AT&T in general is the bad company service. I pay $500 for every month and always get bad inter…read moreeven though it's said 5G unlimited internet. Be very careful with this company. I found out today they automatically applied another phone line on my account for a year and charged me $54/ extra a month without notice. So be careful with your phone bills ever month. when I called them to fix this problem. They put me on phone for almost 4 hours to solve the problem. This is so Ridiculous. I will definitely canceled the service. Think careful before signing up with them.

Commendation for Andrew Haglund's Exceptional Customer Service at AT&T…read moreTo Whom It May Concern, I am writing to express my sincere appreciation for the outstanding customer service I recently received from Andrew Haglund at AT&T. I have been a customer for 6 years, and while I've generally had positive experiences, Andrew's assistance truly stood out. I contacted AT&T because my bill had become excessively high. It seemed I had accumulated several add-ons that I didn't necessarily need or even realize I was paying for. From the moment I connected with Andrew, he displayed remarkable patience and a genuine desire to help resolve my issue. He listened attentively to my explanation, asked clarifying questions to fully understand the situation, and never once made me feel rushed or like my concerns were unimportant. What impressed me most about Andrew was his problem-solving ability. He didn't just offer a quick fix; he took the time to understand the root cause of the high bill. Specifically, he worked diligently with a colleague to thoroughly review my account. He asked detailed questions about my current services and usage patterns, demonstrating a strong understanding of the technical aspects of AT&T's offerings. For example, he inquired about [mention a specific question he asked, e.g., "how often I used the international calling feature" or "if I was aware of the data limits on my current plan"]. This allowed him to pinpoint the unnecessary add-ons that were contributing to the inflated cost. Furthermore, Andrew's communication skills were exceptional. He explained complex technical information in a clear and concise manner, using language I could easily understand. He was polite, respectful, and maintained a positive attitude throughout our interaction, even while collaborating with his coworker. He kept me informed of their progress and provided realistic timelines for finding a solution. Ultimately, through his collaborative efforts and technical expertise, Andrew was able to identify and remove the unnecessary add-ons, significantly lowering my monthly bill. Andrew's dedication to customer satisfaction is truly commendable. In a world where customer service often falls short, he went above and beyond to ensure my needs were met. He turned what could have been a frustrating experience into a positive one. Because of his efforts, I not only had my issue resolved, but I also left the interaction feeling valued as a customer. I believe that employees like Andrew are invaluable to AT&T. His commitment to providing exceptional service reflects positively on the company as a whole. I sincerely hope that his contributions are recognized and appreciated. Thank you for your time and consideration. Sincerely, Jesse r

I've driven by this place a zillion times, but never have stopped by. It's in Midway, across from…read moreBanfield Pet Hospital and Big Tent Liquor off the Green Line. I had dropped my Iphone and part of the corner popped out of the case, so knew I needed to get my smartphone fixed. I checked out some Yelp reviews and decided it was worth stopping by. First, Snelling Avenue was undergoing major construction when I drove there, but it was easy to get to and has its own parking lot, which is super convenient. It was empty when I went in, and I was promptly attended to. The store manager, Demetrius W, helped me. He went over the minimum labor fee of $26, and they literally fixed it within 5 minutes. I barely had to wait - had great customer service, and found the price to be reasonable from other estimates that I got online. Overall, very happy with my relatively easy Iphone fix!

Friend had bought an iPhone from them in the past and they seemed friendly and trustworthy. Brought…read moremy own iPhone in to have the cracked screen replaced. When I dropped off my phone it was functioning and charging completely fine. Picked it up the next day and it wouldn't charge and was stuck in a restart cycle. Demanded to know what happened to it and after running some tests they finally admitted they had fucked the motherboard. Okay price for fixing screen but be prepared to have to buy an entirely new iPhone and if they destroy your cracked one they only refund cost of screen not $25 labor cost, which is ridiculous because all they did was destroy my phone.

Customer service. This person is very difficult to work with. One of those people who expects you…read moreto know as much about your iPhone as he does. Scoffs at questions. Arrogant and repulsive behavior.

Add one more voice to Jay and A2Z's stellar rating. I happened to be in the neighborhood getting…read moresome skates sharpened and saw A2Z's sign so I stopped in. I'd been looking for a tablet and had no experience with them at all. I am fairly computer Savey having been a software developer for 40+ years but tablets were something of a mystery to me. Jay & chatted for 15-20 minutes, talked about my needs and what I intended to use it for. Jay offered to send me some info on a couple of new tablets he knew about and could order. He also mentioned a different model available at the local "big box" store. I checked out his suggestions plus the big box option that he had mention and it turns out the big box store had a "just introduced" version of his suggested tablet that had a larger screen, more storage and a slightly better processor than his suggestions. Plus it was a few bucks cheaper. All in all I did end up getting the big box tablet but I really appreciated all of Jay's time and effort that he put in with helping me figure out what would work for me and the price range I would be looking at. I went back there the next day to show him the new tablet and got a screen protector from him. He was just the help I needed and did it even if it didn't earn him very much. Can't ask for better help than that. I'd go back to him in a heartbeat for anything he could help me with even if his price wasn't the lowest one!

I went in to Boost Mobile to get a new phone and to pay my monthly fee. A few days later, after…read moreseveral issues with the new phone, I decided to return it. At that time, I indicated that I would be going back to using my old phone. The guy that was waiting on me called customer service to find out what should be done. Somewhere in the middle of that, my service was cancelled. So now I not only don't have a phone, but I can't get a refund on my payment. The lady that waited on me this morning promised that she would call me back as soon as she heard back from customer service (who said they would call back within an hour). No phone call. And when I called the store, I was told she had left for the day. Totally unprofessional and they don't appear to want to help their customers. I am angry, I have no phone, and they don't want to give me my $50 back. Would never go back there again, nor would I EVER recommend Boost Mobile to anyone.

