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    Recommended Reviews - AT&T Store

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    1 year ago

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    11 months ago

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    3 years ago

    Great customer service! Fast and efficient! Very friendly too. Thank you Mia and Kevin!

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    4 years ago

    Knowledgeable about purchasing a new phone. I'll b getting a new iPhone 14 in the mail.

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    Verify this business for free

    People searched for Mobile Phones 5,056 times last month within 15 miles of this business.

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    Verizon

    Verizon

    3.0(2 reviews)
    3.6 mi

    I visited this store because it's located near my home. I was having problems with my iPhone 14 and…read moreneeded a replacement, and since Verizon had been advertising free upgrades, I thought it would be easier to go there rather than the Apple Store where I usually purchase my devices. While purchasing my phone, I also asked James whether my plan qualified for an upgrade to my wife's iPad Pro. He confirmed that it did, but said the store did not have any in stock and would need to order it. He told me it should arrive around the beginning of March. When the beginning of March passed without any update, I stopped by the store on my way home from work. There were no employees on the floor, and Carlos eventually came out from the back. When I told him I was there to pick up the iPad, he was unable to find any record of an order under my name or phone number. After calling employees who were not in the store, he informed me the order had been cancelled. I never cancelled it, and he claimed no one at the store had cancelled it either. He couldn't explain who did. While he was on the phone, I overheard him say that because it had been two weeks since I traded in my old phone, there were no longer any promotions available for the iPad. He then told me I could get a lower‑tier iPad for free, but upgrading to the iPad Pro--exactly what I had ordered--would now cost $1,000. That was unacceptable to me, especially since the order was placed during the promotional period and I had clearly stated I was upgrading my wife's iPad Pro. I asked Carlos for the manager's business card so I could follow up, but he refused and said I could only speak with the manager when he was physically in the store. When I asked for the store's phone number, he pointed to a Post‑it note on the phone, and his expression made it clear he found the situation amusing. This store is poorly managed, and the staff appear to be inadequately trained. I will not be returning except to complete my phone return. They have lost my business.

    My husband and I went into Verizon for help setting up our new phones, and we were assisted by…read moreCarlos. He was friendly, patient, and really knew what he was doing. Carlos took the time to answer all of our questions and made the whole process quick and easy. Great customer service - we really appreciated his help!!!

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    Verizon
    Verizon
    Verizon

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    AT&T Store - mobilephones - Updated June 2026

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