Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!

Customer Service is minimal if not forced. We were in 01/06 wanting to upgrade and trade in our…read morephones. Our selected phones were not in stock, so we were told and they needed to be ordered; we would receive them within 3-5 business days. False infomation! After several calls to Customer Service we were told 01/15. NOPE, order has not yet shipped and is still pending expect them on 01/23. We then drove to the Brockport office on Transit where the Customer Service was EXCELLENT. The representative straighten everything out for us and we LEFT WITH NEW PHONES.

I highly recommend you go see Curtis at the University Avenue location of Verizon - he's…read morepersonable, knowledgeable and doesn't pressure you. I've gotten my last two phones from him with NO problems. He even went out to my car to pair my new phone. I was disappointed with a different location - I'd choose University Avenue any day.

Well after 3 years with my phone, I determined it was time for a newer one. I went to my usual…read moreVerizon store on University avenue and met a gentleman by the name of Mike Liberti. We sat down and he looked at my phone and checked my account.In a professional way he said you've had this a few years and you might consider a newer one. He reminded me after 3 years of constant use one day it will stop. And I must admit he hit a nerve with that one. So we started talking price, sales, etc. I had good luck with my Motorola so I decided to stick with them. Mike showed me a newer phone they made and showed me their promotion with it. I liked it and bought it. While going through the final process of setup he pointed out things for my safety. Glass repair, theft, insurance, etc. I was pleased with my Mike. He always put his customers first and is there with follow up advice and questions. I highly recommend Mike Liberti if you're looking to purchase a Verizon product. 5 stars for Mike!

Horrible customer service, Hidden/Added fees and NO receipts. I came to do a simply esim activation…read morefor my OWN new iphone and was charged 45$ of added/hidden fees by Ahmad who claimed to be the store owner and who also added monthly insurance without my permission and who then lied to me that he couldn't print out a receipt of the transaction. Don't go here he will overcharge you and then make up a story about it.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Rochester store today.

I love the new location of Verizon, and its employees. My first visit was with DAVID, and he was…read morevery helpful. Managed to get my BF and I both in new upgrades for a remarkable price. He even found us a discount on our plan. That works bested for our new financial circumstances. I had to go out on disability. Our 2nd visit came a few weeks later. We met with Denzel. He was equally amazing. I loved how professional, personable, well dressed he was. The visit came about because our bill was wrong. It was nothing David did wrong. Corporate were the ones who messed it up. Denzel was able to get it worked out quickly, and we were back on our way. I have 4 stars, only because we had to return, due to our bill. But I was glad to get a. Employee like Denzel who was a take charge kind of person

Unprofessional (unethical) sales staff. For example, the staff tell you what they think you want to…read morehear to make the sale. They promise you they will abide by your stated plan for purchase...then, do not follow through....I felt like I had to question everything said to me and I still did not ask all the right questions... There is always a gimmick...I was not given a copy of the expected monthly bill...I had to go on-line to see how the upgrade 'shook-out'. Of course, lines were added ($75 each!! with surcharges, etc) and I was not aware The entire time I was there, the staff person was sharing how much they 'hated' their job. I found that I was being charged, without being told upfront, $65 to have this disgruntled person transfer my information from my old phone to the new one and that was not done as I asked. It is so unpleasant to feel like your being mugged with untruths while you are upgrading a phone! Be honest about the cost so the customer may make the right decision for their well being. I would never buy anything at this store again.

I am Honored to give feedback for Jenifer at the METROPCS location (673 Monroe Rochester NY 14620)…read more m'Lady, Jenifer is the very definition of - 'The Greatest Customer Service Representative' - In any Cell phone company, I have been a part of!!! Jenifer, is Very Caring and Understanding, she is very Honest with me no matter what, Kind, Respectful!!!! (which is huge with me) Jenifer is Personable and very sincere. She always greets me with a smile! She goes out of her way to help me every time! As I have waited in the store for my turn in line, I most happily report that seeing and listening to her talk to her customers with Caring and Respect. She is very knowledgeable!!! The best!!! If she doesn't know it how to help or have the answer, she'll work with you to the very end!! Jenifer is very well mannered, I am proud to be a Paying customer and be part of MetroPCS. Now, after the greatest customer service Representative! Jenifer!!! is working with me all these months and now I have the most confident faith in MetroPCS - I humbly say Thank You!!! m'Lady Jenifer! and If Your reading this! I just want to say Thank You!!! Gracias!!!! Merci Boucoup!!!!! from the bottom of my heart! You are {"Simply The BEST!" - Tina Turner} I appreciate you! Soberly Yours, Pablo Angelus U

From the owner: Switch today & enjoy America's largest 5G network.read more

Kingsley was great! Just got the new 17 pro phone and it was not responding. Made an appointment…read moreand to come back when a tech was on duty. Kingsley greeted us with a friendly welcome and thanked me for taking a video of the problem. One hour later my phone was fixed. Lots of employees all seem very helpful.

I recently purchased a new Apple Watch at the Eastview Mall store and was helped by Jackie - who…read morewas terrific. Her assistance/customer service was 5-Star!