Went in to store to find a good deal on a new phone and service. "Manager"?? said he could set me…read moreup with the phone and plan that I wanted for a grand total, that day, of approx. $251.00. But before I could say sign me up, he said he had a deal whereby I could get my phone for free. A "savings" of $149.99. Well, "Hook me up" I said. So, he performed his magic and in about an hour, I had the phone I wanted and my plan out the door. All for $147.75. Or so I thought. What he actually did was falsify a phone number so he could "port" me in as a customer of Metro PCS switching to Boost. Then he put me on a "Family Plan" (which I didn`t order) for $44.00 more per month than the plan I thought I had signed up for. Plus $7.00 per month per phone for insurance on two phones (which I didn`t order). I never received any 2nd phone, though I was assigned a phone number for it. Since I was there during work hours, I hustled back to work where, as I was setting up my new phone, I discovered what had actually happened. I returned to the store immediately and asked the "Manager" about making things right and his attitude was that I was ungrateful for the wonderful thing he had done for me in giving me a free phone. And that I was being unreasonable in asking for what I had ordered. All this in spite of the fact that he sold me something I had not requested and, to top it off, he didn`t even give me what he had sold me. So, I am out $147.75. Boost Mobile has lost a RETURNING customer. And I am strongly recommending that NO ONE do business with the thieves at this location or any of the other locations (including Metro PCS) run by this retailer and his brother as it turns out. This review is being posted everywhere I can post it. Including the Boost Mobile Corporate sites.

My Samsung Phone needed a new charging port. Martin ordered a new terminal for overnight delivery…read more Within a 24-hour period, my phone was charging again. I was pleasantly surprised with the fast service! Thank you CMTC.

Went to them to get help with my charging port on an iPhone. They told me it would be $100 but I…read morecould buy a wireless charger for $35, which I thought was a good deal so I could take some time to figure out what to do. The charger worked a TINY bit (like sometimes, if I had it positioned just right it would charge at the rate of about 10% per hour, but also just would stop charging randomly when it hadn't been touched. I called to see about the return policy which is apparently exchange only. They say this was posted but I certainly wasn't too that and there are so many posters and signs all over it doesn't surprise me that I missed it. When I called to find out what my options were the guy just kept telling me to come in and if it was damaged they would give me a new one, I said I wasn't sure I wanted to go through the bother of coming back (it's not that near me) in order to get another one that would probably be faulty too. He hung up on me. I do realize that they likely get scammed by people trying to return things and cheat them somehow, but I was very disappointed at every step of the experience. Just burn your cash in a bin, or go somewhere else and good luck!

This review is about my cracked screen for my Samsung Fold phone. I filed a claim, and the nearest…read morelocation for Minneapolis was Richfield on Lyndale Avenue. Now I know what you are thinking, I didn't have a choice of locations. I did. Three years ago for a different phone, they took care of me. With that said, I am happy to say this was my second satisfied experience. This location is north of HYW494 in a court of shops, businesses, and restaurants on Lyndale Avenue. My phone is complicated, so normally these questions are asked. Did you drop your phone? No. Was it dropped in a liquid? No. Was there anything you did to break your phone? No. It was simple, my screen cracked about 1 inch from the bottom of the fold of the phone. After filing my claim and taking it to be fixed, the uBreakiFix team confirmed the status of my phone and said this would be taken care of. I know this was a long-winded story to make sure John and Christian (uBreakiFix experts) are taken care of. Because of them, my experience was spectacular. They were kind, patient, thorough, experienced, etc. Also, they sent me a personal text with the status of my phone and when it was fixed. When I arrived to pick up my phone, they were happy to see me and explained what they did to fix my screen. I know this sounds unreal. Why would they show so much care? I don't know. I challenge you to find out. See if they treat you as well as they treated me. Thanks, John and Christian! This is for uBreakiFix leadership, please replicate their kindness and professionalism.

Received top notch service here. It took just a 5 minute visit for Rick to fix my Galaxy S10. Would…read moredefinitely go back again.

Overall it was a good experience. The customer service representative did a good job of explaining…read morewhat needs to be done in order to fix the screen on my phone. Unfortunately I had to come back in because the screen that was installed started to glitch. So I had to make a second trip to get it fixed again.

Did the water damage repair and the screen replacement here one week after my phone got dead. The…read morenew screen has some deficits and doesn't work perfectly but at least I kept all the data here in the phone otherwise I'd have to swap a new one at Apple store losing all my stuff there.

Very poor customer service. The Blaine location near North Town mall. There were at least 3…read moreemployees in the store walking around, not waiting on anyone. Yet, no one helped me & my roommate for over 20 minutes. I DO NOT recommend this place for any kind of quality cell phone service

can't say enough good things about the Verizon store on Baltimore. The staff is friendly, helpful,…read moreand they really know their stuff. The store is well-organized, making it easy to find what you need. They have a great selection of phones, tablets, and accessories. Plus, the deals are unbeatable. The staff helped me find the perfect phone and plan without any pressure. Overall, it was a stress-free experience, and I left feeling confident in my purchase. If you need anything related to phones or plans, this is the place to go! Thanks to the team *Dustin in particular* for the outstanding service!!