Today, I want to Victra Verizon in Shirley, New York, to pick up a new iPhone (my old iPhone is…read moreslightly less effective than a brick). I know nothing about this stuff, but fortunately LAUREN and ALAN were there to work with me. They helped me get all set up, did the transfer from the brick to the new phone, put in a screen-protector, snazzy new case, got me the correct chargers, answered all my questions, and even told a few funny stories. Great experience! Lots of fun! I will definitely be going back. Big shout-out to LAUREN and ALAN at Victra Verizon in Shirley in New York! ~Timothy (NY)

I waited 10 minutes at 3pm on a Monday, and neither of the 2 workers acknowledged me. They were…read morehelping others. I have gone in the past and received incorrect information and assistance when inquiring about discounts. I would recommend trying another location.

I went to this AT&T location in Shirley around 5:00 PM on a weekday, so it was a bit busy and I…read morewaited about 20 minutes without an appointment--definitely recommend avoiding peak hours if you're in a rush! That was my bad for not realizing the time of day. That said, once I was helped, I had a great experience. A super helpful associate named Karim assisted me (I hope I'm spelling her name correctly!). My phone screen had broken, and I had no idea how to transfer all my data to a new phone. Karim took care of everything for me in about 10-15 minutes. She made the whole process smooth and stress-free, didn't charge anything for the help, and even gave me detailed info about new Samsung and Google Pixel phones in case the one I bought as a quick replacement didn't work out. The store itself was very clean, and all the Samsung and Google Pixel display models were working, which I appreciated. I do wish there were more case options for non-iPhone models and that they were displayed higher up like the iPhone cases--you currently have to bend down to see them. Overall, a great experience. Karim, thank you so much--you were a total sweetheart and incredibly knowledgeable. I'll definitely come back and ask for you if I need help again!

This review is for the AT&T location on NY Avenue in Huntington…read more The salespeople will tell you anything to get you to sign up. Promised rebate of $249 activation fee, never received. After several trips to the store, we were assured it would be on the next bill. Still haven't gotten it after 6 months of billing. Assured bill would be $180 a month with fees and taxes. Bill is always $225 a month (with discounts and two phones on the bill we don't even own). Last night we got an email, the new bill would be over $300 a month for the two new Sim cards we ordered yesterday. We never ordered SIM cards. This place is very disreputable!

A laptop I got from a friend was locked. I couldn't open it. I brought it to uBreakiFix. Ray fixed…read moreit the same day and for a very fair price. I was very grateful. It was nice to work with Ray. Richie F

If you need a laptop repaired I would not hesitate giving UBreakIFitit a try. I brought my laptop…read moreto the Port Jefferson location have the fan replaced. I use the laptop for work and could not be without it. They were very helpful and took care of it while I waited (I had bought the new part with me) I want to thank Kevin for his help as he was in the middle of repairing another laptop and stopped what he was doing to fix my laptop so that I would not have to leave it. I also spoke to another customer who needed a laptop screen replaced and she was extremely happy with the repair and the service.

Dude fixed my phone in 5 mins and was just the screen protector looked so bad I thought for sure it…read morewas the entire glass. He did the right thing though could have easily went in back room, told me it was full glass and charged me a ton. Instead pulled the screen protector, cleaned the phone up nice and replaced the protector all in about the time it takes Starbucks to get started on your moca latte! Solid place with solid people def bring all our gadgets there from now on!!

My wifi was out and the service provider assistance was a joke! Mike was able to come to my rescue!…read moreHe was super available to me, worked with the "technician" that was sent to my home, and got me the advice and help I needed to get my home up and running the very next day! I very much recommend using Mike's company for your tech requirements !! 5 star rating on all levels by me!

I was going to write something unnecessarily long winded. Instead I will simply say what a great…read moreshop with pleasant people who make you feel at home. Very down to earth and eager to help. I've gotten my past two phones from them. It's great to shop local!

Just had a great experience with Saif and Saad, the two gentlemen that work there. They were…read morefriendly and helpful and I highly recommend going there when you need assistance with anything phone related.

Had an issue with my Apple Cinema Display not turning on. As soon as I entered the store the guy…read morestarted to diagnose the possible issues, he tried to force it to turn on a few different ways and within 5 minutes discovered the power source was the issue. He replaced the power cord free of charge and got me on my merry way. I had low expectations, but was pleasantly surprised

My Apple watch battery wasn't holding a charge anymore; I prefer to get as much life out of…read moreelectronic things as I can. The options were to bring it to Best Buy (who'd send it to Apple for $99), buy a DIY kit for $45, or bring it to I Fix Screens right down the street. I did some research and found that replacing Apple watch batteries requires the screen to be removed and then heat-sealed with a special glue. That seemed too delicate an operation for me to try on my own. I read some Google reviews that said IFS was less expensive than BB, and since it's also much closer to me, it seemed like a no-brainer. I brought it in. I was told to leave it and the repairman would be in touch; it was ready within the week. I got a bit of sticker shock picking it up when he told me it was $130--I thought at the very least the price would be competitive with Apple! (Frankly, for $50 more than his fee I could get a brand new watch!) He said he told me the price on the phone, but honestly, I didn't hear it. I'll give him the benefit of the doubt, but if I had heard that price, I would have told him no thanks. When I got the watch home I noticed that there seemed to be deep scratches or nicks all along the edges where the screen meets the encasement. I took some photos of it to get a closer view, and it looks like bits of excess glue maybe? I don't want to mess with it, but seriously, for that price it should look pristine. I'm including the photos; the knobby bits are circled in red. ***UPDATE: There's no discernible difference in battery life. What an incredible waste of money!

Very friendly and knowledgeable staff. Clean and organized store, plenty of parking. When I…read morearrived I was greeted immediately and sat down with me to help. They were great. I highly recommend and I am so delighted that they are right in town,

This is about T Mobile phone in customer service and not about any particular store…read more So I did the usual upgrade with T Mobil where you get 2 upgraded phones and you trade in the older ones. I did it over the phone because if you go to a T Mobil store and you don't get there right when they open and you're the first on line, you will be there for hours. I then called customer service to see how I will go about sending them my trade in phones and they said there will be a shipping label and instructions in the box with the new phones so I would simply ship back the old phones in the same box and affix the shipping label and bring it to UPS. There was no shipping label in the box with the new phones. I then began an arduous journey of returning the trade in phones. On the first call I was told that I would receive an email with the label and instructions. No email received. I then called them back and it took over 30 minutes for customer service to generate an email which contained a shipping label and a packing slip that said that I was returning one phone. I then called back and asked for a new email with a shipping label and a packing slip that said that I was returning two phones. After 2 calls they said they sent another email. Never got one. I then proceeded to make 4 more calls to customer service reps and "supervisors" who insisted that the shipping label reflected the fact that there were 2 phones being returned even though it didn't say so. I then asked for a regular composed email with the pertinent information stating that I was returning two phones and I would simply use that as my packing slip and keep a copy for my records and I was denied and told that it doesn't work that way at T Mobil. In my last call to a "supervisor", she was rather condescending in tone and she said that everyone has told me the same thing and this was the way it was going to go whether I like it or not. Every consumer should be concerned about the fact that this new entitled workforce that we have in 2025 seems incapable of even composing and sending a simple email, notwithstanding the fact that we are are dealing with a company here that actually makes their money off of the transfer of information!