Cricket is one of the worst carriers I have ever used. Their security is non-existent and they have poor customer service. Our account got hacked and our phones were easily ported to another unknown carrier. When talking to Cricket, they said they are not able to help us and we asked why is it so easy to do this? They have no authentication process to determine if the rightful owner of an account is the one asking to port a number. On top of this, once we switched to another carrier because of their poor security - they refused to refund us our payment for this month or even help us carry out our complaint about the poor security (we only used the plan for one day of the new month). They acted like it was none of their business. They should at least be refunding us this month's payment since it is their lack of security measures that caused us to switch carriers. Don't use Cricket if you want your account to be secure! Especially don't go to this store if you need help because they will surely not care about you as a customer. read more

Good service for Emily to help me upgrade my old iPhone 6s to iPhone SE,she is professional and friendly.I will recommend my friend to this store. read more

Good service, good store. They know a lot about phone's knowledge and choose a perfect one for me. They also patiently teach me how to use it. If you need a wireless carrier, please choose Cricket. read more

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My mom and dad have come to using a smartphone very late in the game of life. So you can imagine what a learning curve it was for them to move from 1980's analog technology to present day digital. They had questions: "What's an app?" "How do I work YouTube?" "I need to remember my email password? Why? Is that important?" That last one created a conundrum for my dad. Especially when it to accessing certain apps that's tied to his email account. And that's where Fionna and Jenny from Cricket came into the picture to sort out the mess. They were very courteous and patient with my dad's situation and his lack of awareness of the 21st century technology. They took the time to help us out and we were on our merry way home so my dad can YouTube monkeys and wildebeests from faraway continents! Great service! read more

Today I came to the store to update my auto-pay, they ask some questions to made sure I'm the account holder, good security procedures! :) They also did a small favor for me regarding the refer a friend code. They said you can share it with your friend who's interested in opening a new account with them. Then after two months both of us can get 25 dollars credit to our phone bill! I forgot my online account username and password they helped me find them, very helpful :) read more

Cricket Wireless Authorized Retailer - Some little gifts for giving a review - Mobile Phones Near Me - Rowland Heights, California

Awesome service! Extremely helpful with everything I needed and went above and beyond to help me with all my technical questions regarding my phone. Emily and iris was very helpful! The service is also very good! read more

Cricket Wireless Authorized Retailer - Mobile Phones Near Me - Rowland Heights, California

I been here the second time, the lady is super professional, she even can handle two customers at the same time, so no need keep waiting. She helped me transfer my line From another company, it took her more Than 1 hour, she is so patient, glad I can use my number again!! read more

Good service. I like this store. I ported 1 number from ATT to test out their network for now. Might add more later on. I heard they overall have the same network as ATT, but the price is cheaper. Probably because they're prepaid and covers less feature such as build-in international calling. I think will advice my friends and family to come. read more

I ported in from Sprint, we got $100 for four lines here at cricket. the salesperson gave us an extra $25 coupon, got lucky today ;)They also have this app call my cricket, you can check all details on it account on this, gonna save a bunch of time coming down to a store to get customer service ! read more

Excellent service always with this Cricket location even I live in Ontario. Will continue recommend all my friends to this store!

I recently just switched to cricket from sprint, and I went in last week to set my account up. The staff there were very friendly and attentive. I was greeted right away, the staff all wore masks and followed social distancing. It was my first time there, and they helped me out very quickly. My experience was great overall! read more

Friendly staff and great plans! I'm extremely pleased with their service and I will definitely come back! I wanted to upgrade my phone and they helped with everything I needed and more. read more

About a month ago our family went to this Cricket store to switch to a new service provider/ Cricket network, and new phones. Emily helped us, was very efficient, and friendly, she even stayed beyond the store hours since we got there late. Emily was very patient and helpful, as was Steven, both provided excellent customer service. Our friend referred us to Cricket, we both got referral $25 bonus. read more

Very bad salesman. There a salesman who canceled my account and moved my number to other carriers without my permission. Who the fuck gave him the ability to do that?and base on this case I spend 3 hours talk with cricket and still can't do anything And I don't know how the salesman have my account PIN number to process all this things. Very worst service I have ever meet, can you imagine your phone got canceled while you are having a business base on that phone? Fuck this read more

Service is great. Needed help with opening a new line and the lady was very helpful. She also recommended the 5g plan and have me a discount! read more

I ported out from T-mobile, they made my account all complicated with google voice numbers and stuff. I've used Cricket before, their service isn't bad at all, and they've got a fair price too. Just came back with $100 for 4 lines read more

Nice store and great customer service. I would like to use cricket due to fast speed and value

The staff are really friendly super helpful, the service are great much better than other companies. Highly recommended!

I had the unlimited plan at $120 for three lines. The store representative recommended me their new plan which is $130 for four lines. It keeps the high speed unlimited data and gives extra 15 GB hotspot per line. Should've done this long ago haha read more

today i visited nogalas store, the salesman anninka is pretty good. she is a friendly girl. and she is very beautiful. i would like to talk with her. although i do not open a new line, but i want to open a new line in here. i hope i will see her in next time. i hope i can open a new line soon. i hope she can help me to work this live. i recommended all the customers can came this store. read more

This store has great service and helps with any questions regarding my phone and plan. Great phone plan $100 for 5 lines unlimited. Lowest phone plans available. Great customer service. Must visit this store! read more