront. We were told a manager would contact us today or by next Tuesday, but so far this remains unresolved. What we believed was a great deal turned out to be misleading, and important details were not clearly communicated in order to complete the sale. Transparency and honesty are essential in customer service, and unfortunately, that was lacking in this experience

Shoutout to Liza! Got new iPhone 17s with a promotion and she helped with the setup and everything…read morelike a pro. Very friendly place

Poor customer experience at MetroPCS 1195 Royal Palm Beach Blvd…read more Not acknowledged when entering storefront. No information provided regarding return policy or warranty upon request, employee denies knowledge, unable to provide contract or contact information for third party insurer. No diagnostic testing capability, not trained to check function of phone. When another employee asks if I received help, employee states, "I know why they're here, they are fine." Dismissive demeanor. No receipt provided for transaction. Receipt requested via mail/email. Request denied, employee says, "come into store." Does not state activation fee will be required to link new phone to existing account, no fee transparency. When asked to transfer contacts, sales associate says, "yeah, we'll see if I'm able to." Sales associate consistently demonstrates incompetence, negligence, and hostility. Corroborated by the account of family members and friends who also attempted to negotiate with employee in person and via phone. Able to provide employee name, time and date of visit, time of multiple unanswered attempts to contact storefront, and time of answered phone call/ denial of receipt transmission upon request. Will submit review to every review platform, and will file complaint with BBB regarding denial of receipt of purchase, and lack of fee transparency. Will submit written complaint to MetroPCS customer relations POC. Phone belonging to elderly family member, no alternate phone, unable to drive, nor visit store to pick up receipt. New phone non operational day after purchase, message stating phone needs a part installed, phone owner unable to contact store, unable to contact family members, neighbors, or emergency contacts during this time. This MetroPCS store location services vulnerable elderly customers primarily, unconscionable that this level of difficulty is assumed in routine sales practice. Requesting remediation for employee involved. 0/5 Thank you.

I needed the whole backside of my iPhone 15 Pro replace since it had broken when the phone was…read moredropped. Lucky for me I had the insurance through Verizon. I went through Verizon to Asurion insurance and quickly filed a claim and they directed me to this IBreakiFix store. When I arrived, Mark was able to quickly pull up my account and advise me that the phone would be repaired in about an hour. Mark was friendly and professional and had the phone ready for me when I returned. The iphone looked perfect - thanks Mark

Every time I go in to get some minor detail fixed Alex is always happy to see you!…read moreHe knows his way around technology & we're happy that store is close to us... Alex you're A Gem.. Thank you

Usually great service. But Sharon "beauty consultant" complains too much about doing her job and…read moreringing customers up. She was moved from the beauty counter to the front register which she voiced her dismay to every customer in front me of me. Amongst other items, I tried purchasing wine and gave her a valid govt ID (concealed permit) and she denied me; I was born in 84. She also did not remedy a discounted item so I had to leave it behind. She needs to find a new job and take the negativity elsewhere.

Linda (in the pharmacy) went well beyond her duties to find me the best possible price on my (not…read morecovered by insurance) prescription. I can't say enough about all the staff here... friendly, helpful and engaging with the Customer. As if they are happy to see you when you come in.

I have been a customer of the brand for years, I have been in the stores in Atlanta, Boston, Mexico…read moreCity and I've always received TOP customer service. But NOPE not Gucci Palm Beach. The worst service the attitude they just speak to you like your an idiot. Just because I'm buying 1 thing doesn't mean you can't speak to me like I'm someone buying 10 things Mia is always helpful but she's the only one.

Bella is the reason we purchased our items yesterday. She made us feel comfortable with her…read moreprofessionalism and style. We really appreciate salespeople like her and look forward to doing business with her again.

As a relatively new customer, I have found Queen Of Pawns on Broadway the absolute best of the best…read moreplaces for the finest customer service, the friendliest people most professional atmosphere since I've lived in Florida. if you're looking for top shelf establishment to do business with I could never recommend anyone higher than Queen Of Pawns West Palm Beach 4900 Broadway. thank you ms.v and Walter

Great place always works with you. Can't complain. Never had a problem always done me right highly…read morerecommend.

Shoutout to Batteries Plus…read more Every time I walk in, the team is knowledgeable, patient, and actually wants to help you solve the problem, not just make a sale. It's rare to find consistently helpful staff like that these days. Whether it's a quick battery swap or something more technical, they've always been on point. Appreciate businesses that invest in good people.

I visited to buy an exotic button battery for my tpms. The clerk was very helpful. They even…read moreinstalled the battery as I didn't have the tinnie-tiny Phillips screwdriver necessary.