I went to T-Mobile to change my phone plan to prepaid plan. The person that helped me took a while…read morethen said my phone was me to contact T-Mobile about canceling my previous plan. I don't know why this is apparently done separately of getting a new phone plan when I arrived home, I attempted to call T-Mobile. My phone did not work. I went back to the store and waited in line again. The manager noticed me the store and said nothing to me after I was original person made some phone calls and said my phone would not work for 2 to 24 hours. I wanted him to change it back to the old plan so I could have my phone working. I was not prepared to have my phone not working for a day if they would've just told me that in the beginning wouldn't have had a problem. The store is poorly managed, and the personnel are always asking for help from the manager and other workers, horrible service, poor knowledge of service.

Hi. I am the person who was frustrated because my t-mobile phone was registering E about 500 feet…read morefrom I-35. Then I discovered you are the last business in Hays county to have a mask mandate. I was in your New Braunfels store last week. No masks. At your store, you told me it didn't matter that I'm fully vaccinated because that policy doesn't go into effect until tomorrow. So you managed to further annoy a 16-year customer and lose a $1,000 phone sale over a less than 24 hour change in policy. You are right across from my office but I will never come in your store again.

This was inside the San Marcos, TX Walmart. The repair was…read moredone well. I needed a new screen. When I showed the girl my phone she said it would be $99. I was comfortable with that price. It was ready in 1 hour like I was told. The problem was that the price was not $99 plus tax (which I expected). It was $99 - phone repair, $9.99 - E-Waste & Eco Disposal Fee (for a glass screen not a battery!!), $39.99 - labor fee, $7.50 - service charge and tax on all of that!! And there was an option to add a big tip!! I went there hoping to receive a Walmart type of pricing. I would suggest that you go elsewhere. It was also difficult to communicate, as I only speak English. This company is a major ripoff!

They will not honor a warranty, bad work and they give you a runaround. Go somewhere else i will…read morenever recommend this business.

"Stay away from this store. They told me my iPhone 12 Pro Max qualified for an $1,100 promotion, so…read moreI signed the contract. When I went to trade my phone in, I found out it actually didn't qualify. Now I'm stuck with AT&T and a phone that isn't the price I was promised."

Came here to purchase a new phone for my birthday today and I've never had a better experience!…read moreMiguel and Josh were absolutely amazing and made the process so quick and easy, I was out of there within 30 minutes with all the data transferred from my old phone to my new one. I definitely recommend this location.

Rude indifferent and horrible customer service. They argued with a customer and did nothing to…read morehelp. He is going to sprint or Verizon.

Great prices. Great service. The manager Rodolfo was a big help in helping me switch to cricket…read morefrom At&T. Definitely will be back!

I was repairing my speaker to replace the battery and got stuck on one last stubborn screw in a…read moretough spot that I didn't have the tools to remove. I stopped by the shop hoping for a quick assist. The owner who helped me (super nice and patient) jumped right in, got that screw out without any hassle, and made the whole process easy. He was genuinely friendly, knowledgeable, and went out of his way to help me finish the job. It was such a positive experience exactly the kind of helpful, no-stress service that makes you want to support a local shop. He's a great person and clearly loves what he does. I'll definitely be back if I need anything electronics-related and will be recommending them to friends!

What a horrible experience I had at this business. I dropped my computer off on a Sunday. The…read moreemployee (who was a pleasant young man) working that day didn't know anything about an Apple laptop....so less that he had to look on REDDIT on HIS computer to find out how to look up much storage my laptop was using. He had no idea how to find it! Even after reading it he couldn't figure it out. I ended up finding it. I needed a new keyboard because many of my keys were sticking/broken from the laptop being dropped during moving. I picked up my laptop a week later, and unfortunately didn't test the keyboard in the store. I don't use it much and didn't test it right away. A couple weeks later when I used it, I noticed the keys were uneven and felt off. The lighted keyboard also didn't work (it worked when I dropped it off). I took it back in when Gordon was working (different guy than the one on Sunday). What a horrible, unprofessional and smartass employee!! WOW!!!!!! I've had have my own business for over 30 years.......I couldn't imagine treating a customer like he treated me. He insinuated and basically accused me of spilling something on my keyboard. Pressure on keys were still uneven and backlight on my keyboard didn't work. Whomever installed it obviously didn't reconnect.....so now I type with a dark keyboard at night. Yes, I became angry and was appalled at his narcissistic and accusatory attitude. Asked me what the "residue" was on my keyboard. I walked out with my computer so fast and so mad and insulted.......NOTHING WAS SPILLED ON MY COMPUTER, GORDON!! It was their shoddy work and incompetency to install a keyboard that still isn't right!! He was absolutely disgusting to deal with. What a horrible representation of this business. I did call the Austin stores to share the story. According to the Austin stores, they're not connected, but students at Texas State should be warned about the quality of the San Marcos store.

I smashed an S10 front and back…read more Fair prices and full attention discussing my problem. Shop local!

top $ for unauthorized non authentic apple products took my screen in for replacement got it fixed…read morewith a cheap knockoff screen

I love this place. It is my go to place whenever my screen protector gets scratched or cracked…read more They pop on a new one and I pay $10 and off I go.

When my iPhone became ill and nearly died, I brought it into CPR in South Austin. Eric came out…read morevery fast, and was extremely optimistic that he could resuscitate my dying phone. As the family gathered and prayed for a miracle, Eric told us to come back the next day And pick it up! It was as if it was a miracle! My iPhone 13, given up for dead, is now alive and well. Eric save the day. He was great with all of the customers who came in, and he gets to know each iPhone for the unique identity. Really appreciated the assistance and I wanted to give him two high-fives!

Recently had an amazing experience here after a horrible one at Verizon. I was helped by Masen,…read morehe's the best! I came in with the worst case scenario as far as IPhones go. No photo ID, no access to the cloud and a completely obliterated phone. He was patient and extremely helpful. Walked us through all of the options, a big selection at a great price. Everyone was happy, my entire family walked out satisfied. There isn't a problem this guy can't solve, will continue to come back!

Visit date: 12/08/24…read more Recently went into this AT&T store for much needed upgrade, and was helped Deayra C. I can confidently say he is one of the best representatives I've encountered. Upgrading a device and navigating multiple purchases is usually a stressful and time-consuming experience, but Deayra made it seamless, efficient, and even enjoyable. He took the time to thoroughly explain the specifications of the phone I was purchasing and compared them to other devices I hadn't originally considered. His clear communication, deep knowledge of the products, and patient approach ensured I fully understood my options. He even jerked around, simply made it easy to talk to. Thanks to his guidance, I was able to make a smart financial decision without feeling rushed or overwhelmed. What stood out most was his ability to balance assisting us, while helping other associates with their customers. This level of professionalism with a genuine care for my satisfaction, made both me and my wife feel valued as a customers. His attention to detail and ability to personalize the experience reflect the highest standards of customer service. Deayra's exemplary performance goes above and beyond what I've come to expect from service appointments. I wholeheartedly recommend him for a promotion, or at the very least, a stereotypical corporate pizza party in honor of his work ethic. For real though, his exceptional skills and dedication make him a true asset to AT&T. They are fortunate to have someone of his caliber representing their brand!